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IndiGo Airlines

1.4

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IndiGo Airlines Reviews Summary

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This summary is generated by AI, based on text from customer reviews

service
17
value
15
shipping
8
returns
8
quality
12

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India
1 review
0 helpful votes
Follow Shubham K.
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I was travling by IndiGo 6E 2279, 23june, 19:45 indore to Delhi. My seat was 15D. I forgot my earbirds charging case. When i reached to airport, immediate i informt o staf. Staf took 1hour and informed me that there was nothing.
In actually he didnot call the anyone to search that and just was saying to me wait for 10 min.- again and again. After my too much request he deined that your charging case is not there. But he was not telling truth because i remmber i put in seat pocket.
Indigo team is not good, please donot travel with Indigo. If you forgot something in flight, you will not get it back.

Date of experience: July 4, 2022
Texas
1 review
0 helpful votes
Follow Sara A.
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Indigo does not welcome international travelers. The travelers are not informed of required documentation or not provided in the website prior to check in.
The check in coordinators are biased for trip organizers.
Waited for 2 and half hours before check in. Rushed check in at the last minute and was informed baggage might get out baggage only next day
Upsetting experience!
Will not fly or recommend indigo for anyone flying from USA or Canada.

Date of experience: May 28, 2022
Virginia
1 review
1 helpful vote
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Not satisfactory
April 24, 2022

I am not satisfied with the staff behaviour... They are not polite with less job knodledge... they just operating a bus.

Date of experience: April 24, 2022
California
1 review
0 helpful votes
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Worst airline
April 24, 2022

I want to say about indigo is they are the worst service provider in the indian aviation history...

Date of experience: April 24, 2022
California
1 review
0 helpful votes
Follow Suraj S.
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Indigo is one of the worst Airlines in India due to there careless staffs and crew members, they just care about there business instead of the passengers.

Date of experience: December 12, 2021
India
1 review
0 helpful votes
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Cheating with Customer
November 19, 2020

Very bad and worst Airlines and also Their Travel Agents they Always laying to customers nd also compny is make fun to customers very bad experience

Date of experience: November 19, 2020
India
4 reviews
0 helpful votes
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Terrible experience
June 11, 2020

BOM-LKO. Flew on Indigo thrice and all 3 flights were delayed. Paid extra to book seat of choice and meal. Check-in staff extremely rude and unfriendly. Cabin was not as clean as they rave about. Inflight cabin service without a smile. Only cold meals served. They also charge for wheelchairs with fares comparable to full service carriers. Not my choice and not recommended. Very pricey for a 'low cost airline'.

Date of experience: June 11, 2020
India
7 reviews
2 helpful votes
Follow Anjali H.
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I would recommend people not to fly with Indigo specially to an international destination. This is out of my worst experience that I've ever had on any of my international travel. The company cancelled the flight from KL to Chennai without even intimating us. When we reached the airport we were told that the flight is cancelled. Worst of all, they did not make any arrangement for me even when I requested them that I had to catch a flight to Denmark the very next day. The guy in KL airport was quite helpful, he tried to accomodate me and my family considering the situtaion. There were 5 no shows on another flight that was going to Bangalore, but the guy who had to authorise the change completely denied. I have never seen a prick like that in my life. He was not even ready to listen to me. In the end they didn't even give me accomodation for the wait period and I missed my flight to Copenhagen.

Date of experience: May 26, 2020
India
1 review
0 helpful votes
Follow Paridhi D.
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Had a horrible experience aboard Indigo airline while flying from Jaipur to Kolkata last week. I was on-board Indigo 6E-237 and half-an-hour before landing in Kolkata smoke started filling the cabin. This smoke was coming from AC vents and everyone aboard the flight was terrified as this drama unfolded mid-air ruling out any possibility to land any time soon. Everyone was afraid whether the flight would or wouldn't land. It almost felt as if we were sitting in the middle of a pyre of burning plastic and metal. That smoke was so horrible that babies started crying and passengers started murmuring and started throwing nervous glances at each other. Panic was written all over everyone's face. As the flight landed, I asked a flight attendant to help me get out of the flight but it seems that the crew on board froze. I beg to question the safety regulations followed by Indigo and its crew members. With each moment that passed, everyone grew more and more afraid as smoke completely engulfed the cabin. With little help or information coming from the crew, everyone expected the worse. I swear I will think twice before taking an Indigo flight and will also urge everyone to reconsider Indigo. While it can be written off as a stray incident, the reality is that their aircraft have encountered issues in the recent past.

Date of experience: January 3, 2019