GoKeylessReviews 486

We recently purchased an AlarmLock lock and gateway for our business. Scheduled the training through GoKeyless. Sent in a big spreadsheet of how we wanted it configured. Scheduled training session with them (they were about 2-3 weeks out on dates, so we didn't get our new lock fully operational for a while). If you're ordering a lock and want training for setup, don't bother paying for rush shipment.

Matt was a little late calling me to start the training session as another of his sessions had run over. He was polite, knowledgeable, and found answers for a question I asked that he didn't know. He showed me around the software and how to set up some different options in the future if we add more locks to our system.

AlarmLock is fairly easy to use and I think this initial training to set up the gateway and make sure all components talk to each other was well worth the time. We will probably use GoKeyless for future AlarmLock and HID card purchases.

Unbelievable patience and helpfulness from Matt hooking up this lock. Probably fairly simple process for someone else, but i still mess up turning the computer on and off sometimes. Walked me through the process, showed me tricks (that I will forget) and made absolutely sure I understood. Dealt with Jason for sales- had a great personality and was actually an enjoyable transaction.

Matt was on the phone with us for over an hour answering very patiently every question we ever had about our lock. The sales guy was very helpful too in picking out the lock but I can't recommend him as highly because he said the lock would be easy for a handyman to install - not the case - instead it was about $400 with a special lock company. Matt makes up for it with his amazing customer service and help in setting up all the lock features.

Great lock & software, but when windows updated, the software could no longer find the SQL database. After emailed suggestions failed, Matt scheduled a time with me for remoting into my computers & solving the problem. Great support, once I was able to get them on the phone. I do wish the software included a parameter for what date period our access cards are usable, so that I wouldn't need to manually enable & disable them. Some of our users only need access during the summer, for instance, & it would be nice if I could enable the lock to deny access to some cards outside of those dates. As for the customer support though, great service Matt, thanks.

I bought a few items from go keyless. They pretty much up sold me on items I didn't need and didn't work. I contacted my sales representative Aaron and he didn't even bother to resolve the issue. Unfortunately they are the only place that sells Adam's rite assault abloy to end users. I need to return the item that doesn't work and I was told because it was installed that they won't take it back. I explained to them that I assembled it on my desk to ensure the pieces fit correctly which one item didn't. So I'll be buying from a different place with better customer service.

We ordered a lock off the GoKeyless website at the suggestion of another tenant in our office park. They had a better price than even the manufacturer of the lock, so we were thrilled. We paid extra for 3-5 day shipping, so on the 5th day I called to ask for a tracking number. I was told that the product was a special order and that it would not ship from the factory for another 2 weeks. I asked about the 3-5 day shipping and was told "Well that means you'll get it in 3-5 days after it ships from the factory."

NO, THAT IS NOT WHAT THAT MEANS. When you order something and pay extra for shipping within a specific time-frame, it means you expect to get it within that time-frame. Thankfully the customer service representative agreed after I explained why that was incorrect. They had not contacted us to let us know this was going to be a special order, or to let us know about the adjusted wait time. I am still waiting on confirmation that the shipping fee has been refunded.

I am hopeful that we will not have any issues with the product once it arrives (still waiting on that) but I was pretty dismayed at what seemed like under-handed business tactics. When you're already spending $600+ on a lock you don't expect to be nickeled and dimed for an extra $20.