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GoKeyless

3.8

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GoKeyless Reviews Summary

GoKeyless generally enjoys a strong reputation for its exceptional customer service, with numerous customers praising the responsiveness and expertise of their staff. Many reviews highlight the company's ability to provide tailored solutions and prompt assistance, contributing to high levels of customer satisfaction. However, there are notable concerns regarding service delays, issues with product returns, and instances of inadequate support for complex installations. Despite these challenges, the overall sentiment leans positive, indicating that while there are areas for improvement, many customers appreciate the quality of products and the dedication of the service team.

This summary is generated by AI, based on text from customer reviews

service
72
value
67
shipping
56
returns
30
quality
62

We monitor reviews for authenticity

Florida
1 review
0 helpful votes
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Fantastic Service!
September 1, 2016

As a three year customer of GoKeyless I have been very impressed with their prompt, professional and very caring customer support and returns networks. Zach, a Returns Department Associate, is to be commended. He has recently done an amazing job assisting me with a problematic return! I highly recommend this company!

Pat
Marsh Landing Management Company

Date of experience: August 31, 2016
Minnesota
1 review
0 helpful votes
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This company is amazing. Trevor, the manager was about as professional as it gets. We had a little problem with one of the workers named Joe, and he took care of him right away. I do not think he works there anymore. I would absolutely recommend this company to anyone trying to keep there loved ones safe! Good job guys

Date of experience: August 29, 2016
Ohio
1 review
5 helpful votes
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Poor customer service
August 29, 2016

I had to deal with a fellow named Trevor at this company and I have never been talked to in a such a poor manor from a so called manager. I just wanted tech advice. Go to lowes to buy these locks. Good f****** grief

Date of experience: August 29, 2016
California
1 review
0 helpful votes
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Outstanding!
August 30, 2016

Trevor was super helpful and took the time to address all of my concerns.

Thanks!

Date of experience: August 29, 2016
Colorado
1 review
0 helpful votes
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Tom was very helpful. I received the opposite door latch due to a miscommunication and he researched the issue and sent us the correct one. It is nice to work with a company that cares.

Date of experience: August 26, 2016
Connecticut
1 review
0 helpful votes
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I must confess that despite my history with PCs dating from the original IBM PC, as both a user and about 10 years as a tech support engineer, I was totally lost when I opened the box from GoKeyless and tried to figure it all out. All I can say is that with the competent, friendly help of support tech Tyler, it all made sense very quickly. He was great on the phone as well as via remote control of my computer.

With such competent individuals as Tyler there to guide you, GoKelyess is the vendor I would recommend if you are considering a keyless door lock.

Date of experience: August 24, 2016
Minnesota
1 review
0 helpful votes
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Awesome!
August 24, 2016

Yvonne was amazing and great at her job.

Thank you so very much! I will be a repeat customer because of Yvonne specifically.

Thank you again.

Shannon M.

Date of experience: August 23, 2016
Louisiana
1 review
0 helpful votes
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Great Customer Service
August 20, 2016

Great customer service from Tom, Returns Manager. Handled my return quickly and efficiently. I'd use GoKeyless again for any other lock needs I have. Thank Tom for doing such a great job.

Date of experience: August 18, 2016
New Jersey
1 review
0 helpful votes
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Mission Accomplished!
August 14, 2016

Tyler and Skip have been very courteous, patient and helpful in their assistance to locate and define our concerns. We have successfully downloaded information from my PC to the lock and from the lock to my PC. We appreciate the attention given us.

Date of experience: August 13, 2016
Minnesota
1 review
0 helpful votes
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Fast, friendly help
August 11, 2016

I've had to call tech support several times over the last few years. I've always had a good experience. Today I talked to Skip. He was able to show me what I was doing wrong quickly and showed me how to set up schedules in the future. Thanks so much!

Date of experience: August 10, 2016
New York
1 review
0 helpful votes
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The Best.
August 7, 2016

Skip, along with everyone else I dealt with were very knowledgeable and prompt. It's always nice to spend money with a business like Go Keyless. I wished more businesses could be like them.

Date of experience: August 7, 2016
Kentucky
1 review
0 helpful votes
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Casey is my customer service rep at GoKeyless. She is awesome, I had an answer to every question in under an hour! She is very detailed and has a lot of patiences (I had a lot of questions). Thank you Casey for all your hard work!

Date of experience: August 3, 2016
South Carolina
1 review
0 helpful votes
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I worked with Mike Walker with GoKeyless to determine which lockset was best for my new business location. Mike listened to what I thought I needed, asked me questions about the predicted usage looked like and guided me to just the right item. And it's working perfectly in the office and it's exactly what I was looking for. Thank you, Mike!
Jim McGuire

Date of experience: July 12, 2016
Florida
1 review
0 helpful votes
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Mike Walker helped us with the locks for our new business location. We initially selected the wrong lock and Mike helped us to expedite the return and re-selection of the correct locks. He was also able to provide us with the spec sheets for the locks, program them for us, and get them shipped right away! Thank GoKeyless!

Date of experience: July 8, 2016
Kentucky
2 reviews
0 helpful votes
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Great experience with purchasing our fingerprint door lock and magnetic locks from Mike Walker@ gokeyless.com.

Date of experience: July 8, 2016
Texas
1 review
0 helpful votes
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Amazing!
July 9, 2016

Thanks to Tom I was able to get not one but ALL of my questions answered. Great attitude, new what he was talking about and was overall outstanding!
Thanks Tom!

Date of experience: July 7, 2016
Ohio
1 review
0 helpful votes
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Tyler walked me through the steps to set up my equipment. He watched while I did it, and he was patient in answering all my questions.

Date of experience: July 7, 2016
Ohio
1 review
0 helpful votes
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I worked with Tom today, he was super helpful and quick to respond to my emails. He resolved the issue I was having easily.

Date of experience: July 6, 2016
California
1 review
0 helpful votes
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Thank you Tyler for all your help on showing me how to use the keyless locks software!

Date of experience: July 6, 2016
Arizona
1 review
0 helpful votes
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Good company
July 7, 2016

I have ordered many locks from Gokeyless. Mike Walker is always helpful, and gets me exactly what I need.

Date of experience: July 6, 2016

From the business

Our company specializes in distributing commercial locks and offers a comprehensive turn-key solution that ranges, from small backyard endeavors to government security, multiple apartment complexes, and complete hotel solutions.

GoKeyless - Shop Online for Keyless Door Locks for your business, home, cabinets, and gates. Talk to our agents about your project. We are specialists.


gokeyless.com
Founded in 2003
Miamisburg, OH