IndiGo AirlinesReviews 30

They destroyed my new suitcase and now are making a fool out of me for more than a month. Their representative at the airport took all the data she said is needed for the refund for damaged baggage and gave me a form to fill it in by the hand which I did.She said everything is settled and I will receive refund in 5 business days.After I didn't receive it,I contacted Customer Service and they asked me some more information although in the beginning I was told they already have everything they need. I filled in the same form again and sent them as they asked,again I was fooled from their side that I will get my refund,now they wrote in 10-15 business days.Again nothing.Now they have some crazy story that I should give them my friend's or family's account?!?telling me I was not in the same PNR as traveller(never explaining what it means even after several inquiries).And they again sent me the same form I filled in for them already twice both phisically and virtually!
In the end of their e mails they say they are looking forward to serving me on board,I am not traveling with Indigo again,because their serving onboard is breaking people's luggage and making fools of them afterwards.Not only I will not be travelling,but I will also let everyone I know to find out about their unprofessional behaviour.

Indigo flight to Agartala (6E989) today morning is delayed by 2 hours. All passengers are stranded. Passengers expect better service in terms on meeting schedules.

Always late, very inconvenient, not maintaining time at all. Neither start in time nor reach the destination.

Staff is illmannered.Dirty seats.Charging more as compared to the services they provide.Akasa airlines is much better

Horrible announcement with no clarity and muffled pronunciation in the gate change announcement, and in spite of being at the right gate 30 minutes before, was denied entry because the bus had left. Senior Citizens like us were left high and dry with no alternative solutions for the next flight. Bad attitude of ground staff, who sent us from pillar to post with no empathy. Left us stranded with no help.

I traveled yesterday from Indigo airlines from Goa to Lko. As soon the flight took off it was having soo much of sound from the wheels it was like it will crash.
Then the flight when landed at the lko Airlines crew was saying that it's raining ramp is slippery but then also they all didn't wait for the people to get down they removed tha ramp matting.
Then when I get down the crew was trying to touch which I got very offended. Lucknow crew member needs training.

My sister, neice and my mother were traveling by Indigo flight. My mother is 70 years old, I had booked wheel chair assistance, it was mentioned that the assistance was in waiting list. When they reached the airport it was mentioned no wheel chair assistance would be provided. They reached the airport close to 3 hrs in advance.
The front desk did not even help with other paid assistance wheel chairs. They simply ignored my sister's requests.
Departure was at gate 85, later it was changed to Gate 35. Again my mother had to walk such long distance without any assistance from the airline crew. Pathetic service.

At least the crew could have guided the family to a paid wheel chair assistance at Mumbai airport. Overall the staff is not supportive to senior citizens

I purchased a ticket and was charged, but received nothing. It took me over one month to actually get money back. Oh wait, I am still waiting…

I had booked flight from Madurai to Chennai for 10/02/23 8:15 pm. At 5:00 pm I receive a call that the flight is canceled. No other ticket available. Had to book Tatkal on train for 3000 rs. No refund of the flight charge yet

Be prepared to bring a book. If you don't arrive with 3 hours to spare, you'll end up missing your 6:30AM international flight BECAUSE THEY CLOSE THE CHECKIN DESKS EVEN THOUGH THE DEPARTURE LOUNGE WILL BE VIRTUALLY EMPTY WHEN YOU GET TO SPEND THE INEVITABLE TWO HOUR WAIT THEREIN.

They don't display free seats during web check in and entire seats are displayed as paid seats. Worst seats are not allocated even if one opts for Auto check in. You need to arrive early at the airport and check in thru kiosk or pay at the counter wherein seats are allocated on different rows even to couples traveling together unmindful of their medical needs. I experienced this on Flight 6E5281.
Have to to aviation ministry that 75% of seats should be displayed under free seats category instead of airline displaying almost all seats under paid category and no option of choosing two adjoining seats unless you don't pay them.
No surprise it's tagged the worst airline.

Why Enthralling when "India"s best airlines transport passengers from leg-to-leg (as per them, on time, every time)?

Let me start by disclosing a few of the following:
Traveled self and family
Experiences are self-faced and not copied from other sources
Travel Dates altered to protect privacy.

My Travel Itinerary: 2 Adults and 2 Kids, Per Pax 23 Kgs*2 Baggage + 7 Kgs Cabin Luggage allowed.
> Oct 28 IAD to DOH to HYD (Qatar > Indigo)
> Dec 26 HYD to DOH to IAD (Indigo > Qatar)

The journey from IAD to DOH is pretty and happier with their Code Share partner; all the staff at Origin are helpful, courteous, and professional. Nothing special to be highlighted in this gesture.

The journey from DOH to HYD, concerns starts with Boarding until Landing. So, let's jump into facts.
Boarding: All International Airlines across the globe board senior citizens, passengers on wheelchairs, and parents with kids first. For "Indigo" Airlines, this is not the case will "dump" people onto the Bus and transport them from Gate to the Aircraft.
In-Flight: Seating is congested, just like Auto-Rickshaw. The cabin crew is courteous and helpful. However, none of the passengers screened well and followed their orders/requests to wear masks. As a result, we were hit with Covid-19 with their dull negligence as one of the passengers sneezed inflight and not wearing a mask.
Landing: 30 Minutes late from their scheduled arrival. As a result, we had to spend another 30 Minutes at the HYD Airport for Immigration Officers' shift rotation.
Overall DOH-HYD Experience is just a dump yard ride for me in Indigo Airlines.

The journey from HYD to DOH, concerns starts with Check-In until the Landing.
Nonetheless, this part of the journey is the most "Interesting" part of this review, don't miss it.
Check-In: I cannot reiterate my Boarding comment mentioned above, but this Indigo airline is adverse in implementing standards of the International Flight code.
Reached the Airport 4 hours before departure, Kids in arms and eight bags to check-in (opted porter service), had to stay in line for 1 hour 25 minutes to approach the check-in counter after repeated requests to follow the check-in code.
Finally, at the check-in counter, the indigo staff was inclined to charge me 15k INR extra as my three bags had 1 kg extra and other bags had less than 23 kg allowed. Perpetuating their Code-Share Policy is per bag and not Total Baggage Allowance.
Another 30 minutes decayed to clean up the mess they created with bags and complete the Check-In process.
Boarding: Reached the Boarding gate running upon completion of Immigration and Security clearance. Boarding will start in 30 minutes. (Boarding Feedback is the same as above).
The flight missed the departure time by 27 minutes and arrived at DOH 36 minutes late. As a result, complete baggage from the Indigo flight passengers onboard couldn't board into DOH-IAD Flight.

We (my family) took a personal oath not to fly "Indigo" in our life in their "International" sector to void amateurish personnel and never on time. We booked a hotel at IAD Airport to wait for the baggage to arrive and travel back home.

I would like to outline the extremely horrible experiences I had to undergo in 3 out of the last 4 bookings I had with IndiGo. The amount of mental harassment I have suffered & the callousness which was directed at me leaves me utterly shocked.
Flight 1 - kolkata to mumbai on 16.9.22; on 15th afternoon I received an SMS just saying flight cancelled. No alternative options were given. I had to make separate arrangements at high costs.
Flight 2 - went ok enough from gauhati to Kolkata
Flight 3 - Doha to Kolkata via Hyderabad on 29.11.22. I found out through the app that my transit destination had been changed without a single communication to me
Flight 4 - Kolkata to Jaipur via delhi at 11-45 on 20.12.22. On reaching the airport I was told at the counter that the 2nd flight has been cancelled. Alternative arrangements were made via Mumbai by Indigo but I had to spend a sleepless night. Also & this bit is extremely unfortunate. The ground crew are liars of the highest order. I specifically inquired whether in Mumbai (transit destination) I would need to change terminals I was told no. Also. Since this booking was a corporate 1 the rescheduled booking by Indigo should have been a corporate 1 as well with meals. I was offered a mean on the 1st leg of the rescheduled journey but not the 2nd.
Once is happenstance, twice is coincidence, three times is enemy action.
Along with this the lack of basic services - like mailing the boarding mass when u do web check-in (even indigo employees privately say they don't receive the boarding passes), minimum comfort & food on international flights.
I am utterly fed up & have made up my mind never to travel IndiGo again. Any opinions regarding how to seek redressal by legal means would be very welcome.

Worst service ever experienced. Frauds.
Dont give them business. They dont understand customer service.

It was a horrible experience. It was the worst airline I have ever seen.
We had 2 flights via IndiGo to arrive in Thailand and 2 flights to return, and all flights were delayed.
Very small cabins, non-friendly staff, dirty seats, and the whole plane smelled of food.
The planes of this airline do not meet any requirements for comfort, this is not about being a low-coster, the planes were extremely uncomfortable and dirty.

I will do my best to avoid dealing with these airlines when traveling in the future.
This trip was a good experience to understand that it is better to pay more money but avoid such bad airlines.

https://www.tripadvisor.in/ShowUserReviews-g1-d*******-r*******-IndiGo-World.html#

I tried to book today online in your own app and even website three times but its always "transaction initiated". I mean seriously if you dont want to accept or if its hard for you to accept international cards please put it upfront in your website! I tried to book this airline despite a very bad and full of negative reviews because its only them who have a direct flight to Kolkata. Because of the difficulty of booking with them i booked with other airlines to a different city. If theres a zero rating then i will give zero.

I purchased two flights from IndiGo and both have been needed to be rebooked. This is NOT a reliable airlines. I will never book from them again.

In Delhi airport, I mentioned I carry my hand-bag but Indigo employee told me don't worry Indigo will take care, you'll receive it in Lucknow airport, but now my handbag was completely damaged.

In the airport, I saw the hand-bag front was damaged, so I complained to staff who were present in the airport Nitya Gupta and Abhishek.

After reaching home, I checked my handbag, the wheel was broken, another wheel was totally damaged and the handle was not working, it was stuck.

I wrote an email to '*******@goindigo.in' and '*******@goindigo.in', on September 09,2022 till now I don't receive any updates, even I mentioned clearly I want to repair my handbag.

Really it was completely waste of time, I recommend don't fly with Indigo.