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Aptive has a rating of 2.8 stars from 272 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Aptive most frequently mention customer service, pest control and cancellation fee. Aptive ranks 4th among Home Care sites.
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Very easy and quick! They are timely, do a good job, and are in and out very quickly. I have only had great experiences with all of the techs I have interacted with.
Shante came out to spray the foundation and brush down the old bug nests. She introduced herself and loved on our puppy before getting to work. She was done quickly and did a great job, even taking special care not to disturb the finch nest in our entry way. Thank you for doing such great work today, Shante!
Jacob was so great! He let me know 15 minutes before coming, so I could put my dogs away. He went over my package once more and gave me a quick idea on what he was going to do today and when they would be back. I would 100% recommend Aptive to my friends and family just for the service so far. We are excited to start enjoying our backyard now!
First time using Aptive. Jacob was very informative and professional. He serviced our garage, kitchen, laundry, windows and yard with little interruption. Very satisfied with the service
Got here informed what the steps were going to be. When done he informed me how it was all done and taken care of.
Cleveland was very responsive and knowledgeable about our pests. Assisted with pest issues and provided quick tips on pest control. Great Job.
I've been an Aptive customer for a few years and have been very pleased. I always get text reminders when the next service is going to be and can easily change the day if needed. I always get a heads up text when the technician is on their way and one when they're done. Today was no exception. Thanks Jacob...A+ job as always!
They do a very good job very professional at what they do. They told me that I would care of my yard and house keeping bugs away. They have done a very good job for me. Thanks for your help Jerod
We did not see the pest control done for my back yard and no one notify us to do it now.we really feel very unsatisfied
My technicians are always very friendly, helpful and informative. Always willing to assist with any questions or issues.
Mr. Terrace is knowledgeable, courteous and understanding. He provide services in the inside and outside perimeter of my property. Made sure the gate was securely locked b4 leaving the residence. I am requesting Mr. Terrance for all future services moving forward. Great job. Thank you so much.
Impossible to reach. Don't show up when you schedule a service. Leave a residue which they report is safe, but I have found dead birds the day after their service (twice). Provide wrong numbers and emails on their invoices with no explanations. Even after 6 months of complaints. When you hunt down their number, you have to call multiple times before you reach anyone. Horrible cancellation fee. DO NOT RECOMMEND.
The technician explained everything that the service covers and walked me through on what he is planning to do. He also set the traps as needed and made sure they Don't interfere with the walkway.
Overall great job and would recommend them.
I was notified before my service technician showed up and then when he arrived. Quatarrious was very professional and friendly throughout the service. He kept me informed on the instructions what to expect from this service. I'm very satisfied.
Stacey was here today and she was so pleasant and we talked about how I believe that this is really working to stop our bug problem. Esp. Stink bugs!
Stacey was very professional and did a great job inside and outside! She was a pleasure to meet!
On time, and kept me informed of the arrival! Thank you for always being consistent. I have been an Aptive customer for years and have no complaints!
The technician explained everything before and after and was very nice.
I am so very happy with this service.
Everyone is friendly and knowledgeable
Thank you
Aptiv always contacts us before appt., does a good job listening to our concerns, and follows up with photos, to let us know what they did.
They were on time and very courteous and informative.They made sure we knew what all products were and what their purpose is. I would recommend them to anyone. Contact them for all your pest control needs!
Answer: My experience was the exact opposite of these. Everyone I've dealt with was very courteous and polite. They arrived on time, did exactly as they promised, and I have absolutely no complaints or reservations about continuing my service with them.
Answer: Yes, they are proactive in protecting honey bees! I had a large bee colony under my shed that I had removed from a bee remover/cultivator company. Aptive treatment actually occurred a few days after their removal and tech informed me that Aptive does not have appropriate licensing for bee removal, therefore they leave that to bee professionals.

