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GoKeyless Reviews Summary
GoKeyless generally enjoys a strong reputation for its exceptional customer service, with numerous customers praising the responsiveness and expertise of their staff. Many reviews highlight the company's ability to provide tailored solutions and prompt assistance, contributing to high levels of customer satisfaction. However, there are notable concerns regarding service delays, issues with product returns, and instances of inadequate support for complex installations. Despite these challenges, the overall sentiment leans positive, indicating that while there are areas for improvement, many customers appreciate the quality of products and the dedication of the service team.
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I tried to do programming myself... and FAILED. For Hours. But Skip from tech support, always comes through. Took him 5 mins to do it, super helpful.
I had forgotten how to program key fobs, and Matt was very patient and walked me through the process. He then emailed me instructions. Thank you Matt!
From the start gokeyless knowledge of the many choices of locks and what would fill my needs was amazing. The follow up answering my many questions and prompt shipping was a pleasant surprise.
Skip at technical support made programing and understanding the features of my new locks very easy to understand. Gokeyless excelled in providing excellent customer service
It was a good training, but moved at a fast pace. Skip was a wonderful trainer and continuously asked if I had questions. He got me through it but I just thing, looking back on it, it could've moved a little slower or had a reference form to go by. I didn't have time to take notes but Skip was wonderful!
I want to give high remarks on customer service and especially Tom Johnson Returns Department Manager at GoKeyless. The Yale product(Touchscreen lever) I ordered didn't work out(poor mechanics according to a professional installer) and I couldn't get any help from the manufacturer who refused to accept the return. Unlike Yale tech support, Tom at GoKeyless was very responsive and empathetic to my email concerns and though it was not the company policy to accept the open and installed product for return, he made an exception to fulfill the customer's satisfaction and explained very patiently the return process. I wouldn't buy Yale product again but would definitely order other products from GoKeyless again knowing how they listen and work with you. Thank you, Tom! You made my day!
Tech support was very helpful. Kyle walked us through the solution step by step. He was determined to help. I appreciate the fact that they got back to me when the said they would. Excellent customer service. Thanks again Kyle!
Spoke with Tristan Marshall about getting some locks for a job I'm working on. He initially tried to help me but I realized the locks he was recommending weren't going to fit. This was pretty disappointing since I'm relying on his expertise. He told me he would find some other locks and after nine days and three emails to him later, he doesn't respond anymore.
I would like to take a minute to tell you how incredible my Gokeyless lock repair session went with Skip. He has great communication skills, as well as his technical skills. Together, working remotely, he/we were able to fix my lock data base/ profile and also I learned several new uses for my lock system. I believe that, as in the past, I have had quality help from Gokeyless lock tech support and now I can add Skip Graham to my list of very helpful and knowledgeable people at Gokeyless. I use the trilogy lock system. Thank you Skip Graham and Gokeyless for the fine job you are doing in selling and supporting this product, and other products I am sure.
Lee Scarborough
President RCRPC
The attention and assistance received from GoKeyless tech support was awesome. Training started on time, product knowledge was excellent. Our assigned technician Kiel was professional and supper friendly. I strongly recommend GoKeyless, from the purchase of the locks from Jason to software download, and training.
When a company earns my accolades, I make sure to go online to give it a great review, but also tell everyone I know about them. That is how it will be with GoKeyless. First Jeremy, then Adam. Each spent over an hour going over all the pros and cons of various lock scenarios for my daughter's new home. They know the products well and understood with great patience that I didn't. Both were willing to educate and explain. That's worth a premium price, BUT... you won't pay that with GoKeyless. All the help... plus a discount! You guys are terrific... and I am grateful! Thanks GoKeyless!
Thank you Skip for being so patient with me and making it so simple to understand! When the appointment was scheduled he was very prompt with the phone call. Thank you again for all your help!
Skip might be great but not quite as good as Tristan! Excellent customer care! Customer service is not a thing of the past with these guys! What makes it hard to believe is that they are from Ohio?
L ordered two locks, one of which was not the correct one. GoKeyLess replaced it with an appropriate lock and I returned the other. They worked with me to set everything up and with the installation. Very good support!
Skip was fantastic! He was, personable, knowledgeable and very nice! He also didn't make me feel dumb for not being able to do it myself. His customer service skills are fantastic and you should know that he is a great asset to your company. Thank you Skip!
We got to work with Skip. He was very thorough, easy to follow and very informative, and he really knows his way around the system and how to explain it.
I will be asking for Skip by name for all of our future tech support issues.
Thank you Skip!
I ordered 2 Simplex 900 dead bolt locks to install on our ski school entry doors. The locks were easy to recode from the factory setting to our own combination. These locks replace two other Simplex 900 locks that have with stood approximately 25-30+ years of continual use and mountain environment. We have been extremely happy with the simplicity of use and the durability of these locks.
Kyle logged in and was able to take care of a software installation issue quickly. Also helped me understand some of the programming I was unsure of. Didn't exit call until he was sure I was comfortable with programming. Thank you.
Your tech support center is top notch on delivering great customer service. Who ever trains these guys is doing an awesome job! Every tech I've had the pleasure of dealing with has been great! Keep up the good work.
Thank you
Leo Luna
With Skip's help we have been able to set up our locks with ease. He has been incredible patient and helpful during the process.
We purchased a panic bar from GoKeyless and ordered the wrong size. While considering returning it, Tom Johnson of GoKeyless gave great advice on how to possibly still use the one we bought. It worked out great and saved a return. He knew the product well and was able to save us time and money.
From the business
Our company specializes in distributing commercial locks and offers a comprehensive turn-key solution that ranges, from small backyard endeavors to government security, multiple apartment complexes, and complete hotel solutions.
GoKeyless - Shop Online for Keyless Door Locks for your business, home, cabinets, and gates. Talk to our agents about your project. We are specialists.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members