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Goldbelly

3.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Goldbelly Reviews Summary

The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.

This summary is generated by AI, based on text from customer reviews

service
129
value
123
shipping
126
quality
112
This company does not typically respond to reviews

We monitor reviews for authenticity

Virginia
2 reviews
0 helpful votes
Follow Rhonda B.
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Carefully packed, ice pack keeping the torte cold was still frozen. Arrived in perfect condition, ready to eat!

Date of experience: January 27, 2020
Virginia
1 review
0 helpful votes
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Shipped quickly in dry ice and styrofoam arrived in 3 separate ( still frozen) packets.
Exceptional authentic Cajun flavor served over rice.

Date of experience: January 27, 2020
Virginia
1 review
0 helpful votes
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The pastrami was fabulous and the
January 27, 2020

The pastrami was fabulous and the cheesecake was wonderful!

Date of experience: January 27, 2020
Virginia
1 review
0 helpful votes
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Easy to order
January 27, 2020

Easy to order. Products in good shape when they arrive.

Date of experience: January 27, 2020
Virginia
1 review
0 helpful votes
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The banana pudding was delicious, and it was still cold when delivered, and I live in Florida!
Product and delivery were both superb!
Thank You!

Date of experience: January 27, 2020
Virginia
1 review
0 helpful votes
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Selection and quality of food plus speed and accuracy of delivery.

Date of experience: January 27, 2020
Virginia
2 reviews
0 helpful votes
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Nothing
February 26, 2020

Nothing. You doubled the price of the cookies that Jacques sells on his website and blamed it on shipping. The pound cake so tiny and no nutritional information on it at all. And the taste is not all that great all. Will never order again from compsny

Goldbelly attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 27, 2020
Virginia
1 review
0 helpful votes
Follow Kenneth S.
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Salmon as exactly as advertised and received fresh and ready to cook.

Date of experience: January 27, 2020
Virginia
1 review
0 helpful votes
Follow Miguel R.
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The product was delicious and the
January 27, 2020

The product was delicious and the shipping was super fast!

Date of experience: January 27, 2020
Virginia
1 review
0 helpful votes
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Received what i ordered
January 27, 2020

Received what i ordered. Relatively good delivery time.

Date of experience: January 27, 2020
Virginia
1 review
0 helpful votes
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Easy to use
January 27, 2020

Easy to use. Ships with no issues. Great packaging and ice storage. Great way to get your favorite foods sent to your home.

Date of experience: January 27, 2020
Virginia
1 review
0 helpful votes
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Good product
January 27, 2020

Good product. A little pricey but worth it as a treat

Date of experience: January 27, 2020
Virginia
2 reviews
0 helpful votes
Follow Eric R.
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It was my first time ordering and I was getting these as a birthday gift. Your customer service department was outstanding and didn't make me feel like my questions were stupid. Everything came on time and he loved them! I have already ordered a cake for my mother's birthday!

Date of experience: January 27, 2020
Virginia
2 reviews
0 helpful votes
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Package arrived on time, perfectly
January 27, 2020

Package arrived on time, perfectly packed and food was delicious

Date of experience: January 27, 2020
Virginia
1 review
0 helpful votes
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The chicken sausage arrived quickly and is absolutely delicious! Best ever!

Date of experience: January 27, 2020
Virginia
1 review
0 helpful votes
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We liked that they were different than the typical treats we receive. The flavor was good and the variety was nice.

Date of experience: January 27, 2020
Virginia
1 review
0 helpful votes
Follow Jolene G.
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They were fresh and delicious
January 27, 2020

They were fresh and delicious. It arrived a day earlier than oringally scheduled. Which happened to be the day I wanted them to arrive.

Date of experience: January 27, 2020
Virginia
1 review
1 helpful vote
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Nothing
February 26, 2020

Nothing. The delivery was two weeks late. The box was left on my door step with the driver never ringing my doorbell.

Goldbelly attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 27, 2020
Virginia
1 review
0 helpful votes
Follow Sally A.
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My order arrived very fresh and beautifully packaged. The contents were absolutely delicious.

Date of experience: January 27, 2020
Virginia
1 review
0 helpful votes
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Shipping was free and many products
January 27, 2020

Shipping was free and many products available to send to friends and family

Date of experience: January 26, 2020

From the business

Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.


goldbelly.com
Founded in 2013
New York, NY, United States