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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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The quality was fantastic, plus the quantity was just great. I have recommended goldbelly to friends and family.
They are delicious! Delivery was fast and items arrived frozen and carefully packaged. Will definitely order again and have already recommended to others.
Our IMO's pizza's were delivered as promised. They were still frozen!
I am sorry you are extremely over priced and honestly the food is not worth it
Everything came nicely packaged. The dry ice kept everything cold.
The pizza tasted just like it does when you go to Imo's restaurant. I was surprised and impressed. I will definitely order again along with other items. Packaging was great and arrived promptly.
The descriptions of the product is very thorough.
I appreciate reviews of products being shown.
Excellent layout of the site.
Great selections.
Everything was fresh, beautifully wrapped and shipped, and absolutely delicious.
Received my delivery the day I was expecting. Ordered a King cake and it was very tasty.
Fast delivery. And the babka was fresh and soft. Smelling it was like walking into a bakery. Absolutely devine. Everyone in my family loved it. Will definitely be ordering again.
The lobster was fresh and cooked perfectly. The packaging was fantastic for keeping perishable at a constant temp and the directions were very clear.
The cake arrived in perfect condition. I got it for my daughter's birthday and she was so excited! She said it was one of the best cakes she had ever eaten!
Well packaged and for the price it is a great cake
Great customer service when calling to ask about delivery status
This order was a birthday present to my son who lives in Virginia. I live in Maryland.
When I asked him how the crab cakes were, he said "not bad." So I asked him what was wrong with them. He told me the crab meat was good - jumbo lump. See below for the bad.
The croissants were wonderful, large and flaky. I ordered items from 2 different vendors and they both orders arrived on the date chose. The items were well packed and
Arrived in great condition.
Easy, product exactly as advertised, and enjoyed being able to order items from other areas that I wouldn't get to try otherwise
Well I ordered and you performed exactly as advertised!
It was definitely the best. The pizza was packed with delicious filling. I ordered the deep dish pizza one of each, 4 pack special, family was crazy about it. Will order again!
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

