GMXReviews 200

I have successfully created an account, but:
- getting SMTP to work is a pain.
- my account got locked quickly for an unknown reason.

I remember it used to be very easy to use, but nowadays, it seems it's not the case any more.

My need was to send notification messages with SMTP to one of my account;
I think I was not asking for too much...

After struggling for almost 2 days, I have switched to something which has worked in 5 minutes (a very famous and big email - and other - services provider).

I've been using this service for many years without real issue, but something changed this year. Now they block access for no valid reason, and customer service is both not truly responsive and ineffective if they bother to respond. After my complaint, I was suddenly "flagged" for spamming from my account, even though I had sent no emails between the complaint and their "response". I have never spammed anyone. This feels more like a retaliation for having the nerve to complain and not accept a standard form response.

I found this website on some article, suggesting that you don't need to enter any mobile number or another e-mail account. I was impressed. I used this website for a few years, for situations where you need a temporary account (although I didn't misused this feature). I worked great, until a few months ago when one account I had recently made was blocked. But I was fine with that.
Now I made another account, for some important work. And within a day, the account was blocked due to "irregular activity". I contacted their support staff as recommended. But the account was not unlocked. They said they forwarded my request to unblock my account, to their security department, but the account can not be unblocked and they cannot provide any further information.
Really bad service. I better find some other email provider.

I registered a new email account just yesterday and within 24 hours found
Myself locked out and presumably blocked, for no apparent reason!... but, after
Reading similar experiences of others on here I'm somewhat (ironically) relieved
To learn that I am not alone... why outfits like GMX behave in such an
Unnecessary, spiteful, vindictive manner is a mystery, but have to wonder if
It's their way of getting back at us for them losing the war!... "I mentioned
It once, but think I got away with it";)

I've done with my brief contact
With incompetent GMX, already created a new email account with G Mail (not my
First choice) but, it'll do for now :)

I am tired of frequenly having my account frequently being blocked by their totally insufficiently designed and operated security.
Their response:
I sincerely apologize for the inconvenience this block has caused you. My response: Your staff needs to address my question. Les than 20 or hundreds. Years ago the Russians stole my husbands account and used it for mass mailings, shutting down the account. So yes advise please. GMX has that responsiblity. I will be reporting this failure to the internet etc.

Please note that your account was blocked by our security department due to unusual activity and triggered by some reports of spam being send from your account. As we mentioned in our last email, we are not able to provide you with more details due to security reasons.

In addition, please follow the recommendations below to avoid that your emails get recognized as spam:
- Send the email directly and do not forward it Are you referring to Gmails forwarded by me from my g mail account to my gmx account. Or e mails sent by my gmx account to the same g mail account? Or something else.
- In your email, please include a longer hand-written paragraph as message
- Include a subject for the message
- In case you have set up a signature for all outgoing emails, please remove it from the footer of the message
- Also do not include links of pages that could be identified as suspicious to my response have no idea what could be suspicious
- Change the format to "text-only" by using the "More Actions" menu above the compose window

Thank you for your understanding! Me: I don't understand most of this poor programing.

With kind regards,
Robert / GMX International Support

Opened an account a few weeks ago... logged on today (7 July) to see it had been blocked due to "irregular activity",

Filed a ticket and within seconds got an automated reply saying "We have detected abuse and have blocked your account",

Replying to them and asking them to expand on this "abuse" got no response and contacting them via their website got me "You've already filed a ticket which has been closed as resolved and so this will be closed too" (This was anything BUT resolved!),

In short an absolutely awful service - don't bother wasting your time registering!, Use the more well known providers instead!.

Nice front end access to email but there is nothing behind this company, its a shop window. You WILL lose email, contacts, have missing sent and received items and its common to be kicked out of the service and not allowed access again. Customer service is just a web based form with one line negative responses every 48 hours.
Be warned STAY AWAY if you value your information

So this is actually a fairly good email provider, but they are totally clueless with some other services that they provide. Take for example interest calendars that you can add to your organizer. Sports calendars in particular, and specifically Minnesota Vikings.

They either provide fictitious scores, or they get them the wrong way around.

I had written to them explaining that there is never a correct score given, and quoted these examples:

10 Aug
GMX: Vikings v Saints 25-34
Actual from NFL: Vikings V Saints 34-25

19 Aug
GMX: Seahawks V Vikings 25-19
Actual from NFL: Seahawks v Vikings 19-25

24 Aug
GMX: Cardinals v Vikings 7-9
Actual from NFL: Cardinals v Vikings 9-20

30 Aug
GMX: Vikings v Bills 27-23
Actual from NFL: Vikings v Bills 23-27

It was never resolved and there have been many messages from me to them asking if it will be fixed.

Today I get a reply: "after asking our developers about it we were informed that it will not change and that it intentionally is displayed like this".