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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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The presentation is beautiful... the candy is beautiful and is obvious very high quality.
It was delivered as promised and tasted delicious!
Opportunity to get unique product from different part of the country
Order arrived fast, well packed, cold, and all containers/wrappers were intact. I've ordered from sites like ButcherBox and packaging was often cracked or split. All the items from Pike Place were impressively handled.
Cake arrived in perfect condition on the date specified. It was also one of the most delicious cakes I've eaten in my life.
Totally delicious! I ordered it for a special occasion and absolutely everyone loved it
Fast, accurate service. Tasty food. Happy gift recipients. Thank you!
Great experience! Products arrived intact without any crumbling. Delivery was fast and easy.
Product was great, arrived on time. Decent pricing.
Great tasting desserts, nice variety, festive packaging.
We ordered the "Happy Birthday" Donuts and they were neatly packed, arrived on time and were very yummy! A nice birthday gift!
Immaculate care and attention to detail in the packaging by every vendor I purchased from. Perfectamundo! ALL products absolutely fresh and superb. Order with confidence. I'm a chef with 34 years in the industry. Fantastic service guys!
Our Imos pizza was delicious. It tasted just like when we have had it in Kansas City and St. Louis during our travels.
The cakes very moist and the flavor was so delicious.
The pie was good and its fun getting pie in the mail. (:
Specialty products and ability to set specific delivery date
I love these! So far, I have tried the Steak and Stout and the Cottage pies and they are soooo good. I am going to have one of the chicken hand pies tonight and I expect it to be just as good. I am going to reorder very soon and have already recommended you to others.
Almost as good as being there in NYC. Not quite the experience of being in the shop, but great enjoying it in my own home hundreds of miles away.
Everything was packaged very professionally an the food was exceptional.
The instructions on the site were very easy to follow and were actually much better than the instructions included directly on the packaging!
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

