GoKeylessReviews 486

Every summer when I have to lock up the school I call to remind me what to do. This time was the best Skip was able to help me and even taught me how to lock the door from the key pad, something I didn't know how to do1

Thanks again

I needed two replacement lock nuts to electronic locks I purchase several months ago. I spoke with Mike and after describing the situation had the replacement parts sent that day free of charge. His prompt service and understanding of the parts made the smooth and simple. Thanks Mike!

William Sewell assisted me with tech support questions I had and reprogramming I needed. He was very patient and explained things thoroughly. I actually felt like I understood how to make changes if needed. Very pleased and satisfied with the service William provided.

As always, Mike Walker is a pleasure to work with. Answered my questions and got the order placed immediately. Thanks Again!

Fast and dependable. Mike Walker is always right on top of things! Mike's replies are always received in just a few minutes. Shipping usually occurs quickly. GoKeyless is one of the easiest vendors that I get to work with.

Great customer service, Mike works with you to make the order process run smoothly. Returns Dept takes care of everything.

Tom was very helpful, took his time explaining all features and how to use them. Overall a great experience

Tom was very patient with us and stepped us through every detail in getting everything synced between our lock and data transfer module! Excellent job Tom, thank you.

Thanks to Tom in the technical support department he made programming the locks a breeze. Thank you again Tom for your wonderful service.

Wacca Wache Marina

It has been 4 weeks now... I sent pictures and what the locksmith told me would work and they sent the wrong locks. Then I sent back and they never confirmed receipt of the order. I have dealt now with 5 people and apparently they don't communicate with one another as they said they need 2 weeks to process the return order before they can ship the new ones. What? Very disorganized customer service and operations.

I talked with Skip on the phone today with a long list of questions on how to use and adjust my Locks with the DL Windows Software. He is very knowledgeable and he was polite and concise. The Software is quite complex and not exactly user friendly, but Skip did a good job of showing me around. I am happy with the job he did, but I expect to call back because of the Software's non-intuitive interface.

I met with Skip of technical support today and he was extremely helpful in setting up the program for our locks and explaining the in and outs. Jason and the other tech folks were also very supportive and helpful

Skip gave me unbelievable support - Would not hesitate to buy from them again. When buying a product you hope for a quality product at a fair price and this was the case. After getting that product and then needing assistance, you hope they will give the help needed. They surpassed my expectations. SKIP was incredibly patient and thorough in getting my door lock up and running well! Thanks so much, Skip.

Skip was the tech that helped me with my first initial setup of our product. He answered all my questions with patience, even offered to do a remote which was very helpful. In the remote, he allowed me to control the mouse and actually do the processes as he watched and pointed where I needed to direct my attention. It was great. Next time I need their tech support I will feel at ease.