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GoFundMe Reviews Summary
GoFundMe has a rating of 2.1 stars from 508 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with GoFundMe most frequently mention freedom convoy, canadian truckers and political pressure. GoFundMe ranks 2nd among Crowd Funding sites.
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We were planning as authors to participate and see the production of my book Magical Earth Secrets -"Majical Rainbow" at the Kanazawabunko Festival and join our friend for the 50th Anniversary of Asaba Art school. The support from friends and Go Fund me will help this dream be a reality. Thanks again
I have used GoFund for a few years for my missionary work and it has always been an easy process. As I was setting up my new campaign, I made a mistake and couldn't figure things out by myself (although I should have been able to) I contacted CH and they not only responded immediately but they helped right away. Lauren, the rep, was very helpful and actually had to fix my mistake twice because I felt impatient with myself! She answered all of questions and even followed up after everything was done. Customers really do matter to GoFund and nowadays that is a rarity! Thank you so much for showing simple kindness!
The Help Desk immediately responded to my issue... activating my Withdrawal process.
Several emails were exchanged and in 5 minutes my Withdrawal was activated.
Al
Answered my questions within 2 days and helped me get all the details ironed out on my campaign despite the unusual aspects of the fund. Polite and professional! Thanks
This team quickly responded to an error I made. I asked for a refund; that it was urgent and within minutes I got a response and more importantly the resolution I needed. I now know that "GoFundMe" has a legitimate team who is reachable 24/7 and will help if any issues arise. I highly recommend dealing with them It was a pleasure.
When I needed help, I got it. Prompt and they did the work for me. Great to work with and on top of everything
I cant believe how quickly my request was attended to and resolved of a issue i had with a post i had made. Thank you for such a warm and respectful response and resolution. Top notch customer service
They are swiftly responsive, courteous and helpful, and are knowledgeable about their site. I have been very impressed.
The response time to my question was quick. The explanation as to 'how' to resolve my question was clear and easy to follow.
I made a donation, and then wrote a comment. It didn't show up, because I probably should have refreshed my page! I then wrote a second comment, saying basically the same thing, but with different words. When I looked at the go fund me the next day, I saw both my comments, and immediately wanted to get rid of one. I contacted customer support through a message, and let them know what happened, and submitted it. I expected to have to wait, but in less than an hour, maybe even 30 minutes, I received an email, notifying me that my comment had been removed! I was very impressed at how quickly the problem was taken care of, without me even having to go into a further explanation. I was very happy, and impressed with the service.
I've managed or benefited from three campaigns now on GFM and I can say with 100% confidence, that I am satisfied with their service. I was involved in a horrible moped accident a month ago and shattered my pelvis. My friend created a gofundme campaign and we have raised almost $6000 dollars so far which will help immensely with loss of wages and medical expenses during my recovery.
My attempts to raise the funds needed for a vision enhancing device, has floundered to a crawl. I know this is my first request, to reach my goal of $3,000; has fallen so short from my goals.
I understand how financially most friends and family are, and I do not show dissapointment, that my goals have not been met. All I can say, is thank you, and appreciate your help. May hope and generosity, fill others to help my cause.
Thank you everyone!
Raul M
I had a question about how to set up withdrawal from the campaign and it was answered promptly. Resolution was very efficient.
My campaign didn't do what I expected, but GoFundMe gave exceptional customer service. I emailed them with questions, and got a response in record time. They are also courteous and efficient.
I plan to try my campaign again in the future.
Fast service and helped fix my issues in no time to get my crowd funding back up and going! They kept me updated the whole time even when there was no change. Overall it all worked out and they all are super friendly.
Couldn't find the go fund me page for my brother, sent my distressed message to cs and got a rapid return asking for more information, less than 24hrs, and over the weekend I was on his page. Thanks for the great service.
Every set-up question I had was answered by email quickly, clearly, and kindly, which is good because I get easily discouraged when I have to wait a long time for marginal customer support. I had several questions and edits to make in the beginning of my campaign, and the process ended up being painless and surprisingly pleasant!
I was extremely pleased with the prompt response and the courtesy of the Customer Service Department.
Excellent customer care from help centre when needed, very helpful and very quick at responding, my help was amazing and could not be better
I have had a wonderful response with this organization. I would definitely reach out to them in the future.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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