GoKartsUSAReviews 113

The people that work here are the rudest people i've ever had to deal with. I had a question in regards to one of there products and the $#*! that i talked to was extremely ignorant and ended up hanging up on me. I seriously dont know how this company even stays afloat. I was so blown away by this i called back in disbelief. The lady i talked to then lied to me and told me he was in a meeting. LMAO what kind of meetings are held in a place that sells go kart parts?! I will NEVER EVER purchase anything from them for any project that i have... even if i had to pay double the price!

I am a son with a great mother and she was saving money all year long to get me a mini bike I really wanted she worked very hard to earn this but here is the thing the bike arrived literally destroyed we wanted to return it but they would not let us when me mom complained the service guy called her a $#*! and hung up and wouldn't give us a new bike or even a REFUND so here I am on CHRISTMAS Eve with no bike a crying mother and a huge hole in my pocket NEVER BUY FROM THIS SITE ITS A SCAM

I should have read the reviews before buying from this company. ALL THE REVIEWS ABOUT THEIR UNPROFESSIONAL CONDUCT, UNKNOWLEDGEABLE and RUDE STAFF ARE COMPLETELY ACCURATE. I bought a mini XRX and both the auto start/kill key fobs don't work. I called to figure what the problem was, the guy was completely condescending and rude to me. He even tried to tell me things that were not accurate about the gokart and then when I asked for his name and employee number because I wanted to speak to a manager, he said I was being confrontational and hung on me. I tried calling the company back for 30 min straight and no one answered. NEVER AGAIN, ABSOLUTELY WORSE COMPANY I'VE DONE BUSINESS WITH. PLEASE TAKE MY ADVICE STAY AWAY!

Have been talking to various people in this company for 3 days, trying to make a decision as to which go cart to purchase for my 7 year old. Spoke to one gentleman (wish I remember his name) who was supposedly the "manager". He should never again be allowed to talk to a customer. Condescending, rude and can single handedly put that company out of business with his mannerism! After confirming with a young lady that a go kart was definitely in stock (or so she says, I think someone made her lie to me to complete the sale) I received an email, a couple hours later canceling my order. Email says the go kart is not in stock. Unreliable, unbelievable and unscrupulous staff is all I can say. Thanks Gokart USA! Merry Christmas to you too.

Buyer beware. Don’t deal with this company, they will rip you off big time. I tried ordering a UTV from them only to wait over 2 months. They kept telling me they shipped it, which they never did. I ended up calling the local police to straighten it out (I told them they stole my money). Within a week they sent me a check. They were very pissed at me, which I enjoyed immensely. However they never sent the full amount. I should have known something was up when they wouldn't accept credit card transactions, only wiring money orders to them. Apparently the credit card company’s don’t trust them either. The BBB gives them an F.

Do not buy from these people! Ordered a part from them on their website last November. Sent the wrong part, actually the wrong part was listed on the website for my kart. Got the part sent it back within 15 days with the correct return number. Never got refunded. Called and got a hold of the part department and said yes they had the part and would refund my money. Several months later called again, and then said oops we forgot to give you a refund. Called again and now we are 9 months out, they now tell me they will only refund about half the cost, but yet they had the wrong part listed on there site. And still do not have a refund. Going on a year. Do not buy from them. No customer service and refuse to refund your money for their mistake.

Absolutely Terrible Customer Service! I most definitely sure that the pitiful representative in Pleasant Hill California is a bottom feeder. How can you take $120 dollars from a family and not care that the size isn't right. I expected a gentleman to get on the phone and say "no problem miss, let's help you out and get the right size". This person needs a wake up call in his life. My husbands hard earned money where he bleeds and sweats to death was thrown away by his inconsideration and rudeness. OBVIOUSLY THE COMPANY BEHIND THIS MAN HAS THE SAME INCONSIDERATION FOR FAMILIES AND THEY ARE MINDLESS. DO NOT EVER ORDER ANYTHING FROM THIS HORRID COMPANY! T A PRIME EXAMPLE OF EVERYTHING WRONG IN THIS WORLD. I HOPE THEIR COMPANY GOES OUT OF BUSINESS!

DO NOT PURCHASE FROM THIS COMPANY! I ordered a bunch of parts, only received some of them. Will not answer their phones. I either get hung up on repeatedly or left on eternal hold. I've been waiting for weeks and weeks to get the rest of my order. Contacting them through their email is a JOKE. They are thieves. Wish I lived in California so I could go down there in person and take of this issue. They have to satisfaction guarantee on their website and now I know why. HORRIBLE COMPANY!

BUYER BEWARE! This is just a summary of our problem with the dune buggy we purchased.

On March 22,2012 we contacted the customer service department of GOKARTSUSA. We were advised to give the dune buggy the break in period of 10-12 hours and then perform the oil change. The machine now has 12.6 hours on it and we continue to have the following problems as well as new ones.

The following is a list of existing problems we still have with the dune buggy.
• There is heavy metal frag in the motor.
• The belt is cheaply made. This will cause us and other customers to have to buy another belt within approximately three months.
• The motor is only emitting 9500 rpm. We purchased the performance CDI box for $144.00 to improve the top end performance, yet the top-end remains to stay at 9500 rpm or below. The only improvement noticed was a slight throttle improvement.
• The struts are loose.
• The rear spindles are loose.
• The spot welds are broke/separated for the roll-cage adapter.

The following is a list of new problems incurred during the break-in period.
• Weak spark (bluish-orange)
• Diaphragm spring is possibly weak causing the diaphragm to be bloated, like the elasticity is no longer performing. The diaphragm is bigger than the diameter of the carburetor top.
• RPM after break-in has decreased to 7200 rpm's at quarter throttle. At half throttle we have a loss of power, spitting fuel back out of the carburetor.
O We cleaned the carburetor and have the same results
O Checked the airgap on the pickup coil, it's at the proper specs
O Cleaned and regapped the spark plug, have the same problem
• Removed the exhaust to check the sootage for excess fuel and there is a lot of black soot in the exhaust.

To resolve these problems we are asking GOKARTSUSA to have a technician contact us to troubleshoot the problems we are having. We are also asking GOKARTSUSA to provide the rearview mirror assemble parts, a new fender for the dune buggy and a refund for the CDI box or a replacement one that will provide the performance as indicated on their website.

Horrible to deal with. Unprofessional, unknowledgeable, difficult to get a hold of, We had parts missing on our order, when we spoke with Steve about the missing parts, he said "go to a hardware store" When we asked about torque and tire pressure, one person said on thing and another person had a different answer, both wrong, as we found out later. My husband is a professional and has been building dirt bikes and riding motorcycles since he was a kid, and always takes the extra step to make sure what he is doing is according to specs. GoKartsusa should try to get their act together or get out of the business. This is a family project we are working on with and for our grandson, to teach him how to build something with his hands. This project is turning into a family nightmare.

I bought a roketa gk-06 off go karts usa and it worked fine i ran it for abought 1 month before the gearbox broke on my behalf i revved up the engine and poped it into drive acedently so i called to see if i could get a replacement part to was about $600 and i was willing to pay for it but then they told me they would cover it in my Warranty and even pay for 1 day overnight shipping when the part got here i realized it was the wrong part then i looked at the email i sent them and i sent them the picture of the wrong part so i called back and told them it was my fault and sent them a picture of the right part they did the same thing and shipped it to my overnight and told me i could keep both so i wouldn't have to pay to ship it back overall i was very happy with this website

Buyer BEWARE! Please report them to California authorities. And Possible Product Safety Issue.
We assembled one of their gocarts. They said it could not have been manufactured wrong... but it probably was... causing the brakes to repeatedly fail. Unwilling to answer simple questions, but referred us to their website. Phone automatically disconnects after 1.5 min during message, so you'll might have to call multiple times. Refered me to his manager then hung up.