Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of GoDaddy

GoDaddy

1.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate GoDaddy?
grey stargrey stargrey stargrey stargrey star

GoDaddy Reviews Summary

The company's reputation is significantly marred by a consistent pattern of negative customer experiences, particularly regarding its customer service. Many clients report long wait times, unhelpful support staff, and unresolved technical issues, leading to frustration and financial losses. Complaints about opaque policies and difficulties in obtaining refunds further exacerbate dissatisfaction. While a minority of users acknowledge the company's services, the overwhelming sentiment indicates a lack of reliability and professionalism. Overall, customers express a strong inclination to seek alternatives, reflecting a pressing need for the company to enhance its service quality and responsiveness.

This summary is generated by AI, based on text from customer reviews

service
246
value
240
shipping
102
returns
136
quality
225
This company does not typically respond to reviews

We monitor reviews for authenticity

India
1 review
0 helpful votes
Follow Masud R.
Unfollow Masud R.
Share Review
Report Review

Best way for grow easyly please dont trust any online work belive in your own soul play fre fire you are the best man of world

Date of experience: June 20, 2021
California
1 review
1 helpful vote
Follow Marc F.
Unfollow Marc F.
Share Review
Report Review

Go Daddy used to have good customer service. I down graded MS 365 email and they hung me out to dry. Hey Blue Host or NS or HostGater want my business? GD staff lied to me and told me they couldn't help, it wasn't their policy to assist. Hey GD, piss off.

Date of experience: May 28, 2021
AE
2 reviews
4 helpful votes
Follow Abdou A.
Unfollow Abdou A.
Share Review
Report Review

The worst ever company you can deal with, dont think or waste your time before money with such service provider, because they dont have aservice to provide

Date of experience: May 17, 2021
Greece
1 review
1 helpful vote
Follow CHRISTOS K.
Unfollow CHRISTOS K.
Share Review
Report Review

Update:
Finally today they called me and apologize for the miscommunication from their behalf, actually the caller today was awesome and very helpful and really followed up with my problem.

Original review:
Stay away!
I've purchased a com.cn domain from godaddy on 29 April
They asked for documents, I provided them, the message read "domain ready at 6 May"
Since then, whenever I logged in I get asked for the same documentation.
When I click to upload again I get an error message and prompt to contact support.
No ticket system!
You have to call them. They put you on hold to research the issue. Takes forever. Sent you an email. You respond and they never follow back. You have to call them again. I have already done this 3 times.
Really gives you the impression that these guys on customer support really don't care about you or your business.

Date of experience: May 12, 2021
Germany
1 review
3 helpful votes
Follow Jürgen B.
Unfollow Jürgen B.
Share Review
Report Review

All is said in the title. If you are willing to loose money, you came to the right place. Everything is heavely overpriced, the official reviews you find are either paid for or at least especially cared for. When you are mentioning you are willing to spend money they are all over you, if any problem occurs no one can be reached. It's about time someone sues this company.

Date of experience: May 10, 2021
India
5 reviews
1 helpful vote
Follow Ujjwal D.
Unfollow Ujjwal D.
Share Review
Report Review

Grow your business
April 28, 2021

Godaddy is the best site to grow your business.
So visit the godaddy.com and grow your business. Grow your business with digital technology

Date of experience: April 26, 2021
Canada
1 review
3 helpful votes
Follow Andrea S.
Unfollow Andrea S.
Share Review
Report Review

I use godaddy as host for my store website as well as domain and for over 2 years there's issues with server platforms, etc. Instead of head office listen to the thousands of customers complaining regarding same or similar issues, they choose to ignore, and service kept getting worse, while price increases, and more marketing campaigns, even though product services are not reliable. My business had suffered in more ways than one because of Godaddy technical issues.

Date of experience: April 10, 2021
GB
1 review
2 helpful votes
Follow Philomina N.
Unfollow Philomina N.
Share Review
Report Review

Website design
April 9, 2021

I will not recommend any one to buy Go daddy services as they are very cold with customer service reply. Sorry we can't help you. One the payment is made they would put all the data on a page as given and call it as designed website. Very poor creativity, poor staff and very poor designing website.

Date of experience: April 9, 2021
New Jersey
1 review
7 helpful votes
Follow Disgusted C.
Unfollow Disgusted C.
Share Review
Report Review

Malicious & Greedy
April 7, 2021

First, GoDaddy completed SEO work on my behalf. However, because they failed to gather all of the appropriate information and neglected to inform me of their strategy, their work was in error and nearly useless. When I complained, they stated that they would only help if I purchased additional services. This was clearly stated on numerous occasions. This is extortion.

Now, as I attempt to move my website to WordPress, they have completely taken down my site. On my accounts page, there are several different charges for different features. Now that my site has been completely removed, I am being told that what was described as just an editing tool is really the entire site itself. They refused to return my site for even a short period of time and also refused to refund the charges I just paid.

Their business practices are disgusting at best and maliciously misleading at worst. They have no interest in abiding by information initially provided and only care about the amount of additional dollars they can extract from small business owners.

Date of experience: April 6, 2021
India
1 review
0 helpful votes
Follow Aniket G.
Unfollow Aniket G.
Share Review
Report Review

GoDaddy is really a very poor service provider.

From last 3 days one of my website is down in some time slots.

My blog is not working and same response

" Ok Sir we will check and update you " and after some time they say yes our tech team is aware about this. ( Last 3 days with same issue)

I have more then 250 + blogs but they are not showing. When we ask them they said " we have check with technical team they said there is no data loss".

We share Archive Url, IP pointing and some sample url.

Every time one line Answer

" we have check with technical team they said there is no data loss".

When we ask them " Where is my blogs then "

GoDaddy team - I will check and update

After 15 to 20 min GoDaddy team reply

" Thank you for your cooperation. We have check with technical team they said there is no data loss".

Again same process and they always say the same.

My team wasted more then 15 hrs in discussion.

Date of experience: February 26, 2021
Tennessee
12 reviews
39 helpful votes
Follow anthony g.
Unfollow anthony g.
Share Review
Report Review

Very Bad Company
February 25, 2021

I have used this company extensively over the past few years but yesterday I received a very aggressive letter from their collection agency which is called Certegy Payment Solutions. I called GoDaddy and they confirmed that I do not owe them anything but when I called Certegy the Lady I spoke to was very aggressive and told me that I owe Certegy $168.03 which they, paid to GoDaddy for renewals on my account?! Obviously GoDaddy gave my confidential private information to this collection agency without my authorization so how secure is your data with GoDaddy? The when I call them the only solution offered by GoDaddy was to send an email to their legal dept and to their HQ? So, they can release your information to a third party providing the third party with false information about their customer, me and now Certegy are threatening to wreck my credit over a debt that according to me and, to GoDaddy I do not owe. So buyer beware, GoDaddy is dealing with some very shady entities that out of nowhere can get your private information and then threaten GoDaddy customers with debts that even GoDaddy admits, are not owed? Seems insane!

Date of experience: February 25, 2021
Georgia
10 reviews
31 helpful votes
Follow Bruce M.
Unfollow Bruce M.
Share Review
Report Review

Please read...
February 19, 2021

For anyone who is interested, pls hear me out - I switched from Go Daddy to Wix then back to GD again. I have learned an important lesson, and here it is. GD just wasn't getting me the rankings I wanted so I decided to switch and give Wix a try. I was with Wix for 2 years, and once the website really took off, I climbed to the first page of Google in no time, and was able to maintain an average position of between 6 and 14 at any given time, You have to work on your site alot to keep it fresh but I was happy and the calls just poured in. BUT, Wix went up on price to about $260 a year, so I tried switching back to GD which is about half that price. BUT, I screwed up. GD just does NOT have the platforms and options that Wix has in their editing section, and so far I cannot get my ranking above the 3rd page with an average position of 22-39. No matter how hard I try or how much work I put into this site I can't hit above the 2nd page. GD just does not have the "guts" that Wix does nor the options and features to get you where you wanna be, and it is alot harder to use too. So when my year runs out I will be switching back over to Wix because that extra $120 is well worth it in yearly sales (which means I have to create a whole new site from scratch, but I'm getting pretty good at it anyway). No offense to Go Daddy, but save yourself some trouble and use Wix. You will thank me for it

Date of experience: February 19, 2021
Colorado
46 reviews
131 helpful votes
Follow Cynthia K.
Unfollow Cynthia K.
Share Review
Report Review

I just renewed my domains. They have been set not to auto renew from the beginning. I get an email reminder. I have also paid for privacy from the beginning. I accidentally touched the auto renew on one domain which switched it on and then it wouldn't let me switch it back off. When I paid for both, it had switched them both to auto renew. It wouldn't let me switch them off and bounced off the screen before I could even click on it every time I tried.

I tried to get them on live chat on 2 different browsers, but it didn't work, even though it says 24/7, so I had to ring them and wait on hold. When the person finally answered and I told him what happened and asked him to switch the auto renew off, all he did was argue with me that the auto renew was always on because of the privacy, which has not been true for the entire time I have been with them. He told me he'd have to switch off the privacy and refund me for that, which doesn't make sense and which I don't want, and I finally said I wasn't going to argue with him and put the phone down.

I don't want to have my website after my hosting expires next year, and I don't want to have to remember the different dates when the renewals are and get charged and have to hassle with godaddy over it one way or another. That's just one more thing to worry about that I don't need.

Their recording told me that they couldn't wait to exceed my expectations, so I at least didn't expect an argument. My expectation was only that they would switch the auto renewal off and not argue with me about it. I don't think that's too much to ask.

Date of experience: February 7, 2021
Singapore
15 reviews
2 helpful votes
Follow castro r.
Unfollow castro r.
Share Review
Report Review

Reliable
February 3, 2021

Great customer service, innovative. Have you tried investing in cryptocurrency, stocks and forex... i implore you to check out BTCPROFITUK. COM for lucrative investment deals. They've got amazing weekly ROI and they are very prompt.

Date of experience: February 1, 2021
South Africa
1 review
0 helpful votes
Follow Philen N.
Unfollow Philen N.
Share Review
Report Review

The Economy Hosting Package is an UNsecured site. If you wish to install an SSL certificate, Go Daddy will ask you to pay more. And it's not cheap. If you choose to use Cloudflare, they will point to this as being the cause for the issues you face. Even though its not.
I have had Error524 on my site, making it regularly inaccessible for over six months. The Error clarly states that the issue is with the HOST, but they send you from to pillar to post with 'solutions', to tire you out, and dodge the bullet. The diagnoses from Support are not consistent.
They "guarantee 99.9%" uptime, but this is a lie. The uptime is terrible, and after over six months and countless hours online with their support team, I still have no resolution.

Don't expect a refund, because they won't give you a refund after 30 days.

My site has never even gone live, and it is the most basic of sites, with the most basic of content... which is regularly inaccessible.

I am certain their product could be better, but it would cost significantly more after buying all the add-ons and upgrades that their support team recommend though. So it is definitely NOT 'Economy".

My site is https://philennaidu.com
I am an author, musician, community developer, food guru, nutritionist, and healer.

Date of experience: January 18, 2021
Japan
1 review
3 helpful votes
Follow Fred S.
Unfollow Fred S.
Share Review
Report Review

Godaddy partially hosts a website for a dangerous N@z! Group that calls for violence against Black Americans. Please call Godaddy and demand that they take it down, and boycott them until they do.

The domain, hosted by GoDaddy, is as follows (viewer discretion is advised):

Ugly

N
I
G
G
E
R

Dot

Com

Registrar Information

Name: GoDaddy.com, LLC
IANA ID: 146
Abuse contact email: abuse(@)godaddy.com
Abuse contact phone: tel: four eight zero-six two four -2505

Date of experience: December 29, 2020
California
1 review
14 helpful votes
Follow Tim M.
Unfollow Tim M.
Share Review
Report Review

For $2,500 GoDaddy will design your company website and supposedly make changes periodically throughout the year. They basically took my current web site, which I was wanting to improve upon and they moved pictures around and made it look worse and more difficult to navigate. When I followed up asking for someone to deliver what I was promised, they basically said I was out of luck. They might be a decent hosting company, but don't pay them to do anything beyond that.

Date of experience: December 16, 2020
New Jersey
1 review
12 helpful votes
Follow Michael h.
Unfollow Michael h.
Share Review
Report Review

Crooks
December 12, 2020

They sent an e-mail to me stating that I would have three domains auto-renewing (fee about $45). They then sent an e-mail saying that my chard was charged $700 plus. I called to discuss and was told that they auto-renewed additional sites for multiple years. Two for 9 years. The refused to take any action whatsoever to correct this issue. They advised that they cannot refund on domain renewals. I suggested they credit me on hosting then because this was their error for not advising me first and I have been a loyal customer for over a decade. They refused. I am moving my properties from them. (Oh and just getting to support to be told that they don't care about their customers took over an hour). I am also going to make it a point to ask my clients who does their hosting and advise them of this experience.

Date of experience: December 12, 2020
Tennessee
2 reviews
0 helpful votes
Follow Sandra W.
Unfollow Sandra W.
Share Review
Report Review

Godaddy has auto charged me 323.64 for web site 3 year hosting thru 2024, that I am not even using. It auto renewed, and unfortunately I did not see this within the 30 day time period. I called to discuss and they claim this was manually renewed. It absolutely was not. So I am stuck with this payment. They refuse to issue even 1 -2 year refund. In this time of COVID and business profits down, shame on Godaddy. I am moving everything away from them. They also charge additional $79.00 for ssl certificate. This is outrageous. There are other hosting sites that include this with the hosting and their cost is cheaper than Godaddy. Godaddy does not care about its customers. It cares about pure profit. Supervisors have no authority to do anything. You are wasting time talking to them. Godaddy should do the right thing and refund at least 2 years worth of charges.

Date of experience: December 5, 2020
California
1 review
0 helpful votes
Follow Barry L.
Unfollow Barry L.
Share Review
Report Review

A kind of good service
November 26, 2020

Go daddy is a good service in terms of hosting. Most of the time u cannot find your desired domain. But overall i am satisfied with their services. 8/10.

Date of experience: November 25, 2020

From the business

GoDaddy is the world’s largest web services platform, and most outspoken champion, for everyday entrepreneurs around the globe. We’re on a mission to empower entrepreneurs everywhere by giving them all the help and tools they need to grow online.


godaddy.com
Founded in 1997
Scottsdale, AZ, United States
+100
See all photos