GMPartsDirectReviews 70

Tried calling at least 20 times was able to get through once and talk to a live body. However, I was told that they would send a return form via my email which they seemed to see in their system; however, nothing was ever sent. I have sent them two emails providing the invoice information and my phone and email again, but no response. The return form on their site is not available via a browser. There is a link, but it somehow switches to a feedback page. DO NOT BUY FROM THEM, THEY DO NOT CARE ABOUT PROVIDING GOOD SERVICE.

These guys are ridiculous, I ordered a 2017 ZL1 upper and lower grille on their website and it calculated the total shipped to my house and I accepted and placed the order on 06/29/2018 and then on 07/10/2018 I get an email saying " We have received your grilles from GM and we realize that we have to send them in 2 boxes so if you would like to continue with the order than we will have to charge you an extra $46 to ship them to you, if not we can cancel the order " I got upset and I replied back and let them know as a customer going on a website and placing a purchase and it gives you a total based on your shipping address I don't feel as the customer I should pay the extra $46 a week and a half later you realize that you now need 2 boxes. I told them cancel my order and then 15 mins later I emailed them back and said this is horrible service but I am on crunch time and just process it and they never even replied back, just canceled the order and that was it. I really hope someone reads this over there and sees how horrible and pathetic their service is, I went and called gmpartsonline.net and they took my order with great customer service verifying part numbers.

They asked for the VIn and still sent the wrong part and then wouldn't take a return even though I didn't removed it from packaging. Tried to tell me I made the mistake. Shipping costs $14 for an item the size of a the of an egg. I went to Amazon and found the part for $7 less and with free shipping. Don't use them; they suck. I was trying to establish a parts place for my small shop but won't use them ever again. Buyer beware. I'll leave a BBB review as well.

This was by far the most horribly experience I have ever had with getting parts. I have been a mechanic since 1985, that's over 32 years. I have ordered parts from everyone on the web. I ordered my parts on 1-13-18, today is 1-24-18, I have nothing yet, that's 12 days. While I have one vehicle sitting broken down waiting on parts. I did some research and come to find out, these GM parts look like they are in their warehouse when you are on their website, but in reality they are not. Once you place an order, they have to go out and find your parts from multiple locations around the US, ship them into their place of business in NC, then re-package them, put them on the slowest UPS shipping available (that we paid for). Top it all off, they never said that I would have to sign for the parts so I now find out that UPS came yesterday, and left with my parts as there was no one home. Who has you sign for auto parts? Really? I am pretty sure that when the Circus left town they left these people to run this company. This was my first and last order with them. Trust me when I tell you the deeper discount(s) is not worth it, when I can get this same stuff off of Rock Auto, ebay and Amazon for a few more dollars and have my parts 2 to 4 days and 9 times out of 10 free shipping.

Site failed when I tried to order a part. Site indicated that tehncial team was correcting a problem. No indication that my order went through. Next day I received an email that the part was ordered. I tried to cancel the order but they would not cancel. They charge $20 restocking fee to return part and want a lot of information. They try to make it very difficult to retun parts. Not customer focused. Despite their webite failure, tehy are determined to make a profit from me. They also doubled charged my credit card.
Don't do business with these people.