Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
The taste the size of the product and the speedy delivery
Delivery was fast and accurate. Food was delicious
It came on time and was in great condition! We love our pizza's!
I read about it and gave it as a gift. Look forward to tasting something I order in the future.
We sent it as a gift to someone in Florida. He never likes anything. It's true. He complains at restaurants, in peoples's homes, even at his own family. We quiver in fear when we go to send him something but he's fromBrooklyn, loves Bialys and our son recommended you, so we figured, can't hurt! He was ecstatic. We were shocked at our success and you have a customer for life. Thank you!
Our bagels were great! I love that I can get things I crave with out having to travel to get them. Such a great service!
Came when it was supposed to. I have enjoyed Centerville Pie Co. Chicken pie and this time I also ordered the pulled pork (BBQ) pie. I've ordered the chicken pie several times over the years. These pies are too large for just my husband and I, but great when family comes over. I've also ordered for family to be in their freezer when they return from a long trip or out of the country trip. Something special about returning home, putting a meal in the oven that is ready and filling when you've had a few minutes to unwind, turn on/up the heat, even bathe or shower and then eat.
I sent this item as a gift for a friend and she told me that it was delicious.
Packaged perfectly it arrived still frozen and the chowder was as delicious as having it at Legal Seafoods in person!
Very good, I've wanted to try Japanese cheesecake. Was nice and fluffy and not to sweet.
Easy to order, friendly customer service when had a question on the shipment, delivered ontime
Came when it was scheduled, and the macaroons were incredibly fresh!
Love the fact that all of the great places nationwide have thier items for sale, that's great... but the prices are way out there? Shipping is killing the potential for so many things, and I will just seek, the reasonable deals, and promos... the cake was great... but not worth $50 all n all... lovwe the concept though... but $$$$
Quick and easy! My nephew loved his cookies. I am just discovering this service and it opens up a whole world for sending gifts.
Timely delivery, moist wonderful cake, packaged very well
I sent one cake each to my parents and they loved them
Omg ~ perfect in every way ~ fresh ~ every thing needed for the French dip sandwiches was provided ~ delicious delicious delicious!
It was a gift from my son and his wife from Charlottesville, Va, Dr. McGahren sent a belated Christmas Gift, It was shared with many of my friends here in Ardsley N. Y, at The Woodlands Senior Living Complex. Thank you for giving so much pleasure to a lot of people hey and me enjoyed every bite. Elizabeth McGahren.
It awesome to order specialty foods from around the U.S.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

