GMPartsDirectReviews 70

Do not order overnight from them. You won't get your order overnight. Or even the next night. 4 days later and I still haven't recieved my order. It says it will deliver today. And they will not refund and shipping costs. Email correspondence was "delightful" they then closed my request.

I just want you to know that GM Parts direct is the only place I go for all my GM replacement parts because you got the best price and your website is simple navigation to search for Parts. Your customer relations department are always attentive to my requests and you reach out promptly and that's another reason why I only buy from GM parts Direct so thank you very much

I recently bought some bushings for my Impala, I did it with my VIN #, what they sent me does not correspond, to return them I have to pay 35% restocking and shipping and return freight, they do not favor the buyer, think carefully before buying from them, other GM parts act very different, I had to keep the parts so as not to lose money.

AVOID. AVOID. AVOID.
Deceptive return policy and misleading consumers. All parts are listed as "special order" when they are not. By doing this, they believe it gives them the authority to without your money via a 35% fee. It is a scam and it is astounding this place is still operating. Your order will take weeks to ship, you will become irritated and will call/email to cancel, they will conveniently say that it was about to ship...you will lose 35% of your payment. They will never provide proof of anything. It has ZERO affiliation with GM. Go to your local GM dealer and get the parts, they will arrive the next day. AVOID ordering from GMPartsDirect, you will lose money.

Ordered a part and it got a far as them creating a shipping label but it never shipped. It's been weeks now and I still don't have a part, usps shows they're still waiting for the package to ship out, and customer service won't respond to emails and never answers the phone. Don't order from here

I recently ordered a 2 bolt kit (GM Part number *******). This is a kit that contains two oil filter housing bolts. These guys cut open the packaging, removed one of the bolts, then scotch taped the bag back up to make it look like it only came with one. It is clearly printed on the bag that 2 bolts are included. When I contacted them, they said I would have to pay the same price again to get the other half of my order. What a scam.

I ordered a part back in March 2023, I never received it. I have tried multiple times to contact customer service and we re at the end of May and still response from them. They charged my card & got payment.
I got no part & no refund. I tried calling but directs you to website. Won't be ordering from them anymore

I ordered a set of front mud guards for my new 23 GMC Denali 3500. When I unpackaged them they appear to have almost the same exact dimensions as the factory mud guards. I contacted GM Parts Direct and in their return policy it states that if you don't provide a VIN number with your order you will be charged a 35% restocking fee. Nowhere during the purchasing process did I see this stated. I was charged over 27.00 for shipping and 47.00 for the mud guards and I would only be credited back 30.00 for the return plus I would have to pay for shipping again. Needless to say I will just keep the mud guards and learn my lesson. I WILL NEVER PURCHASE FROM THIS COMPANY AGAIN!

Stay away. No communication and sent me a dirty used seat cushion. Not to mention it was the completely wrong part.

Ordered a part that was in stock at many vendors. Waited 20 days and no part. Sent an email asking for status, but no response. Waited another week and reached out again. Again no response.
Terrible vendor. Spend your money somewhere else. ANYWHERE else, actually.

Placed two separate orders on Jan 3rd. I then read some reviews and got worried - which i did backwards this time. Anyway tried to call with no luck of anyone answering the phone. They surely need to do better on this aspect of online ordering. However, I sent a email to customer service and Floyd responded to my concerns very quickly. The first order was at their facility and being shipped out as soon as possible. Floyd told me the second order would take additional 7-10 being shipped to their facility and then would be shipped out to me. Well I tell ya i wasn't very happy the second order was taking so long but it is what it is. Long story short. My first order was delivered in 3 days and the second order was delivered the next day. Thank you FLOYD@ GM PARTS DIRECT for an excellent transaction.

Side note - I see a lot of bad reviews. - The entire world just went thru a shutdown and now businesses are struggling in areas like shipping and service due to lack of employees and experience that wasn't caused by them. We need to have a little more understanding and compassion, because if the shoe was on the other foot i know i would want some. Thanks again GM PARTS DIRECT

My name is Thiago Arcuri Estevam, email *******@hotmail.com. On 12/16/2022 I placed 12 items in my cart and made the payment by credit card. Payment was debited from my card but the items remain in the cart as if they had not been paid for and an order number was not created for my purchase. I need my items urgently! I already opened a complaint on the site 6 days ago and until today I haven't gotten a response, my email is *******@hotmail.com and my whatsapp is *******110

Thought that I was dealing with a top notch GM parts provider, BUT was I wrong. They have very, very, very poor response via both e-mail & voice mail, and never return calls. After multiple e-mail messages and no voice mail responses, I cancelled my order. They still shipped 3weeks later & I found my part elsewhere the day I cancelled the order.

They still shipped. I received and RMA & shipping label, and got 50% of the parts cost back. New part in never opened box with 35% restocking fee and I paid for all shipping costs.

DO NO DEAL WITH THIS COMPANY. Use www.gmpartscenter.net for excellent customer service instead.

I wish I had seen their poor reviews before. There was no update to my order status. I called them couple of times, no reply. Sent them an email and someone replied that They've hold my order "waiting response" without any notifications to me. Reason was they had to buy my order from GM and ship it to me, they wanted to see whether I was ok with additional delay! But hey, you should have told me not waiting for me to asking you couple of times on order status

I would not even rate this a one - if there was an option for zero I would choose that.

Between ordering the parts with no ETA, No response after multiple calls or emails, and the parts showing up damaged - I don't even want to mess with a return process.

These guys are just middle men - go to the dealer or order elsewhere because they are terrible between service, and responses it's ridiculous.

11/10 would not recommend, even to my worst enemy.

When you contact this company, they act like you are the enemy! They don't deserve one star, as they are clueless when it comes to taking care of the customer! I was in senior management for 45 years and I can tell you now there would be a lot of people looking for a job if I was managing this company!