Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Delivered as promised, as amazingly delicious as always!
Mandarins are sweet and juicy. Will definitely order them again.
My mother's hometown is Lockhart & Kreuz market I visited as a child on vacation. When my mom lived with me I'd order the link sausages because she loved them. Now since she passed. 2017 I've continued after finding goldbelly. The product was received as quoted. Thank you so much. I noticed you guys aren't shipping from Kreuz anymore. What happened? I love the variety you offer.
The Peach and Apple pie in the brown bag was best pie i ever had. Crust was sweet and delicious. I love sweet but maybe some people would think it was too sweet for them.
Quick delivery, delicious product, and wide variety of choices.
I would recommend Goldbelly, however, the pie that I received this time was burnt and hard as a rock. Very disappointing. I've ordered the same pie numerous times and they were always good and seemed fresh. My most recent order left a lot to be desired.
You have a great selection of products and it allows to try items from all over the country.
Whipped cream packaged separately. Recipient said it was great.
Delivered when promised. Will be eating this weekend and can't wait!
Large size of oranges. Even larger taste, very sweet and no bitter or acid taste. Even arrived a day earlier than expected
Delivery was right on time. Cake was delicious- perfect coconut flavor. Rich but not too heavy.
It arrived when expected, correct order, packaged very well.
Prompt delivery and good food, when the vendor gets it right.
Delivered a day before eta. High quality and pretty much like eating at Gino's.
It was basically frozen pizza with good mozzarella.
The convenience of trying food items from places far from home.
The pizza was DELICIOUS! I love giving a gift that someone will enjoy but doesn't sit on a shelf. Perfect gift for my husband who needs nothing but loves good food!
It got there right away and according to recipient was delicious
Goldbelly has far surpassed all of my expectations. Their customer service is outstanding and they will always be my go to.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

