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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Easy ordering process, short waiting period and excellent food.
Food was still frozen when it arrived! Love the way it was packaged.
Delivery was on time and the lobster pot pies are delicious.
Simple, fast, tasty. Cherry pies looked like cobblers, shipping could have been better.
The person from Goldbelly understood what I was looking for and was very helpful.
He didn't rush me and seemed like a kind person.
Sent this to our son-in-law for his birthday, and the response we got was "Ah. Ma. Zing."
Everything arrived on time and fresh. The macarons were the best I have ever eaten, including from Laduree who won't ship.
I am gluten intolerant but everyone who had the brownie bites loved them.
Was the perfect Christmas gift for brother & family.
I sent them to my sisters for Christmas and they both raved about them.
Timely delivery well packaged. Ample advance notice of delivery.
Everything and I loved the explanation card it had.
The Chicken Pie is VERY TASTY, and it serves 4-5 people, so it's well worth the price.
Also, Goldbelly service Representative Maddy T was EXTREMELY friendly, and very helpful in resolving a delivery issue I had with my order.
I plan on ordering more in the future.
It is incredible! They are, by far, the best dessert I've ever had! They did not disappointment.
Food was amazing, and delivery was fast and as expected
The bagels were delivered on time. They were well packaged and fresh. Plus the Zucker's included information about freezing the bagels.
Fast delivery and arrived well packaged. The tuna was delicious! We used it for sushi and poke.
Both items were a gift. Was told by the recipients that the food was excellent.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

