Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Pizza was well packed and in good shape when it arrived. Excellent product and easy transaction. A tasty gift!
Delicious! Arrived in perfect condition. Great experience!
I love being able to enjoy my favorites from other states at home!
The brownies were excellent!
The piecaken that my wife ordered for me was not. The red velvet portion of the cake was very dry. I am posting about the piecaken here because it was a gift and I don't have that link.
Variety of foods and options. Definitely cheaper than airfare and travel. Lol
Very easy to order, pick a date for delivery, and reasonable prices! The cake was great when it arrived!
Excellent specialty foods that are not available in our community.
Beautifully wrapped and tasted great! My friend who is gluten intolerant, loved all of the delicious treats!
Great taste and delivered exactly when they said they would
Very Simple to use and the options are ridiculously awesome!
Love the food.!' The order from Russ & daughters was outstanding. Extremely tasty and extremely well packaged. Most of the stores package their items well.
The food was awesome and the delivery was right on time.
Quick delivery, great tasting food. My husband was so surprised I was able to get him something that brought back memories from childhood growing up in NJ
Great taste! Great variety! Delivered on time, plenty cold!
Personally I did not try it. I sent it to relatives in Florida. They sent pictures. They really enjoyed it.
The selection on Goldbelly is great. The Central BBQ ribs & pulled pork were delicious and moist!
Easy and on time. Sent my friends in CA a little Christmas breakfast and they were so happy. Couldn't have done it without Goldbelly (2nd year in a row!)
Thank you!
I really liked the easy ordering process through the website and the pies were awesome!
The recipient loved it! Said the bagels were very fresh
Sent as a surprise for my family at Christmas! They said "best" wings!
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

