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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Wrapping was unbelievable. Shipment was amazing, package kept the Cake in one piece. Very moist and delicious. Thank you, looking forward to ordering another cake for my daughter's 16th birthday next month. New York to Oahu Hawaii
Being able to order something from home. How quick it got there.
Broth and seafood fabulous taste
Pie had great taste and consistency
Great fresh pastry, the spinach and feta was wonderful!
It was perfect birthday gift for my mother-in-law! I like being able to treat her to regional food that she might not otherwise experience:-)
Order was delivered on time as promised and received fresh product
The cuts of steak were amazing. Cooked it on my smoker and it was unbelievable! Will definitely be ordering another tomahawk from Pat!
We liked everything, except the ribs were pretty fatty, we wouldn't order those again but everything else was absolutely delicious
Best rainbow cake! The cake part is delicious and the icing is not overly sugary!
Everything San Francisco, just as it was there many years ago. Savored every bite. Thanks for the sourdough bread. Can't wait to order it again. Sauces. Wonderful.
The gumbo was fabulous, arrived on time and in great condition.
Freshness and quickness of delivery. My order came a day early!
Art de on time and cold. Packaged well. Shipping within reason.
My husband enjoyed food from 2 of his favorite places.
Delivered very fast and Ive never seen a 5 lb King Crab cluster before. OMG it was huge. Biggest crab legs I've ever had. Delicious doesn't begin to express how good it was. The loose Dungeness crab meat was as if I just cleaned the crab Absolutely delicious. Cant wait to try the salmon, see bass and halibut.
Neither one. The lavender cake was dry and the blueberry topping was cracked. Very disappointed
Humphry Slocombe - Ice cream is always excellent. Some of the best I have ever had.
Gourmet Butcher Block- You could fill a bathtub with that stuff and it still would not be enough for me. It is that good. I can't wait to order more.
Shirley Chung's - Potstickers are very good. I received an Air Fryer as a Christmas gift and put them in there. They turned out to be very good.
Easy transaction, lightning fast shipping... and, delicious bagels!
Gold belly cakes are the best! This is my fourth cake ordered and every one of them have been awesome!
The Mac and Cheese is delish. We received the wrong order for the Knishes but are keeping them and trying them out. Customer service was gracious and wonderful. We will definitely continue ordering from and recommending Goldbelly.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

