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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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We LOVE the Sunrise Dinner Biscuits and hope that they will continue to offer them. They taste heavenly, freeze well and heat up in a jiffy. Who could ask for anything more.
Was sent to another person, arrived exactly when expected.
I can order something special for family and friends. Something different and unique. Not your typical boring food basket.
Fabulous! Tastes just like I was in Chicago eating it!
Ability to get specialty products from my home state
That was the best babka I have ever had. It was moist fresh and incredible.
Got back to me right away
I have not tried the meat yet
Reached quickly, incredible packaging so that nothing was damaged. Fresh!
The ability to try new things from different places
Crust and flavor but everyone complained that the pie was too dry!
I was able to find what I wanted to send as a gift and it was delivered when promised.
Convenient and unique way to send gourmet and specialized food gifts; free delivery
Simple to order, shipped on and arrived on time in perfect condition. Free shipping made it a great deal.
The whoopie pies for unbelievable. Everyone just raved about them. Thank you so much.
The website was user friendly. All food arrived as promised in sturdy packaging. I ordered from two different restaurants- Mighty Quinn and Carousel Cakes. Both the bbq and the cake were out of this world!
Easy to order, arrived on time, in perfect condition, and the cake was a big hit with grand niece and I was told it was delicious! I had to make a correction on the "to" mssg and it was handled very nicely and quickly!
It was very easy to prepare and it came out perfectly
The quality of what I ordered was very good, big hit with family. I love the variety to choose from.
Very fresh on time had always wondered about this sandwich
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

