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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Easy to place the order, large variety of places to order from. Delivery was accurate and nicely packaged.
I'm still awaiting for it. Fed ex delivered but not me. I've asked 3 times but to no avail
I've paid for something n I have nothing.
I would not order from this co again. Too pricey and not that good.
Great service. Arrived as scheduled. Gino's pizza was very fresh; tasted like it just came out of the kitchen at the restaurant. Don't know how you do this but love it.
The original was my fave. 10 seconds in the microwave. And your in brownie heaven
I was kept up to speed about my order.
It arrived in a sealed box, no damage, and it was fresh.
I definitely recommend them.
It was fast and easy to order. The cookies I ordered had been packed very well and not a one was broken!
Got item from favorite item in LA and in 2-days! Thank you
Perfect sized kit to have Imo's pizza at my beck and call... delicious
The ease and convenience of browsing bakeries and stores around the country all on one website.
Gold belly did an awesome job. But the bagels were a huge disappointment.
Elegant Brie and Beal's lobster was delicious and greatly enjoyed at Birthday celebration. Ordering was a breeze, everything was nicely packed and shipped. Goldbelly does a great job getting your order processed and delivered.
Everything was delicious. Can't buy nova like that in Miami.
Freshness! Well packaged! It was very delicious because it stayed fresh and crisp!
I like how it was broken down in small containers. (The cheese)
It got to my grandson in the high altitudes in Colorado! First pizza he's had since moving to this remote location! I'm his new hero!
These were, without a doubt, the most moist, delicious, cakes I have ever eaten. I gave th! So to my mom for her 85th birthday. Big mistake, she wanted to keep them all for herself! Now my brother want one for his! Guess that means if I want one for my birthday, I'll have to but it myself and hide it!
The overnight shipping to Alaska was amazing! The banana pudding was still cold and fresh! Great birthday surprise for my son who absolutely loves Magnolia Bakery's banana pudding
We enjoyed our order from Russ and Daughters with former New Yorkers. We all decided that this should be something we do more often. The salmon was delicious! We don't have the luxury of such quality here in New Mexico. The bagels, bialys and cream cheese were wonderful too.
The order arrived as scheduled, in perfect condition. Love the insulated bag from Russ and Daughters.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

