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GoFundMe Reviews Summary
GoFundMe has a rating of 2.1 stars from 508 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with GoFundMe most frequently mention freedom convoy, canadian truckers and political pressure. GoFundMe ranks 1st among Crowd Funding sites.
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I've donated many times to Go Fund Me. Thank you for your quick responses to any of my questions in setting up a fund for my best friend.
While attempting to make a donation for the Cow Palace on behalf of the Santa Cruz Valley Car Nuts I contacted the GoFundMe customer help. The response from the agent Malia was outstanding, prompt, professional, knowledgeable and even "sounded" friendly and concerned in the email.
This is my first experience with Go Fund Me and will not be my last. The ease of the site from set up, to use, to withdrawal has been extremely easy. I will definitely use this system again!
I was having a little trouble getting the funds from my go fund me account. After seeking help I received great customer service and a resolution to my problem.
I was a bit hesitant at first but when I seen all the reviews and how it actually helped people in times of need and struggles. I had to take my chances. When it comes to education it can be costly and having to pay fees for two high school teens at the same time was a burden to come up with the money. I didn't raise the full goal but was able to pay for them to at least get their laptops and pay a few of the other fees. With gofundme I was able to get the help without having to be embarrassed or ask for loans from people. I recommend this to those with real struggles.
I have had the pleasure of donating several times and I admire the people who are so generous in helping our less fortunate brothers and sisters. We live in a world where there is so much hatred and conniving! It's refreshing to see that there are people who care about others.
I started a GFM account to help a Tibetan medical student. Needed to raise a final $300.00 to pay for his last school year. A few people donated immediately but a personal friend donated the whole amount without going through GFM. I contacted GFM to ask them to refund the money to the donors and to close the account. They contacted me immediately and started the process right away with no fuss, no bother.
The person handling my request was extremely helpful and polite. Thank you GFM!
I've never experienced such quick and friendly customer care. I was worried about a error made on a donation and was amazed at getting a response back so quickly. The issue was understood and fixed in less than half an hour. It's been a long time since I've experienced service like that. I was taken back. Thank you so much for the care and dedication from your employee Christina S.
The it was so full of compassion and enthusiasm and encouragement for what my dreams and goals were and the problems I were having she corrected promptly I can't thank her enough I was having a horrible day and she made my day so much better she was an amazing human being to speak to and I hope one day I get to speak to her again thank you very much for your kindness and understanding and your helpfulness
I started a Go Fund Me campaign for some friends who lost their entire business and livelyhood to arson. Not understanding the difference it made as to which currency the campaign was "filed" under, I ended up having to start a new campaign with a different currency in order for my friends to collect. I had an entire team at Go Fund Me assisting me throughout the transition from one campaign to another, literally around the clock! I have never come across this level of customer service. It truly was/is exemplary and many businesses could learn a lot from the Go Fund Me teams!
Just wanted to share this amazing experience with the Customer Service team, and especially a lady name Ruki, who replied to my email in such a short period of time, and took the action to accommodate my request and completed it with 100% satisfaction. What a great customer service and support! Thank you GoFundMe Customer Happiness Team!
I was having trouble navigating the website because I have never used it before. I had major heart surgery and was using it to help pay bills, physical therapy, etc. the representative was extremely helpful and then I was contacted by his/her boss to follow up and make sure I got all my questions answered. Thank you go fund me
I really appreciate the assistance that the staff of GoFundMe are giving me. They are so helpful and will always there to assist you in whatever problems you encountered. It's not only a good job, but I should say, they're doing an excellent job.
With so many questions and trying to figure everything out, I ended up having to send an email to get information on why things were not working properly. Within 24 hours or less i had a response with detailed directions and explanation of how things worked. I was so Grateful that this was just as important to them as it was to me. Thank you again Jorge.
Prompt responses to any queries by professional people who come across as compassionate and caring. Nothing seems to be too much trouble. Very happy all round.
Our group needed to raise funds for a one-time reunion. The site was easy to use. The costs were very reasonable and the one special request that I made was handled in a timely fashion and in a professional manner. Thank you!
So I set up my first GoFundMe ever, and it has been successful. Nearing $8000 in just a few days. However, one participant uploaded a photo that was confusing to many others. The wife in the family I was trying to raise support for asked that I remove that photo. I could not figure out how to go in and remove it. It was grouped with others in one posting.
So I figured out how to contact GoFundMe tech rep and via email I was able to screen capture the posting and get the needed info to the Tech Rep. The removed that posting with the photo for me (had to remove the entire posting and figured that would be the case). It stopped the confusion.
The entire family and I were happy and your folks were quick, efficient and pleasant. Thank you very much. R/ Jim Oas 9/12/2018 Poulsbo, Washington
I needed at various times support to add a donation offline, to deactivate a campaign, to add a photograph, add a bank account and such. I consulted with several staff members. I always received immediate response, willingness to help and kindness. Very pleased with my experience.
Glad to hear that you were pleased with your experience, Vanessa. Here at GoFundMe, we do everything we can to resolve any issue you may have!
My experience with Go Fund Me has been absolutely FIVE STAR. What that means for me is the presence of SUPPORT. Not two or three days later but close to immediately. Some of us are a little tech challenged, but no worries, there is a kind, well trained person available for you. Kudos to the marketing team that figured out positive key words like, Happiness, kind closures (not just sincerely) and Team. Thank you for making Go Fund Me a possibility for so many with overwhelming needs beyond their control.
So happy to hear that you had such a positive experience, Connie! Technology can be so challenging sometimes. Luckily, we’ll always be available to lend a hand!
I recently requested help regarding a campaign that was set up for me on GoFundMe. Theresa responded to my email immediately and resolved the problem in no time. I appreciate it so much!
Glad that Theresa was able to help you with this, Jeri. Thanks for your kindness, we’ll always be there for you if you need anything else!
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- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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We’re so glad to hear that this experience was helpful for you, James. It’s great to know that you’ve been able to receive such helpful support for your campaign! We’ll be available for you 24/7 if you have any other concerns at all.