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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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So easy to use! Every thing went smoothly from the ordering to the delivery. The delivery of Baba and Pops was everything I needed for some handmade Denver love!
Delivered as promised; unfortunately, some of the icing had fallen off a couple of the pieces. Each slice was scrumptious!
Excellent service, delivered where and when we wanted. The dry ice made a special effect for a 4 year olds birthday away from home.
It was delicious, and great recommendations on dessert.
My mom loved her bday present. I got the meatball subs before for her and she was hoping to receive them again.
Getting bagels from a favorite shop in NYC all the way on the opposite coast has been great and delicious!
We had a delivery issue with the first package but goldbelly made it right. We got our pizza the next day with the frozen packs completely frozen as was the pizza. Oh my and the pizza! It was wonderful! I think my favorite pizza ever! We had to control ourselves and not eat all three in one sitting. It was wonderful.
The chocolate pecan pie was delicious and so fresh.
These latkes are delicious. Works as a side dish with applesauce and sour cream or as a luxury hors d'oeuvre with caviar and creme fraiche. Nice to have the regular and the bite size in the freezer at all times.
Had them sent to my boyfriend's mom and her sister. They loooooved them. Said they were so fresh, delicious and looked beautiful.
Big birthday hit!
Quality of the food is excellent. Ordering was easy and items delivered on the date promised.
So great! Everything was perfect. Both deliveries were perfectly on time and the food was very cold. All my guests were suitably impressed.
Thanks for making my birthday so tasty!
Well,
It was great. The smoked pastrami was maybe the best ever, and the turkey was unique and tasty. I have not tried the corned beef yet. The bread was a light rye flavor with other flavors as well, but was great. The pickles were great.
Amazing product! The cake was moist and tasty, it arrived in perfect condition. I am recommending this gem to my family and friends as a fun and festive cake for celebrations. Absolutely worth every penny we paid for it. BTW our now 8yr old granddaughter loved it as did her 3yr old brother :)
The food we ordered was delicious and was delivered very quickly.
I could get at home, in a fast and save way, food that I crave but not available at my city.
The cake we got as a gift was delicious and moist. We sent one to relatives as a housewarming gift and they loved it too.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

