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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Everything it had flaky good crust, a great flavor. A wonderful treat. If I would have known it was this good, I would have had ordered two (2) right away!
I ordered a Key Lime Pie from Key West FL. It was transported to Tucson, AZ the pie arrived frozen and the packing around it was secure. The pie was great- Thank you Goldbelly for bringing us food that we would not be able to get!
Lean pastrami with intense flavor and the loaf of rye so much better than my Safeway brand.
Most crumb cakes are more cake than crumb. I usually cut the cake part in half but not with this crumb cake. It was absolutely delicious.
My grandma is 94 Nd is in a Care Facility. She absolutely LOVES when she gets something from Goldbelly. I've sent her the seven layer Caramel cake and Another seven layer cake. She shared them both with all the elderly residents there. Thank you Goldbelly!
Well seasoned filling, Great pastry. All around well done. I'll order again and have already told my children about your product. Good to have vegetarian products included.
It was a gift for my wife's birthday and she absolutely loved it! She said the cream filling was amazing!
The site was easily navigable, the choices were clear, the food was as described and delicious.
As to the Carlo's Bakery item I love their Cuban Pies. I previously ordered a cake from there and found it way too sweet. The Flour Bakery item just arrived and I made them. Very easy but I wasn't overly fond of the pecan rolls. Again, way too sweet and I didn't like the sauce. I won't order these again. I haven't received the Panbury Double Crust Hand Pies yet.
It was delivered as promised and my son-in-law said it was really good. And he used to work at Imo's when he lived in St. Louis so he knows!
I love that I can order food from across the country.
On time delivery, well packaged. The cheesecakes were simply delicious.
It came when it was promised and it was delicious!
Quick, simple, easy to order, loved that you could pick delivery dates
I love the fact that I can get food from these famous places without having to take on the expense of travel :)
The options to purchase a variety of food items that include courtesy shipping. The option to ship food gifts to family across the USA. The food has been purchased, thus far, has been above average in packaging. The bonus points earned each time transaction is completed and delivered is an added incentive to buy more selections of Goldbelly food items.
Everything. It was extremely moist and fresh.
From Spartanburg and moved. Great place.
I liked the how fast the product was delivered. It was very fresh and moist.
I've had great pies before but this was unbelievable
Best pimento cheese, ever... and I grew up in South Carolina a where we made our own. Love the jalapeño kick! Goldbelly's items are top notch. Delivery has always been as promised.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

