GoKartsUSAReviews 113

In early November 2010 my grandson ordered a go-cart from gokartusa -- $1150. 00 -- his mother wired them a check. As soon as they got the check, they said it was not in stock. Then why have it on the web site? They said they would return the check. Oops, it got cashed. That began a series of MANY phone calls to the company to have the money refunded. They were polite and each time said "the refund is being processed". Mid February 2011 a local lawyer filed suit against them for the refund and associated costs and about two weeks later the amount was refunded. Of course, we're out a third for costs. So are we to take it for granted that all advertising on the internet is a scam? Yikes!

These people will rip you off. They stole 54 dollars from me. Not a life changing dollar amount, however thieves should be pointed out. I asked for a refund when I noticed things getting weird with the email's they were sending about my order. The Go Kart was back ordered then when they tried to send it and stuck a sneaky little note in the middle of the email real small and changed my color. All the while the invoice never changed color? Turns out they don't carry either color offered on their web site. I contacted them several times, they (Steven and Chelsey) confirmed that I would receive 1254. 00 refund. I got back 1200. 00 contacted them again and was told several times they would contact me. Called back finally got (Edward) accounting on the phone told me pretty much to accept it. I requested to talk to a manager, he said OK and hung up when asked when I should receive my call from management. I was polite and will continue to be polite and they will receive 54 dollars worth of reviews. They will also receive a high recommendation that they change their name to RIP OFF USA.
Dear Lord,
I pray that they screw a lawyer over who has nothing better to do than make them pay! Amen.

Positively the worst company that I've ever dealt with. I ordered two $5000. 00 Utility Vehicles from them. After my research indicated that parts for the two models I was interested in were hard to obtained, I called before ordering the vehicles. Gokartsusa assured me that parts wouldn't be a problem to order furthermore, all parts are guaranteed for the first year. What a joke! Both broke within the first 30 days and I spent the next 6 months trying to get parts from gokartsusa. I even offered to pay for the parts. No luck. The entire company is a scam and I WILL BE REPORTING THEM TO THE BBB.

GokartsUSA.com is probably run by a guy working out of his mother's basement. I ordered a go-kart for my kids, but received a completely different version without components I wanted. No battery charger included and a ton of parts that I have no idea where they go. Instructions are written in the worst Engrish I've ever seen. Four emails to tech support were ignored and the phone line is always busy. You pretty much have to call them and pretend to be buying something to get a human on the other line. Company rep had the balls to tell me that I didn't follow their complex directions by submitting a ticket, then following up with a call. WORST COMPANY I've seen in a long time.