GoKartsUSAReviews 113

We ordered a mid size go kart for our kids for Christmas 6-7 weeks before Christmas. We were given a shipping date with December 11th being the latest. It's been sitting at the warehouse "ready to ship" for weeks. They will not give us any details on it. They won't even allow us to go pick it up! It's hard to get ahold of anyone and if u do they are all young and offer no details or knowledge of anything! We have been back and forth for weeks and we're offered no reimbursements etc. We are canceling our order and going to a local dealership. I would literally NEVER recommend them.

Be aware of this company - they have the worst service and communication. I ordered a part that was "in-stock" but it took weeks of follow-up to get it shipped and then found out they had swapped it for a cheaper product (as the product wasn't in stock) but that doesn't even fit. To top it all off they want a re-stocking fee to return it, even though THEY got it wrong. Customer services won't even reply to most messages or provide a number to call. I certainly won't be shopping here again. My recommendation is to buy elsewhere.

I bought 2 tires from this company. I realized that I ordered the wrong size.
I asked if I could return them and they said no.
They said they don't take returns on factory direct orders.
I ordered from and paid them, I had no idea that it was a factory direct order.
When I asked what I was supposed to do, he said sell them on eBay.
I have spent a chunk of money with this company recently. I promise they will not see another dime from me.

I placed an order on July 9th. They charged my card the full $1200 the next day. According to their website and customer service recorded phone line, the average delivery time is 5-7 days. It does state on the homepage of the site that they are experiencing delays due to high demand. This is completely understandable so I waited 2 weeks (double the normal delivery time) for them to ship my order. Still nothing. I tried emailing, texting, live chatting and calling and could not reach a human. The emails and texts don't receive a response, the live chat is automated, highlights key words from your messages and replies with generic answers that may or may not apply to your questions. The phone number is even more of a joke. It's also automated and sends you in circles. I also went on to their site to request a callback 4 days ago. Still nothing. I get the production and shipment delays during COVID but an update and a reply is expected. I can't even cancel my order because their systems are a joke. Now I have to dispute it on my credit card. I'd say they have the worst customer service but they don't have any service at all.

From the very beginning after purchase of my mini bike, these guys could not be contacted. They don't answer the phone, I left messages and never got a response back. Emails, text messages, online chat ( is a Joke) it's all just a computer and the biggest rip off is the mini bike didn't even come from them. It came from a different company and when I check them out they would have sent it free shipping. Go karts USA charge me $180 dollars in shipping. Long story short, look around you will find a better deal and a company that you can communicate with. These guys suck!

Great products and service! I recently ordered a 110cc ATV for my 6-year old, and it arrived quickly with an easy to follow assembly guide. ATV started right up and has been running good so far.

Ordered an $1800 mid xrx. It came with a broken dashboard, which probably happened during shipping, but who knows. Sent pics on the live chat and the person was a complete $#*!. They said it just needed to be screwed in, when the plastic was obviously cracked. They then referred me to the help desk. There I explained my situation, and they said new parts were being ordered. After 3 weeks of waiting I emailed them back, and they said they needed more pics and a video. I then got a response back saying the picture files were too big (only 1 mb was allowed). I am not a computer person, but how am I supposed to send a video if I can't even send a picture. I am like a lot of people on here. I don't ever write reviews, but take this for what its worth. DO NOT USE THESE SCUMBAG MOTHER$#*!ERS

I got a cart given to me and am clueless on the year of go cart but knew what make it was. So I went through there website and clicked on hammerhead and clicked 150 and it took me to wiring harness for the machine... Well I assumed it was the correct one. I was told I ordered wrong one and that is was for a trail master and not the hammer head machine. I KNOW for sure I ordered correct one cause I have went through website MULTIPLE times since and got the same parts number for the harness and it is supposedly the "Correct" one. The picture was exactly what I needed also. They now will NOT give me my money back or exchange for the correct harness. Worst business that I have ever done business with!

I never give reviews, but this hasn't been the best experience. I ordered the GT150 XRX and the company was very responsive. However, 2 weeks into the process, they lied to me about shipping. I thought, well, it was just a mistake. They said, "rest assured", it has shipped. I'm into my 30 days and no delivery. I have refuted the charges on my credit card and they refuse to contact me and any form, text, email, or phone. I would highly recommend going to another site to purchase.

TLDR: I ordered and they assured me I would receive a Fire Engine Red Mini Jeep, they sent out an Army Maroon Mini Jeep. I have emails to back up all the information contained within this review and GoKarts USA refuses to work with me to find a mutually agreeable resolution.

I really didn't want to leave this update, I wanted to work things out with GoKartsUSA but they have not provided any resolution to the matter through any of their support channels. I want to caution all future customers; I wish I had spent more time researching the reputation of this company before placing an order.

Here's the timeline:
7/27/2019 Order placed & model/color on Backorder
1/15/2020 Model/color back in stock
1/31/2020 Shipment received (but wrong model/color) - Email sent to GoKarts USA
2/3/2020 Called GoKarts USA - created support ticket and called GoKartsUSA as directed Nick (company owner?) unwilling to help, Summer unable to help. Email sent to sales representative Mario unable to help.
2/4/2020 Called GoKarts USA - Abe promised ticket update by 12PM on 2/5/2020
2/7/2020 Support ticket updated requesting current status.
Review left 2/12/2020

I want it to be clear, many emails and phone calls were exchanged with GoKartsUSA when I first ordered so that I would know exactly what they were going to send me and I would receive exactly what I wanted. Despite them delivering the wrong item, they are refusing to do right by the promises they made and failed to uphold.

**** DO NOT BUY FROM THIS COMPANY ****

Our first cart was "lost" then nearly a month and a half later we receive the WRONG ITEM - we have paper documentation as well as information from the shipper confirming it was the WRONG cart. Staff will not give manager name, corporate number or any contact info. First they said 30 day refund, then 90, then 30 again, now 180 - they are trying to charge us $600 - we will be filing a police report. Check BBB ratings this appears to be common with them - I regret not checking reviews first. Company will no longer answer calls or texts.

**** DO NOT BUY - THIS IS A SCAM COMPANY ****

You can find other websites with their same exact stock photos. Worst customer service of all time - If I could give negative stars I would. Packing slip shows name and description of wrong item - we refused shipment and while on the phone w/ the company they said "they ship all carts in the same box." HOW? All carts are different shapes and sizes. Later, when attempting to touch base on our refund, whoever I spoke to on the phone claimed to be "as high up as it goes" but would only identify himself as #32. He was completely unprofessional and proceeded to call me a "fraudster." He tried to say they advertise carts with wrong names so that they can sell them for cheaper prices - Yes that is a direct quote! I have all emails and text messages to back these claims up.

**** PLEASE LEARN FROM OUR MISTAKE - DO NOT BUY from this company ****

Ordered a go kart and asked them to hold off shipping for a week. In the mean time they sold it to someone else (which they admitted) and put it on backorder. I called the company to discuss. I was hung up on once, disconnected during transfer another, and now they have blocked every number I try to contact them. And they still have my money! Go somewhere else. By the way, I do not work for a competitor. I am in the healthcare field and have been since 2009. Your false claim further proves you guys are a fraud.

As I live local, I went to their facility on 6/17/2019 to purchase a scooter. At time of purchase I was told by sales clerk, Zach, that scooter should be ready for pickup on 6/20/2019 and that I should call to be sure it was available. Called on that day, then I was told it would be delayed. Called again on 6/26/2019 and once again I was told delivery was delayed as scooter was out of stock. At time of purchase I was never told scooter was out of stock or that it was a special order item. Went to store on 6/27/2019 to get a refund. Refund was supposed to be returned to my debit card. On 7/1/2019 I was texted a refund transaction that turned out to be no good as they never funded the return. Since then I have been given the run around on receiving my refund. Company sent me a text on 7/31/2019 stating that refund check was mailed. As of yet I have not received a refund. Reported this issue to local authorities.

I wish I would have read these before spending $2800 with them, I only received some of the order and what I did receive was in bad shape, the worst QC I've seen. I contacted them by e-mail no response, multiple phone calls and I still have not talked to anybody that knows anything. My fear is that if they don't take this defectively manufactured frame back I'll be stuck with it, and if they charge me shipping I'm out of $300 bucks I've already paid $125 in shipping cost, so to send it back and ship a good frame it will be twice the cost of the frame. They didn't send exhausts or covers, but they charged me, also was a missing fuel tank. I'll revise my review if they contact me and do the right thing by shipping the missing parts and exchange the frame, without incurring additional shipping cost. We will see, but after reading the reviews in worried. GoKarts USA please contact me, James D

I bought a Hawk 250 from GKUSA about a month ago. I received it in good shape, a slight ding on handlebar but nothing major. I suspect this was the shipping company, as the pallet was pretty bent.

GKUSA got my bike to me in a week. 1 week for a full-size motorcycle to my door. I harassed these people 3 times before I ordered for various questions about shipping, payment, etc and they always answered and helped me. At the same time I contacted other sellers who either did not answer or responded to emails 3 days later.
These dudes were cool every time. Even afterwards when I didn't read the site instructions to get my MSO they were very polite and helped me out. So I'm going to write good reviews anywhere I can, in-between riding my kick $#*! new bike.