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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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How convenient the process was and the cheesecake was delicious.
You'll have to give me a few days to get over my BBQ coma! Awesome!
This is my 4th or 5th order. Everything I have ordered is amazing..
I was extremely unhappy with the whole order. The cake and cookies were terribly dry and had no flavor. What a terrible waste of money this was. I Plan on calling Carlos bakery to talk to someone in charge and complain.
Corn beef and pastrami meat was excellent and the rye bread made the perfect sandwich
The nova, sable and chive cream cheese were really fantastic. The bagels were good.
Love this cake (second time to order!) & it tastes so good!
The price is affordable, the product was delectable and the items arrived exactly on time!
It was great that i could get a pizza from Chicago
I liked the fact that it was easy to order, and that the packages arrived quickly. We enjoyed the rum cake from glady's bakery much more more than the rum cake from the red truck bakery.
The pizza shipped on time a d arrived in perfect condition. Oh and it is amazing.
I haven't tried all of the pies, but the ones I had were OK, nothing special. They had an odd flavor to them. It isn't something that I would order again.
Easy ordering, order arrived on time, food was delicious and fresh!
Soooo good! And would not have been able to try otherwise.
Carlos' Rainbow Cake was excellent!
Keki's Bouncy Cheesecake was amazing. Not bouncy, most likely due to it not being bought fresh in store, but it was still phenomenal. It's cheesecake without the heaviness.
Loving the pies and the customer service was great (when order got mixed up)
Definitely easy ordering & pristine delivery on time! Delicious
For this particular order, i enjoyed sharing foods from my youth with my husband. Each restaurant order is usually for a different reason, though.
I was really scared about ordering the coney island package. I was concerned on how it would stay cold by the time it reached Tucson, Arizona. I called many times and emailed with them all kinds of questions. They were extremely helpful and did not get upset with any my questions. When it arrived which was on time everything was still cold. My son was really thrilled and enjoyed his present immensely
The lobster rolls were very tasty with plenty of big chunks of lobster and the rolls were great too my girlfriend liked the whoopie pies I'm ready to order some more
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

