Goedeker'sReviews 301

Don't expect any help from customer service. I received this range hood damaged. It is obvious from this picture that it has been damaged for quite some time. The rivet holes are dirty and rusted. This didn't happen during shipping to me. They are refusing to replace this item! They are hiding behind a policy that since I was unable to leave work to accept this item at my home and had it shipped to another site they are not responsible. This item was obviously damaged long before it was shipped to me and I am having to carry the burden of this damage. I have bought three other appliances online for this remodel and none of the other companies would have ever denied this as damaged. I would never use this company again, and I hope that you don't risk it.

BUYER BEWARE - You will waste your time and energy dealing with these people. Go to a local retailer or another online channel, because they will likely deliver a broken product and waste your time trying to get your money back or parts to fix it yourself.

Their website clearly states the following for returns or exchanges: "Customers are responsible for covering all shipping costs unless the product is deemed damaged and noted at the time of delivery." THIS IS A LIE. They refuse to return the products.

I purchased a TV Cabinet in 2018 from Goedeker's online and it was delivered with 95% of the piece broken or crooked. There were cracks on every piece of wood except for one small shelf. The doors won't shut and the entire thing sits crooked to this day (December 2019). I reached out to them and they asked me to document everything by writing a nauseating amount of detail and taking a lot of pictures. They offered to replace the parts, so I sent them a list of the parts that I needed. After continued back and forth, they asked for more pictures and information, so I told them that I would handle this through the Better Business Bureau as I would prefer to return the product, instead of dismantling and throwing away all of the broken pieces. They replied to the BBB that they offered to send the parts, but they never actually sent the parts. Now the case is closed by BBB.org, and I emailed them to send the parts and they refused, so I'm stuck with an unuseable $282 cabinet that I need to dismantle and throw away. STAY AWAY.

We ordered a dishwasher from Goedeker. On the order page of the website there are two additional charges to the cost of the appliance which are spelled out: an Add Installation charge ($199.99) and a Haul Away Old Appliance charge ($29.99). NOTHING else relating to the dishwasher's installation... We paid for both.
When we called to discuss the installation date, we were told by their Customer Services representative that they will NOT DISCONNECT and pull out the old dishwasher and that we have to get a plumber to do so. The plumbers we called charge $250 to come and do that! Total cost of installation: $250 + $200 + $30!
When we called to protest that NOTHING was mentioned to the effect that the installation did NOT cover the disconnection and pull out of the old dishwasher, we were told we should have clicked on and looked in a drop down at the bottom of the page with a very long text in small letters - and which they KNOW full well nobody will focus on!
They refused to cancel the order. We had found a store selling the dishwasher at about the same price and doing the entire disconnection - installation - removal for $200. Now we have to buy Goedeker's dishwasher and pay $350 to a plumber who will do the same - losing $150! They do not NOT disclose the full truth - that they will NOt disconnect your old dishwasher - at the same place and in the same type as the installation charges. They probably count on the fact that most people give up when faced by the additional expense to avoid further loss of time and effort... We spoke to two service reps, one who was decent and one who was absolutely unsympathetic, ironic, and with an attitude. Last time you see our money, Goedeker!

Ordered an LG washer and Dryer. The delivery date kept changing and being pushed out. Finally I received a notice that the product ws no longer available and I needed to contact the store and make a different choice. I spent lots of time on the phone with the salesperson over many days getting this ordered and the deal worked out only to have it all fall apart weeks later. After finally reaching someone to discuss this with which was not easy, I was offered different products which cost MUCH more money with no offer to help with the cost or work on some options and they really didn't seem to care. Last email from them, Greg said he would call me on Thursday to work it out. Thursday passed, now Friday has passed and I have had it. I will be calling the owner tomorrow, Saturday. I do NOT like the feel of this at all. As a businessman close to retirement, I have developed a pretty good read on companies, this one so far scares me

We called on 8/19 before placing a large appliance order and were told that we would ha e them in a couple weeks. Our credit card was charged immediately. We kept gettng different information and delays about when we would get the order. Customer service never follows up like they say they will. We kept being told our order was in Transit. Now the delivery company calls every 2 hours with dumb questions like of our front step is 17" and how wide our door is. It is Sept 20 and still no delivery. Bottom line, spend a little more money and shop somewhere else where you'll get good service.

I bought this and may other appliances on April 27th. I have been getting email after email about my appliances, and the delays... I would relate this to a flight that at first is a 10 min delay but then turns into a 12 hour delay.
I'm not sure when I will get my appliances, and every time I call Goedeckers, they say my appliance should ship soon, minus two appliances that are delayed (which have been delayed even more)... but still on May 19th, there is NO indication that my items will ship even though Goedecker's email says they were expected to ship on May 13th.
I would seriously reconsider shopping with Goedeckers, as they really don't seem to care about the family who is left without a kitchen and no clear indication when we will receive our appliances... Shop local, they probably will care a lot more!

If you want real reviews on Goedeker's look on yelp about them. Lots of these consumer sites or unknown review sites, they have a paid marketer who they use to pay for those reviews. Buyers beware.

I bought a drawer from them. Came completely damaged and they refused to refund and replace. It went straight to the garbage and I lost $500 as a result. They need to be reported to the attorney general. Scam of a company and the owners should be ashamed of themselves.

Beware of availability issues! They will take your money and then send you endless back order notices on appliances they said were available when you placed the order. Ordered refrigerator and double oven on March 12th and today, April 26th finally had to cancel the order because they back ordered again until mid-May with no guarantee that they wouldn't back order further. No offer to make it right. Absolute waste of time!
Will never buy anything from them again.

I placed my online order on March 25,2019. It is now April 15,2019 and my appliances are still not delivered, no one can tell me where they are, or when they will be delivered. I have called this company multiple times per week over the last two weeks. I never get the same person twice, the employees take their sweet time to get back to me, and sometimes they never call or email me back at all. I wish I had just ordered direct from the manufacturer, they would have been guaranteed delivery by the end of the week (in other words, less than 5 days to be delivered). I tried to cancel my Goedeker's order twice but they wanted to charge me over $700 for return shipping for just one of the five items I ordered. If the items were already shipped the same week I purchased them, then where are they?

Ordered an Ashley signature cabinet. It took about a month to deliver. Came broken. Got a replacement i came pretty fast, guess what? Broken again. It comes disassembled so in order to see the damage we need to unpack it, photograph in 1000 different ways so they can see the damage, mark on their parts list which parts are damaged, turned out that on their list there is no parts that got damaged, even though it's the major part of this cabinet, the top, bottom and the sides, conveniently missed from the parts list. And the customer service is horrible. She offered me $50 discount to keep it or pack it again back in the box and they will pick it up. Well, unpacking takes an hour cause it's all in separate pieces. Packing back in the box takes at least an hour, cause even piece needs to be packed separately. Taking pictures of the damage and emailing back and forth takes half the day at least and they are offering me measly 50$ discount. Customer service in this country is going to hell, as far as I am concerned. There are so many bad reviews online. CEO Steve Goedeker should be ashamed of the customer service and the quality we are getting from his store. Waste of money, waste of time!

When I called to discuss my order, the sales rep sounded sincere. He assured me I would have my order within 2 weeks. After multiple lies - at least 3 - I called the sales manager. Oh my gosh - he was absolutely the most arrogant, rude and haughty person I've ever dealt with when I had a problem with an online order. No one else even comes close to his horrible attitude. After many calls and emails, 4 weeks and 1 day later, I finally received my order.