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GoFundMe

2.1

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GoFundMe Reviews Summary

GoFundMe has a rating of 2.1 stars from 508 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with GoFundMe most frequently mention freedom convoy, canadian truckers and political pressure. GoFundMe ranks 2nd among Crowd Funding sites.

service
119
value
109
shipping
75
returns
89
quality
103

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South Carolina
2 reviews
0 helpful votes
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Went beyond to help
September 12, 2018

Caleb went out of his way to resolve my issue. He was kind and very helpful until the issue was resolved.

Date of experience: September 11, 2018
GoFundMe I. — GoFundMe Rep
over a year old

Happy to hear we resolved that issue, Barbara. We appreciate your kindness and cooperation!

Oklahoma
2 reviews
0 helpful votes
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Excellent responsiveness!
September 12, 2018

I had trouble receiving funds because my email had been used for a prior go fund me account. When I figured it out I contacted the help people and received a quick and friendly response! My issue was solved quickly! Thanks!

Date of experience: September 11, 2018
GoFundMe I. — GoFundMe Rep
over a year old

Good to hear we resolved this quickly for you, Gary! We do our best to prioritize kindness and efficiency.

California
1 review
0 helpful votes
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Fast and curtious response
September 12, 2018

I closed my accountant because I reached my goal but then wanted to send out an event update to those who donated. Within 5 minutes of asking how to reaccess my account for this purpose I had received a webkink with re-authorization.

Date of experience: September 11, 2018
GoFundMe I. — GoFundMe Rep
over a year old

Glad to hear that we could address your concern quickly and kindly, Jeffrey. We’ll always be here if you need anything else!

Philippines
1 review
0 helpful votes
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I had a small problem with setting up my campaign, just a matter of US dollars or Australian dollars preventing me continuing and the problem was solved immediately. The Gofundme staff are very fun and very helpful no matter how often you contact them.

Date of experience: September 11, 2018
GoFundMe I. — GoFundMe Rep
over a year old

We’re happy we could take care of this for you right away, James. We’ll always be happy to help if you need anything else at all!

Canada
1 review
0 helpful votes
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Awesome organization!
September 12, 2018

I made a GoFundMe page to help with the expenses for my new kitty Iris who had a bad trauma to her eye and needed a lot of medical treatment. Along with other donations from friends and family, GoFundMe made a $500 donation! A lovely GoFundMe team member nominated my campaign to receive a donation from GoFundMe as part of their Give Back program. Something I never knew hey done until I made this page. I was very shocked and oh so ever grateful for this generous donation, it has helped me out a lot and means the world to me!
Also along the way I had a few questions so I fired off emails to the GoFundMe team and got very quick and helpful responses! Would definitely recommend this organization for anyone needing to raise money!
P. s Iris has since got her Enucleation surgery and is doing great! Iris sends kitten kisses

Date of experience: September 11, 2018
GoFundMe I. — GoFundMe Rep
over a year old

It’s so great to hear that Iris is doing well! We’re very happy that you had a helpful experience, Ocean. If you need anything else, we’ll only be an email away!

Canada
1 review
0 helpful votes
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Service
September 12, 2018

I created an account to help my brother when he found out he had cancer. Unfortunately, when I tried to withdraw the money that was in the account. I couldn't submit the documents for my I. D because it wouldn't allow me to upload them.So I decided to close the account and told the donors that the Go Fund Me page would be returning their money because I closed the account. Originally when I had reached out for support I was given a lot of support but it didn't help me. I just want the donors' money to be reimbursed to them. Thank you.

Date of experience: September 11, 2018
GoFundMe I. — GoFundMe Rep
over a year old

We’re very sorry to hear about the reasons that bring you to GoFundMe, Kawalie. If you are still experiencing trouble with withdrawals or refunds, you can reach us anytime here: http://www.gofundme.com/contact

Florida
1 review
0 helpful votes
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Great Customer Service
September 12, 2018

I started a fund for a friend that quickly grew into a large dollar amount. The GoFundMe Community Management Team contacted me on the validity of the fund and concerns about who the beneficiaries of the account were and then they froze the withdrawal of funds on the account. I saw this as protecting the donors and verifying that I was not trying to scam people. This actually impressed me very much that they are monitoring the funds this close to protect good people from scammers. The person I was dealing with was super helpful and understanding of why the beneficiaries had not been set up yet. They had just found out about their son's illness and were dealing with that and I did not want them to have to try to think about this. On another occasion I contacted Customer Service and they were just as helpful. I have never dealt with GoFundMe before this and so far I have been very impressed.

Date of experience: September 11, 2018
GoFundMe I. — GoFundMe Rep
over a year old

It’s so good to hear that this experience was pleasant for you, T. K. We do our absolute best to ensure that GoFundMe is a compassionate and safe place for all.

Pennsylvania
1 review
0 helpful votes
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Great customer service
September 12, 2018

I recently opened a campaign for someone based on a discussion my from local radio station aired. I made the first donation to get things going. I informed the radio station that the GoFundMe campaign is available should the listening audience care to help. I was informed that the matter had been resolved already and the money was not needed. When I contacted GoFundMe support to ask that all money donation get returned without penalty or fees, they quickly responded and did what I had asked. I appreciate the care provided.

Date of experience: September 11, 2018
GoFundMe I. — GoFundMe Rep
over a year old

We're glad we could help fix this quickly and easily for you, David. If you’d ever like to start another campaign in the future, we’d love to have you!

California
1 review
0 helpful votes
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Making a Difference
September 12, 2018

I recently used GoFundMe to reach out to people when my brother was about to lose his house. He was suffering with chronic Lyme Disease and hadn't been able to raise the money to pay back taxes. In a very short time people began to donate and we were able to raise enough money to save his house from a sheriff's sale. The funds were available within 2 business days. I am full of gratitude not only to the folks who donated, but to the GoFundMe organization which makes it so easy, through their website, to create and share a campaign for a cause. The results are miraculous!

Date of experience: September 11, 2018
GoFundMe I. — GoFundMe Rep
over a year old

Times like this can be challenging, so we’re so happy you were able to find success with this campaign, Lori! It’s so special that your brother has someone like you. We’ll be here for you if you need anything in the future!

Texas
1 review
0 helpful votes
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When I needed the answers to some questions while setting up our account the GoFundMe team answered me promptly and were available for follow up questions. Thanks!

Date of experience: September 11, 2018
GoFundMe I. — GoFundMe Rep
over a year old

We’re glad you were able to set up your account, Kim! If you have any questions in the future, we’ll be here for you.

Amanda B.
Texas
1 review
0 helpful votes
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I reached out to re open my gofundme because everyone wanted me to because I didnt reach my goal. They opened it up promptly.

Date of experience: September 11, 2018
GoFundMe I. — GoFundMe Rep
over a year old

Happy to hear that you were able to start your GoFundMe up again with ease, Amanda. Sounds like you have some pretty great support!

Namibia
1 review
0 helpful votes
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GoFundMe listened!
September 11, 2018

When I have problems with websites or apps, (such as WhatsApp), the help I have received has been minimal to nill. The GoFundMe team responded and fixed my problems within two days! They are awesome.

Date of experience: September 11, 2018
GoFundMe I. — GoFundMe Rep
over a year old

Glad to hear we could resolve this quickly, Grace! We're always here if you need anything else.

Oman
1 review
0 helpful votes
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Very prompt and helpful
September 11, 2018

I reached out to the support team for an unusual request with my campaign and received a prompt reply.
Although it took a couple of attempts for the fix, it was all done efficiently and with a virtual 'smile'. I felt like I was interacting with a person that listened and acted quickly to help me.
I have run several campaigns now on Go Fund Me and would always recommend as you get the help you need.

Date of experience: September 10, 2018
Pennsylvania
1 review
0 helpful votes
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GFM
September 11, 2018

GoFundMe's Customer Service is extremely helpful. They've solved all of my problems fast. They're friendly in all of their responses too.

Date of experience: September 10, 2018
Guatemala
1 review
0 helpful votes
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We have been very happy with the help provided by GoFundMe. At first, we have had some problems to withdraw the money we had raised. After we messaged them, they responded very quickly and guided us through the procedure to make sure we could withdraw the money as soon as possible.

Date of experience: September 10, 2018
Illinois
1 review
2 helpful votes
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Go Fund Me customer service was more than helpful and provided thorough attention to my needs as a customer. When I had technical trouble their support team was polite and diligent in their pursuit of a final resolution. I couldn't be happier if I tried!

Date of experience: September 10, 2018
Georgia
1 review
0 helpful votes
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Conversation with CSR
September 10, 2018

I contacted gofundme to try and get my message spread further and i was told they would send it to whoever is in charge of that department to see if they would help. I'm hoping they do.

Date of experience: September 10, 2018
Canada
1 review
0 helpful votes
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GoFundMe has been with us all the steps of the way monitoring progress. Questions are attended to right away.

Date of experience: September 10, 2018
Pennsylvania
1 review
0 helpful votes
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I had a question regarding a payment that I posted and the customer service team went over and above what they needed to do! At least 3 individuals helped and/or followed up with my request. Thank you!

Date of experience: September 10, 2018
South Carolina
1 review
0 helpful votes
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Problem solved quickly
September 10, 2018

Prompt response and problem was solved with 10 minutes of my telling gofundme help desk. The problem was with me when i entered zip code. Setting up the account.

Date of experience: September 10, 2018