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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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The cookies were the bomb, your customer service equally as awesome!
It was great dinner and my wife was very happy and after dinner we've had our private moment.
This was a gift and not only is the custard the best but I received it on time and it stayed frozen
Well packed; On time & advised of progress.
Delicious
We love enjoying some of our favorite treats while at home
These were the best cookies! Loved the peanut butter ones the best!
The order was delivered on time and in great condition. These gluten free brownie bites are delicious.
My mother loved the key lime cookies I ordered for her!
Came on time. Made an impression. People enjoyed it
Convenience of not having to make line for 2 1/2 hours. Product was fresh.
The variety of products and the ease of shipping out of my state.
Great product! Was delivered speedily, and intact.
Purchased this for friends as a Christmas gift... They loved them & want to know where
To purchase the Rolls... or are they Top Secret...
I love the selection of items usually quite hard to find.
And the quality is good.
But...
The carrot cake was dry and stale. We thawed it per instructions but the cake itself was very dry. We ended up throwing it away. First bad item from Goldbelly.
The "Sweet Potato Thang" by Nikki J's Cakes is absolutely delicious. The dessert arrived neatly packaged and fresh, fresh. Outstanding dessert. The Lobster Grilled Cheese is yummy and fresh. Arrived in a carefully cold packaged container.
The time i waited for order was convenient, received timely.
Packaged well and shipped, promptly. Food was fresh!
They were all good, but I would say the original was my least favorite. I have sent these as gifts about for five times and had never tasted them. I decided I needed to taste them for myself before I sent them again to anyone. They did not disappoint.
Delivery was on time and well packed, pizza is delicious!
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.


The Sweet Potato Thang is one of our favorites too! We're glad you enjoyed this tasty treat!