Glow SourceReviews 67

I honestly never give bad reviews but in this case I feel I must and hope that others don't have to go through with what I have to deal with in regard to this company. I received my order in a timely fashion which Is not the issue, however the items I received was very poor quality. I ordered the light up gloves, opened one package and one of the pair lit up fine, while the other lit only partially and then kept turning off. The glasses did not light up as pictured. I decided to keep the fiber optic lights because they seemed okay for the price, which now some are working half of the time and others aren't working at all. I immediately returned the rest of the items purchased, which were still in the original packaging and weee shipped via Fed Ex. I tracked the shipment and found out the return was received and signed for by an employee at glowsource. I waited for my return to be processed and was surprised after a week I never heard back from Glowsource that the return had been received and that I would be refunded for the returned items. I tried to call the 1-800 number on the website several times and there was no answer, and no outgoing message. I then tried to email customer service and my email bounced back! I then had to resort to filing a claim with pay-pal because I couldn't get in touch with glowsource. After filing a claim and going through the claims process, I found out today that glowsource is trying to keep $115.00 of my money, which I would understand if the items had been used or if I had held on to them a few weeks before I returned the merchandise... I am a party planner and order these types of things all the time from other comparable sites and have never had any issues with them, I stumbled upon glowsource and liked what I saw online and the prices were great so I placed an order, well as the saying goes, you get what you pay for and this is just bad business!