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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
This summary is generated by AI, based on text from customer reviews
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Shipped quickly in dry ice and styrofoam arrived in 3 separate ( still frozen) packets.
Exceptional authentic Cajun flavor served over rice.
The pastrami was fabulous and the cheesecake was wonderful!
The banana pudding was delicious, and it was still cold when delivered, and I live in Florida!
Product and delivery were both superb!
Thank You!
Selection and quality of food plus speed and accuracy of delivery.
Nothing. You doubled the price of the cookies that Jacques sells on his website and blamed it on shipping. The pound cake so tiny and no nutritional information on it at all. And the taste is not all that great all. Will never order again from compsny
The product was delicious and the shipping was super fast!
Easy to use. Ships with no issues. Great packaging and ice storage. Great way to get your favorite foods sent to your home.
It was my first time ordering and I was getting these as a birthday gift. Your customer service department was outstanding and didn't make me feel like my questions were stupid. Everything came on time and he loved them! I have already ordered a cake for my mother's birthday!
Package arrived on time, perfectly packed and food was delicious
The chicken sausage arrived quickly and is absolutely delicious! Best ever!
We liked that they were different than the typical treats we receive. The flavor was good and the variety was nice.
They were fresh and delicious. It arrived a day earlier than oringally scheduled. Which happened to be the day I wanted them to arrive.
Nothing. The delivery was two weeks late. The box was left on my door step with the driver never ringing my doorbell.
My order arrived very fresh and beautifully packaged. The contents were absolutely delicious.
Shipping was free and many products available to send to friends and family
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

