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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
This summary is generated by AI, based on text from customer reviews
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My favorite crab cakes and soup delivered to my door overnight!
Everything from ordering to the cooked meat on my plate...
Shipping was reasonable and tracking made it easy.
Packaging was excellent! Cheesecake was delicious! Would order again!
Everything was as represented. Delivery was in time. Instructions were clear.
The key lime pie was wonderful the crab cakes have not arrived yet but the biscuits were terrible. They were not refrigerated or frozen in any way and became moldy within 1 day. I would like an adjustment on them. The key lime pie arrived perfectly.
It was amazing, like being there, everyone was so pleased. Big treat for us all
Unfortunately the bagels were not wrapped correctly and therefore they were stale when they arrived.
The order was as expected and on time. I emailed customer support a question about the order and got a rapid reply.
The almond torte was made with the lightest cake. It was such a wonderful taste with the almond crunch. The filling is smooth with just a hint of flavor. This was a perfect dessert for a heavy dinner. We had it after the holiday dinner and as a snack. It was really great. The packaging was well done so the cake box had not been damaged.
Ease of ordering, selection, speed of delivery and great communication.
Made the receiver of the package very, very happy.
Ease in ordering and food always very good quality.
I received the order on the day I selected and it was very fresh
Received quickly and in great shape! Tasted delicious!
Gourmet Butcher is my Go-To meal. I love the stuffed chicken with any of the options. Our family preference is the chicken stuffed with shrimp dressing. I recommend it all the time and always direct family and friends to their website. Love, Love!
The simplicity of ordering! The lobster was amazing!
The order from McLoons was great. Everyone enjoyed the lobster.
The customer service from Goldbelly is awesome.
The entire experience was easy and an enjoyable gift!
Sent this as a gift to my parents who love smoked sable and can't find it anywhere near them. This was the third time we ordered this item through Goldbelly. Each order has bright excellent quality food and great customer service. My parents report this was the best batch of sable to date and savored every bite.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

