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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
This summary is generated by AI, based on text from customer reviews
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I loved that I could track my order and see exactly where it was at.
The fact that it came from the hotel where the dessert was invented, it was REAL! My mom loved it for her birthday!
Quick delivery, fresh and delicious cookies from Elle's Belles.
Great service with free shippping. My father loved the pralines cookies from Savannah's Candy Kitchen and can't stop talking about how he can't stop eating them!
Nothing. It was late and a disaster. Food was spoiled.
Too much sweets at one time. On monthly orders, need to have two different things not 2 cakes. No one likes frozen cakes later on and one first eat two cakes in a week. So, you give one away, not what I would have ordered if had known
Soup arrived on time and nicely packaged. We tried the shrimp corn chowder and it was yummy.
The food is amazing, and delivery was great as well.
Easy, convenient, great communication of shipping/tracking.
Ease of ordering and food came well packed and on time.
I ordered from Goldbelly (Jim's Cheese Steaks) on a Tuesday and I was eating them Wednesday night for dinner. Easy ordering, fast delivery and best of all... great tasting Cheese Steaks! I would recommend Goldbelly.
I was able to send from a Bakery I know. I have since moved from the area and missed their product.
I flew it all the way out to Hawaii and it was perfectly frozen, I had it 2 days later and it was delicious
The food was fantastic and arrived fast! Will order again.
Great and I love that I can see exactly where my order is.
It was very convenient, and the quality of cake upon delivery was excellent.
Accurate delivery expectancy, good packaging. Food taste great
Fast service. The product that was delivered was fresh delicious and I will definitely order again.
Awesome! I will rebuy again. Quality Tamales, finest ingredients. Although they were in transit for 5 days with the Fat Mamma Strawberry Margarita Mix-they were packed so professional, they arrived frozen~
So great! Thank you!
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

