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GmailReviews 333

2.7

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Gmail Reviews Summary

The company demonstrates a mixed reputation, with notable strengths in customer service and product delivery. Many customers appreciate the responsiveness and support from staff, particularly in resolving issues and providing assistance. Positive feedback highlights quality products, timely delivery, and a user-friendly experience with certain services. However, concerns arise regarding service delays, particularly with order fulfillment and product availability. Additionally, some customers express dissatisfaction with product value and quality, particularly in footwear. Overall, while there are commendable aspects of customer engagement, the company must address operational inefficiencies and product quality concerns to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
88
value
82
shipping
60
returns
50
quality
76

We monitor reviews for authenticity

RU
8 reviews
8 helpful votes
Follow Andrew M.
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For me, it's the best email client. Hope they will not change their interface much in the future...

Date of experience: December 26, 2013
New York
2 reviews
4 helpful votes
Follow Xiny H.
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It is my favorite e-mail, because recipients quickly

Date of experience: December 13, 2013
California
30 reviews
87 helpful votes
Follow Josh A.
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I am not a big fan of the new gmail system liked the old version much better. Anymore I just use outlook.com email system, which is pretty solid!

Date of experience: December 10, 2013
Canada
11 reviews
17 helpful votes
Follow Tin T.
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Is there a better site than gmail.com for emails? I think not.
I have had an account with them for years and have had no problems.
Good spam filters, setting up filters to sort your mail into different labels. Just awesome features.

Date of experience: November 4, 2013
Georgia
3 reviews
8 helpful votes
Follow Ryan F.
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Gmail is simple, its easy to use and best of all it has the most advanced spam filters in the market. By that I don't mean that it doesn't only do a good job at removing spam, but it also is nearly flawless and letting email through to the inbox that may otherwise be categorized as spam on other email services.

For instance, in my business I am often needing to email customers with quick little attachments such as pdf's for review and a quick response. When I see the customer has a gmail associated email address I don't have to worry. On the contrary, when I see a customer has a hotmail address... I almost always have to call and tell them to please check their spam folder and most likely my message is in there. I'm not a spammer, i'm sending an email that the customer requested and needs to view, i'm not sending to more than one person at a time, and its not advertising related so it makes no sense that my email should end up in spam. Again, with Gmail this is never something I have to worry about.

Great product, great interface, and free (well... advertising funded which they don't abuse). I don't need to tell you to check it out, because chances are you have and feel the same way I do.

Date of experience: September 7, 2013
Serbia
5 reviews
22 helpful votes
Follow Brian W.
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My absolute favorite of all webmail services available. It's easy to use, easy to get around and has a lot of free space for use and many, many options. One of most important things, for me, is opening multiple "new mail" windows inside one so I can multitask. I had some trouble recently, since someone was trying to hack into my account and I set the security to the highest level and I must say I'm impressed. It's connected to my phone now and I get a message if there are any suspicious activities going on. Great stuff! Will continue to use Gmail because you have to stick to what works :)

Date of experience: June 19, 2013
GB
17 reviews
51 helpful votes
Follow Rodney L.
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Gmail is my primary email account. Being a full-featured account, the interface can be cluttered and all of the settings can be overwhelming at times, but I don't trust any other provider as much with my need to maintain lines of communication with friend, colleagues, employers and government caseworkers.

I make extensive use of Gmail's labels, which work more like tags instead of the folders that other email providers have you organize your emails into. You can assign multiple labels to a piece of email and you can have these labels automatically assigned to incoming mail based on a variety of criteria. To keep my Inbox from getting flooded (I get about 120 a day) I have a lot of my email, especially those that come from mailing lists, skip the Inbox and get automatically labeled and archived.

Your Google account comes with 10 gigabytes of storage that you can use for email or for file storage with Google Drive. The cool part is that every second that passes, whether you are logged in or not, a couple more kilobytes are added your overall storage capacity.

I'm sure that with Google, as long as I don't abuse my account by sending spam or using it in some other unauthorized way, I will never have to endure the hassle of moving my e-mail somewhere else.

Date of experience: June 6, 2013
Serbia
23 reviews
37 helpful votes
Follow anita p.
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I like the the new look overall - except the lack of text on the buttons. We should not have to hover the mouse over the new button icons to see what their function is - text is much more preferable. At least the option to retain this should be added.

Date of experience: April 17, 2013
Serbia
24 reviews
81 helpful votes
Follow Leo G.
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The new look is more difficult to use and see, and the use of icons in place of words is confusing. It looks like you are concentrating more on cool graphics than functionality these days. I wish I could un-upgrade at this point, but it looks like I'm being forced into this so too bad.

It is also much slower. Is there more Java or something? I don't understand how it all works, but i can tell you that Google has lost the clean simplicity that made Gmail such a great find in the beginning. Please don't go too corporate on us... some of us have been here since the beginning and don't want to start disliking Google the way I now dislike Apple.

And now I have to be within a message to apply a label to it? It was very useful before to be able to 'check-mark' several messages and apply a label to multiple messages at the same time. That functionality is gone.

Date of experience: April 17, 2013
Serbia
29 reviews
46 helpful votes
Follow Sandy L.
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I switched to the new look. Not impressed. Just another look. Not really any WOW factor to it.

However, the new look does not work with the older version of IE on our computers at work. Administrative locks prevent us from updating IE to a new version. Had to switch back to the old look. If you force this transition to the new look, I will not be able to use Gmail at work and that creates problems for me and those who need to contact me in emergencies since I am not allowed to use my cell phone.

Please re-think this. I need to continue using Gmail with the older version of Explorer on my computer at work.

Date of experience: April 17, 2013
GB
7 reviews
11 helpful votes
Follow trey s.
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It is great there is nothing confusing about it. It has folders u just have to push the button that says INBOX and a nice amount of folders pop up. In my opinion it is very easy to operate. Ive been using it for the past 2yrs no crashing or bugging

Date of experience: March 24, 2013
Michigan
27 reviews
58 helpful votes
Follow chris J.
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Over this week I received some emails about a risk management projects from my peers. Now whatever I search on Google, YouTube or everywhere else, there are some advertisement related to risk management.
I don't have any privacy! They read my emails!
I want to be free to send, and receive anything I like without being monitored.
This is my personal mail box. Imagine the post office monitors your mail box, and sends you many advertisements related to your letters. Do you like such a post office?
If you like to know more about these issues, there is a very interesting section in:
http://en.wikipedia.org/wiki/Gmail
Discussing about Gmail Privacy.

Date of experience: February 24, 2013
Nevada
3 reviews
3 helpful votes
Follow Jill V.
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No calendar in offline, too many spam in inbox. But quite good mail interface

Date of experience: February 21, 2013
Arizona
9 reviews
18 helpful votes
Follow DavisonH S.
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I simply loves all the products of Google. I have given 5 stars to Gmail because Gmail limits the spam ID's and they have a very balanced data base.

Date of experience: January 18, 2013
Virginia
6 reviews
16 helpful votes
Follow damon r.
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Gmail is fast and easy to use my favorite mail app.

Date of experience: January 17, 2013
Florida
2 reviews
1 helpful vote
Follow Aj R.
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Very good website, but its kind of complicated if your not familiar with emailed.

Date of experience: November 9, 2012
Pennsylvania
7 reviews
14 helpful votes
Follow Julianna W.
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LOVE gmail
September 7, 2012

LOVE gmail - I've been using it for e-mail, contact sync with my smart phone and chat for 6 years now. I've set hundreds of filters and can find anything I have sent at a moment's notice.

Date of experience: September 7, 2012
New Jersey
6 reviews
10 helpful votes
Follow Tris A.
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The good:
September 4, 2012

The good:
Good spam filtering
Good threaded comments
Chat is good (when it works)

The bad:
Bad navigation that seems to get worse with each so-called 'upgrade'
Changes for no reason other than to... change.
Bad contrast with newest update with no viable alternatives in the Themes section.

Gmail really has some good perks, but I'm not the only one they ticked off with the latest changes which appear to have been made just because. Some browsers can't use it now, complaints all over, and we're told "tough." They changed the icon-only format of the buttons after so many people complained about not having a text option.

I still use it right now but I'm on the active lookout for a different option that can handle all my various email addresses (like the old Eudora could). The Gmail overseers do not listen to their users much anymore. Have a problem? Well, that's your problem.

Date of experience: September 4, 2012
Illinois
8 reviews
9 helpful votes
Follow Kyle W.
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Gmail was good when I first recieved a Gmail/Google account, and it was good for most of the 4 years I had a Gmail address. However, for the last 5 months of my membership, having a Google account was bad. It kept saying that the password was incorrect, and I have written my password down to prove Google wrong. I have changed the password several (around 6-8) times, but everytime I try to log in with the CORRECT username/password combination, it does not allow me to do so. So I got an email account with another site, and it does not have the same glitches yet.

Date of experience: August 2, 2012
Philippines
6 reviews
8 helpful votes
Follow kelly r.
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Gmail is an essential tool for me because as writer, i also write posts in review sites like reviewsofwebsites.com so I need always to be online in gmail in case someone will contact me. I think most of the people nowadays have gmail account on their own for personal and business purposes. Just like myself, i use gmail in both personal and business matters.

Date of experience: June 26, 2012