GoDaddyReviews 517

There is no option in Godaddy's website to file a complaint which is the usual thing companies do to encourange communication and feedback between the company and their clients.

I have been using Godaddy for years and I feel totally cheated. Since users can't write nor chat to obtain support and users can just call, I have been 'helped' by call agents. Those have given me wrong advise I see now that I have been paying as if I were a company with 25-30 websites when I just am a normal simple home user with one website.
I don't have much money but now I am stuck with paying 50 euros per month for services I have never and will never use. I have been totally cheated by Godaddy. I have never felt this way with anohter company. I have lost at last 2000 euros, but it feels worse. I feel I have ben cheated 2000 euros.

It seems the call agents work on commission and they have just sold me anything that was good for them and not for me. I insist, it's very hard for me to pay that money and I am not even using it. I am leaving Godaddy as soon as possible.

I want to ask a refund for having been mislead with information about hosting services I never needed.

It's very horrible that Godaddy behaves this way.

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I've been a Godaddy customer for over a decade. Recently, the company has been changing fast and adopting certain predatory behaviors. On November the 4th, 2019, I received a notice that my domain expired on October the 31st because of an "invalid or expired credit card". That was a surprise since all my other domains were being auto-renewed regularly. Also, I received no notice about any attempt to charge said invalid payment method. I checked my account and indeed, the Capital One card that was subject to leak by the company and exposed me to fraud and theft was there. However, there were three other payment methods (debit and credit cards), all valid. There is a reason a customer provides several payment methods when the company allows (and encourages) this: when something happens to one, the company charges the next. That's not what Godaddy did: they cancelled my domain but they offered to retrieve it from the "parked nameservers" for a $80 fee. In my understanding, this is extorsion. Apparently, they agree with me (that this is an illegal practice) since I called them the following day, I was very clear that they would be reported in case they refused to fix the situation and indeed they fixed it immediately. On November 10,2019, again I received an email from Godaddy about an expired product due to "invalid or expired payment method". Now they have no reason to claim that since I deleted all the other cards, leaving only my one very valid debit card on file. This is another attempt from Godaddy to inflict small damages, with small irregularities that their customer service agents are completely unsuccessful in fixing. The last one dropped the line (accidentally?) and the next one came asking for the same information. Keeping me all that time online creates a debt from Godaddy to me. I will bill them for that because there are too many red flags that this was a malicious action. Maybe it is, maybe it isn't. Let Godaddy choose which it is: if they pay, showing willingness to meet their damaged customers half-way, then they look good. Otherwise, they strengthen my hypothesis.

Been using GoDaddy for 15 years, have 5 accounts in various ltd company names, with over 200 domains registered. Plus, rather embarrassingly I've even recommended GoDaddy to friends over the years.

Here is my story.

At GoDaddy, my Domains have always renewed at around £10-£15 per year. Always been the case since 2004. Suddenly, from April 2019 they've been charging me £45.70 to renew! No warning just took the money, GoDaddy absolutely cannot be trusted and am now in the process of moving 200 domains to their competitors.

It's disgusting business practice and I wasted a lot of my time (6 phone calls) trying to figure out how they are getting away with scamming people well over double the renewal cost. The "service" they added was "Ultimate Domain Protection and Security" (£26.38), i did NOT consent to useless service. They said down the phone they sent me an email to add this service. REALLY? There was no such email. If they did it doesn't matter as it obviously wasn't clear enough, i have 200 domains, don't think I would have missed it

So to make this clear, they opted me in to a service I didn't want. A service which would have added over £5000 per year in charges! It makes my blood boil, and I'm so angry writing this. Luckily, I noticed this scam fairly early when looking at my bank statements, so I lost out on around £200. I guess I got of lightly considering. Of course, they are refusing to refund me any charges more than 28 days old. It doesn't matter to them that I DIDN'T PURCHASE THIS PRODUCT IN THE FIRST PLACE! Would a legit business just charge the customer for the service they didn't order?

My case is NOT unique, like I said I have 5 GoDaddy accounts, same thing happened to all of them since April 2019.

This is a money-making scheme for GoDaddy, very likely created to cover their losses since their domain privacy service become void with GDPR.

GoDaddy are treading a very fine line, no in fact they've crossed the line. I have no doubt what they are doing here is completely illegal, and sooner or later it will catch up to them. I wish them every failure moving forward. My advice do not use GoDaddy for any reason.

They sound inexpensive at first. They are not! They are ridiculously expensive. Just wait for an auto-renewal, they will sneak in a nice price hike "after your promotion ended".

Terrible business model!

They charged me an "auto-renewal", and since I wasn't expecting it, I didn't check my business credit card account. I found out when I got the late fee notification by mail from the credit card company.

At times like this, that amazon AWS charges cents for hosting... this guys at GoDaddy auto-charged me over $600 dollars for "shared hosting" (your site in the same server along with hundred others competing for resources)

Called customer service. They just made me laugh:
- they couldn't refund me because 30 days had passed. Of course! I didn't know they had charged me.
- the rep: named Landon (didn't want to provide last name) literally said: since you already (forcibly) paid for it, you might as well use it.

Just save yourself some headache. Stay away from this clown business.