GoKeylessReviews 486

I purchased 4 Kaba e-plex 5600 series lock from gokeyless and met with Rob Faulconer - Sale Manager. His service and support is really excellence and professional. I was happy to do business with him and surely, in the future, too.

Ordered the LokkLatch Deluxe Dual-Lockable Gravity Latch. It was exactly what we were looking for -- except when it arrived the key would not come out of the lock;-(
Although it took a bit of extended communication, Zach, in the Returns Department, came through for us, eventually crediting our account when we returned all the original parts and we reordered the latch! Although I was initially disappointed, Zach's assistance changed my mind about recommending them and reordering from them.

I've called twice and each time Skip was my service tech, great guy, easy to understand, even if you are computer/tech challenged. Skip was able to help me get started and install and operate my new locks.
Thanks so much,

Sue Ingalsbe, Director
North Lake County EMS

We purchased two trilogy combination entry locks from GoKeyless. The first one was such a success, we ordered a second when we expanded. The very best thing about GoKeyless is their service after the purchase! They helped me program my lock initially - which was great - but when I had issues two years later, they helped me again. Skip and Kyle are the best and we would absolutely do business with them again!

Pam C.
Office Manager
Medical Practice, Houston, TX

I purchased a trilogy commercial lock for my preschool 2 years ago. I have been 100% happy with my purchase. It is easy to use and the batteries last just as long as the description reads if not longer. I just lost my computer to a lightning strike and had to purchase a new one. I was having a very difficult time figuring out how to program the lock to the new computer with Windows 10. I called Gokeyless and Tyler in tech support was incredible. He followed through the process from beginning to end to ensure it worked perfectly. And he did it all with patience and such a positive attitude. I would recommend the company for their quality products and excellent customer service. Thank you Tyler for all your help! I truly appreciate everything!

I needed help installing the software. Skip walked me through all of it and gave me a tutorial on the use of the software. He did an amazing job. Despite my interruptions! He was very kind and professional. His personality was a happy bonus. Thank you for ALL of your help, Skip... seriously, I feel so much better and I feel comfortable in your direction!

If the boss is reading this, you should know that you have a great asset in this guy! Thank you for sharing him with me!:-)

I ordered a simplex 900 series lock from GoKeyless. I ordered the wrong lock and it was absolutely my fault. I went through the exchange process was able to fix my error and get the correct lock. Their customer service was exemplary. The help provided by their staff assisted me in fixing the issue and getting the correct lock sent to me. The way they assisted me is the reason I highly recommend this company. A lot of companies sell locks but when there is a problem, it is the way they respond that will keep you as a customer. This company will keep me as a customer for life.

Skip was assisting me with the Unlock key for our key fob system. Schlage told me it would take 24-48 hours - but Skip was able to assist me and I received this code just now. Such a life saver - it was huge for us to get the code so quickly!