GoDaddyReviews 517

First I have been with GoDaddy for 4 years. First year was discounted so the 2nd year my price increased 38%. The third year it increased 25% and the 4th year it increased another 25% and why it went up those two years I don't know. I checked before I renewed the 4th year and a support person said it was the same as the the third year. HA. This would have been my 5th year but they have changed the plans so if you want SSL and SEO then you have to change to a whole new plan or pay extra (alot) to get those features. Biggest problem is new plan templates are CRAP and nothing that will work for me plus all the extra work to make a new website. The new plan is the same price as I paid for this but I bet this years price is likely to go up again as it has every year in the past. Called support and all he said was it's like changing Iphones. Really I know nothing about Iphones and I was not calling about an Iphones and I don't care about Iphones. Anyway he said too bad change to a different, company if I don't like GoDaddy. I waited 20 minutes on support and that was the answer I got. So I would NOT recommend GoDaddy - too many prices changes, most support is terrible (I did get one gal one time that was helpful) and they change things so it causes the user more headaches and problems. I would suggest you skip GoDaddy and shop elsewhere.

Just like any small business can relate, paying accounts is virtually impossible if your clients havent paid there's. When I looked up what my options with GD I must say I was very surprised and almost relieved when I read Godaddy's pledge to small businesses which is "#OpenWeStand" However when I called it couldn't be further than the truth. My website is deleted and my account was blocked it was like pulling teeth to be given the kind of grace they speak of in there article https://au.godaddy.com/open-we-stand/what-godaddy-is-doing Basically I have been given 2 weeks to come up with $3,000 and they still wont tell me why my businesses website was deleted even though the expiry date they have on the account is the first i've seen. After being a customer for over 2 years and have even got a secondary account with another provider for this very reason, to say I was disgraced is an understatement. It's simply not consolable to be pledging #OpenWeStand, Ive been given more compassion from a new vendor than that of Go Daddy who by the way made a staggering $2.98 BILLION last year. It's it any wonder they are profiteering of the back of struggling hard working small business owners who they refuse to keep their word to. Im sure the ACCC will be very happy to take on my complaint tomorrow. How are we supposed to re open Melbourne when we are being robbed by offshore greed driven corporations like Go Daddy. Long story short - If your business is in Australia then shop local. Where did the human element go in business? So wrong on so many levels. And one more thing Go Daddy. You do need a dedicated inbox for complaints and by law you should be displaying one. With love from yet another underwhelmed customer that you do not deserve to profit from. GoDaddy, step up and respond to your customers!
Abby J from MiniBoo

Last guy I spoke there turned me off Go Daddy for life. I had a call scheduled for him and I had forgot to email him my phone number. So just before the call time, I saw his email asking me to email him my number. I did. Then he was late calling. So emailed him asking if he had received my email with phone number. Here is his exact reply to me.
YES I received it! I'm on a call that went over! Very rude and unprofessional. Then on the call they always like to try and make it as confusing as possible. To make us think we don't know anything. Near the end of the call I think he asked if I wanted to do the hosting package for my new company, I said I wanted to shop around and do more research. Again, this was his response to me saying that. I don't think you'll find anyone will to talk to you for 2 hours. (he meant from the call yesterday and today). Needless to say, that sealed the deal for a lifetime of NEVER using this company. By the way I look at my phone for the times of those 2 calls One was 42 mins the other 25 minutes, oh and isn't your job to talk to us? After doing my research I found an outstanding host company and I'm happy with my choice. Customer service doesn't disrespect me or talk down to me and are very easy to get a hold of and help right away. I can't prove it, but I highly suspect some sabotaging going on towards me as well. These guys had my company name, and took some urls that had my name in it. Plus other shady stuff. Don't use them. Do you research.

I have been a long time customer, who regularly buys. I don't believe I ever complained and I honestly believed that they had the best customer service I had ever seen.

However, in the past year before covid and at the beginning of covid, I had a few changes of heart, and with the pandemic, everything changed. I no longer have clients or the time to build the website, which I thought I would. Now there is about 2+ years left on something that I have never used and I can't get reimbursed the balance due to the policy that states that you have to buy something else if you want your money back (so you do not get your money back) or be within 30 days.

But what if I don't need something else? What if I just want the balance, or the balance minus a cancellation fee?!?! They say it's simply not possible. You need to be within certain parameters, but even then, you don't actually get reimbursed you get instore credit! It kidda changed things if it's 700$ or 25$ you are trying to get back.

So my first recommendation would be to go elsewhere.

If you still decide to go with them, pay monthly even if it's a bit more expensive. At least until you are certain that you will use the service and then renew annually.

From a customer that now understands that GoDaddy will be there to take your money, but never be there to support your real goals (even if they say they do).

I have used GoDaddy for years, and still do. It just seems too time consuming and difficult to switch over to something else. The prices are overpriced for what you get and the customer service is all dependent on who you get. Some people will help you with what you need, while others will tell you they don't have the expertise and that you need to upgrade your account to a plan that provides support to the specific issue you have such as SSL. Absurd, I'm already paying an arm and a leg. The interface is dated but I'm used to it and can navigate for the most part. My recommendation is if you are starting out look elsewhere. GoDaddy will get the job done but there are other options.

I spoke with Jay M who is supposed to be a website guide for Godaddy. His job was to take instructions from me and deliver them to the website design team. Boy, was he a failure! He couldn't even follow simple instructions that I explained on a revision form that Godaddy sent me. It's bad enough that I waited for a month after paying $1218. 00 for them to build it and this guy with his poor customer service led me astray. If you're not going to relay a customer's instructions properly to the design team, then don't bother working there! You did 80% opposite of what I asked for. What school did you graduate from Jay M? Were you high off some kind of substance when you relayed the message? I need to know because I don't like wasting time on people who can't be trusted. You're lucky that I'm not your boss because I would fire you for not doing your job properly! GET IT RIGHT JAY M. Lucky that I spoke with Dave who set me up with another appointment.

They are dishonest and fraud company, They will steal your valuable domains. I was discussing to renew my domain with their customer supports because they were forcing me to pay high cost for private registration for renewal of my domains. I didn't want private registration.
As they not solving my problem and time was passing so, i decided to pay their blackmailed money to renew my domain. But they renew it by their own money and start selling it.
I have all proof. I contacted customer support. He told Now they will sell my domain at high cost to other customers.
This is very big fraud company. If you want to lose your valuable asset, use this company. They make money by stealing domains.

I own a professional website through godaddy and after being with them for 6 months - their payment companies closed my account for no reason. I reached out to GoDaddy because I paid and trusted them with my business but after being on a call with them for an hour all I got was sorry we are unable to help you in this regard and that you should choose WordPress if you want your website accepting payment. Good Luck trying to escalate an issue with Customer Service members - I spoke to the supervisor name KRISSY and she refused to transfer my call to her manager and basically claimed that she has the highest authority there.

GoDaddy is a SCAM - DO NOT TRUST THEM WITH YOUR BUSINESS.

After 14 years with them, i've come to the conclusion some support people are just not competent. I prepaid to have my main domain moved to a stand alone to increase my sites speed and performance. Over a month passed and nothing, finally I guess they worked on it but did not do a very good job as some clients had to call and let me know I was down. Thousands of dollars and for what, who ever was finally working on my site was so unprofessional my site was not checked and stayed down until by accident my clients called letting me know. I'm in a good position on google and having my domain down really does damage, I also paid for SEO, now I'm thinking they will have to waste time and my money just to repair any damage done by my site being down. This is so incredibly poor service and support by this company, I'm considering looking for options, something i did not think I would have to do. I hate change and my philosophy has been if not broken don't touch it, but I feel after this and several previous issues maybe it's time to move on. I will certainly study and now I'm thinking all the folks i've referred over the years to godaddy i will have to let them know what happened.

Tried to get a very simple web site designed. They sent me a female that knew nothing. She could not answer the simplest question. She would interrupt and over talk me constantly. Very difficult to work with. I asked for someone else. She wrote me up and soon I had other females calling accusing me of abuse. "What abuse? Please tell me." They couldn't, they just believed the female that ran to the "hate women" card. Then, two more supervisors called. They did not ask me what happened. They did not listen to the recording. They just scolded me for something that didn't happen. How about, "Sir, I understand you had a problem with one of our employees. Would you tell me about it?"
Nope, they just delivered a blast about women's rights. I do not care if you are pink or black, female or some converted model. I will not pay thousands to put up with incompetence.

I am not familiar with computers, websites or WordPress. I purchased a domain through GoDaddy, hired a tech and had a website developed by a tech I found online. Long story short, I know nothing about website development. My error was that after the website was complete l, and $1200 spent on the website, the tech hijacked the website to namecheap and wanted an additional $500 to transfer it back. HE WAS TRYING TO GET ADDITIONAL MONEY AFTER I PAID HIM $1200. I found out the company that it was transferred to was namecheap. I got in touch with them they investigated the situation after I sent them proof of not only my ownership information, but asked them to call the phone number, my number which was still on the website. They called and I answered. The representative from namecheap was so helpful and told me that she would send me an email with instructions on how to get the domain and website back. Basically they asked GODADDY to send them a request and they would transfer it back. GODADDY REFUSED. They said they weren't going to get involved in a "civil matter" and told me to hire an attorney and sue the person in question. I found out that THEY ARE LOCATED IN BANGLADESH! I followed up with GODADDY and they JUST RE FORWARDED the initial email telling me to hire a lawyer. THIS IS AFTER NAMECHEAP VERIFIED MY INFORMATION AND SAID THAT THEY WOULD TRANSFER IT BACK. GODADDY REFUSED to help me! I am older and not familiar with the process of putting websites together. I trusted GoDaddy, but when it came time to TRULY help one of their customers, I WAS SHOCKED... BECAUSE THEY SAID NO. But I believe in Karma both in life and in business. I will not stop until my message reaches as many people as possible. STAY AWAY FROM GODADDY!

So, to update my last review from 3/31/2019, a lady by the name of Jenny asked on April 2nd that I reach out to her. I have sent 2 emails, and still haven't heard from her. I am now not able to get my accounting reports for taxes unless I pay them $60. Fortunately, Shopify is assisting businesses by offering 90 days for free so I am rebuilding my website. Customers have rallied around me and various business owners in Facebook groups have been supportive in offering help which I do not need at the time. But it just goes to show, the old saying "Real friends are the ones running in when everyone else is running out" can apply to businesses as well. You can read more about this unfortunate matter by following the link below. #OpenWeStand

https://www.godaddy.com/community/Websites-Marketing-Website/GoDaddy-s-Indifference-During-Pandemic/m-p/*******#M*******