Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Goldbelly

Goldbelly

3.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Goldbelly?
grey stargrey stargrey stargrey stargrey star

Goldbelly Reviews Summary

The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.

This summary is generated by AI, based on text from customer reviews

service
129
value
123
shipping
126
quality
112
This company does not typically respond to reviews

We monitor reviews for authenticity

Virginia
1 review
0 helpful votes
Follow Lisa Q.
Unfollow Lisa Q.
Share Review
Report Review

The cookies were the bomb, your customer service equally as awesome!

Date of experience: January 13, 2020
Virginia
1 review
0 helpful votes
Follow Szymon G.
Unfollow Szymon G.
Share Review
Report Review

It was great dinner and my wife was very happy and after dinner we've had our private moment.

Date of experience: January 13, 2020
Virginia
1 review
0 helpful votes
Follow Gale L.
Unfollow Gale L.
Share Review
Report Review

This was a gift and not only is the
January 14, 2020

This was a gift and not only is the custard the best but I received it on time and it stayed frozen

Date of experience: January 13, 2020
Virginia
1 review
0 helpful votes
Follow Patricia L.
Unfollow Patricia L.
Share Review
Report Review

Well packed; On time & advised of progress.
Delicious

Date of experience: January 13, 2020
Virginia
1 review
0 helpful votes
Follow Daphne C.
Unfollow Daphne C.
Share Review
Report Review

We love enjoying some of our favorite
January 14, 2020

We love enjoying some of our favorite treats while at home

Date of experience: January 13, 2020
Virginia
1 review
0 helpful votes
Follow Julie S.
Unfollow Julie S.
Share Review
Report Review

These were the best cookies! Loved the peanut butter ones the best!

Date of experience: January 13, 2020
Virginia
1 review
0 helpful votes
Follow Kimberly H.
Unfollow Kimberly H.
Share Review
Report Review

The order was delivered on time and in great condition. These gluten free brownie bites are delicious.

Date of experience: January 13, 2020
Virginia
1 review
0 helpful votes
Follow Shirlee W.
Unfollow Shirlee W.
Share Review
Report Review

My mother loved the key lime cookies I ordered for her!

Date of experience: January 13, 2020
Virginia
1 review
0 helpful votes
Follow Jacqueline M.
Unfollow Jacqueline M.
Share Review
Report Review

Came on time
January 14, 2020

Came on time. Made an impression. People enjoyed it

Date of experience: January 13, 2020
Virginia
1 review
0 helpful votes
Follow Gredel T.
Unfollow Gredel T.
Share Review
Report Review

Convenience of not having to make line for 2 1/2 hours. Product was fresh.

Date of experience: January 13, 2020
Virginia
1 review
0 helpful votes
Follow STEVE R.
Unfollow STEVE R.
Share Review
Report Review

The variety of products and the ease of shipping out of my state.

Date of experience: January 13, 2020
Virginia
1 review
0 helpful votes
Follow Walt H.
Unfollow Walt H.
Share Review
Report Review

Great product! Was delivered speedily, and intact.

Date of experience: January 13, 2020
Virginia
1 review
0 helpful votes
Follow Russell I.
Unfollow Russell I.
Share Review
Report Review

Purchased this for friends as a Christmas gift... They loved them & want to know where
To purchase the Rolls... or are they Top Secret...

Date of experience: January 13, 2020
Virginia
2 reviews
0 helpful votes
Follow Suzanne G.
Unfollow Suzanne G.
Share Review
Report Review

I love the selection of items usually quite hard to find.
And the quality is good.
But...

Date of experience: January 13, 2020
Virginia
1 review
0 helpful votes
Follow Elizabeth F.
Unfollow Elizabeth F.
Share Review
Report Review

The carrot cake was dry and stale
February 13, 2020

The carrot cake was dry and stale. We thawed it per instructions but the cake itself was very dry. We ended up throwing it away. First bad item from Goldbelly.

Goldbelly attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 13, 2020
Virginia
1 review
0 helpful votes
Follow Angela F.
Unfollow Angela F.
Share Review
Report Review

The "Sweet Potato Thang" by Nikki J's Cakes is absolutely delicious. The dessert arrived neatly packaged and fresh, fresh. Outstanding dessert. The Lobster Grilled Cheese is yummy and fresh. Arrived in a carefully cold packaged container.

Date of experience: January 13, 2020
Shannon W. — Goldbelly Rep
over a year old

The Sweet Potato Thang is one of our favorites too! We're glad you enjoyed this tasty treat!

Virginia
1 review
0 helpful votes
Follow Daniel M.
Unfollow Daniel M.
Share Review
Report Review

The time i waited for order was convenient, received timely.

Date of experience: January 13, 2020
Virginia
1 review
0 helpful votes
Follow Carolyn H.
Unfollow Carolyn H.
Share Review
Report Review

Packaged well and shipped, promptly
January 14, 2020

Packaged well and shipped, promptly. Food was fresh!

Date of experience: January 13, 2020
Virginia
1 review
0 helpful votes
Follow Elizabeth B.
Unfollow Elizabeth B.
Share Review
Report Review

They were all good, but I would say the original was my least favorite. I have sent these as gifts about for five times and had never tasted them. I decided I needed to taste them for myself before I sent them again to anyone. They did not disappoint.

Date of experience: January 13, 2020
Virginia
2 reviews
0 helpful votes
Follow Stephen I.
Unfollow Stephen I.
Share Review
Report Review

Delivery was on time and well packed,
January 14, 2020

Delivery was on time and well packed, pizza is delicious!

Date of experience: January 13, 2020

From the business

Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.


goldbelly.com
Founded in 2013
New York, NY, United States