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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
This summary is generated by AI, based on text from customer reviews
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This was a gift for our grandson, they were so grateful. My daughters comment to me was that the cake looked incredible and the taste was amazing arrived on time and was immaculate not one crumb out of place. :)
This was the best tasting cheesecake I've ever had.
It came with heating bags, a bottle of dry rub and a bottle of sauce
Product was packed and iced well and the Ice Cream was fabulous!
Love it, but we don't do a lot of recommending to friends.
I AM PLEASED WITH THE NEW YORK STEAK AND HOT DOGS. I haven't tried the rest of the sampler yet. That is why I am just giving it a 5. When I try the rest and I like as well as the first, I WILL CERTAINLY RAISE MY NUMBER.
Delivery was good, no problems. You have yummy looking products, should I decide to order something else.
Really tasty product great ship time and really tasty! Almost as good as my Mom's
The pies we've received were awesome from Blue Owl Bakery / Grand Traverse. The pizzas while "okay" was not worth time or effort or cost.
It was very easy to order, delivered on time and my momma loved them!
What more could you ask for?
Thank you Goldbelly!
You are a culinary savior!
Ashley
I ordered this a couple months ago and set the delivery date in advance, and the shipment arrived as scheduled! The packaging wasn't overdone; it was compact, and also very cute and functional!
I ordered this for my dad's 91st birthday. He used to live in New York, but now lives in south Texas where this type of food it not available at any price. HE LOVED IT! I was concerned about how perishable food could travel all that way, but her said it was cold and fresh. He said eating it made him feel like he was at home and had just walked down the street for a sandwich. Thanks very much!
You get to eat food from all over even if you are far away.
It arrived in a timely manner and very fresh. I love Goldbelly and all the various types of foods available to try from all over!
It was moist, fresh and delicious. I put it in the microwave and it was still moist. Didn't dry out at all.
It was overall awesome experience and it was 100% delivered on the Day as requested
Detroit Style Pizza was excellent. The crust fabulous! Pizzas were VERY SMALL. 9" X 7". I did not find this in product description so shame on me for not inquiring first. I won't make that mistake again. Expected at least a 10" x 14" for the price paid. Haven't yet tried the tenderloins.
It is a meaty bacon that is delicious and not too salty
Crab is sweet and plentiful but I found over lacking in taste, lack of seasoning
The cake was delicious. It was very moist not to sweet and the frosting was fantastic. We enjoyed it.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

