GlobalShopaholicsReviews 441

Used to be the best for like 2 years. But they lost my 1000USD shipment and for its compensation i am offered 50USD. So please beware when you send valuable shipment to them.

I have been a client of Global Shopaholics for over a year now and they helped me receive more than 20 packages from US. Their shipper options are many and I can choose any of them depending on how urgently I need my package. The rates are pretty reasonable as well. The option of package consolidation is a money-saver. I will continue using this service. I don't get why other companies are so overrated when this company perfectly provides similar and better services.

I've been a customer of GlobalShopaholics for more than 2 years. The quality of their services were more than super. Support by chat or email was very effective. Nothing to complain about. Since they moved to their new storage facility in New Castle things started to decline. I spent long periods of time trying to get someone to respond to my chat regarding an issue that cannot be solved without some direct contact. The problem is that you will be able to see the actual contents of your packages AFTER you consolidate packages for shipping. Recently, I had an issue with one of the packages I'm about to ship. So I wanted to chat with support to let them know. This is a paid service and not free. After waiting sometimes more than an hour on the chat window I get someone that promises me that they will do so by today or tomorrow. This continues for the next week, no response, no reply no service. You pray that you will receive your stuff without anything missing. Support is ZERO. I was more than clear and I left messages with detailed photos hopefully someone would read it and address my issue. Nothing. Eventually, I gave up. I paid for shipping and I'm waiting for them to ship it. It is really unfortunate, I was more than happy with the services they provide. Good thing is there are so many other companies competing in this line of business. I wish someone would read this and rectify things. But. I don't think so..

Let me summarise my recent experience with them vs what they were supposed to deliver according to their terms of service:

Registering packages received into storage - took 6 business days. This supposedly should take no more than 12-16 business hours (2 business days).

Package consolidation - took more than 4 business days. This should take no more than 24 business hours (3 business days).

Shipping out the package - took more than 1 business day (I am still waiting for this even now...) This should take no more than 1 business day.

This is either fraud / false advertising or just blatant disregard to service commitments by Globalshopaholics!

It has taken more than 11 business days (more than 2 weeks!) and counting from the time my packages were delivered to storage and them being ready for shipping to me. Do you think this is an acceptable time frame?

Apart from that, it is so difficult to get in touch with their customer service, and even if you are able to get a response from them, their responses/assurances are never reliable anyway. For example, I was told that my package would be picked up by Fedex yesterday as I already made payment the day before - but that did not happen! Considering it is now already the weekend, it is certain that the package will only be collected on Monday at the earliest. Although I would not put my hopes up too high for that either!

I am writing this because I feel it is unfair for this company to consistently disregard their commitments and taking no real actions when I complain to them. Just lip-service. I do not know what is going on behind the scenes there but for me as a long-time customer with close to 40 shipments over 7 years with them, the decline in service is very apparent.

Due to these, I would not recommend Globalshopaholics to anyone.

Preparing packages are very very slow and your packages will be lost. Preparing packages are very very slow. 2 pallets = 2 months. 6 packages get lost and there is no any true respond. I don't understand how they can't find 2 KitchenAid mixer with the 30 pounds weight each. + 2 hand mixers + 2 blendersThey have a store that sell some items. You can't see that store because that is a private store! Do they sell the customers items? If you want to lost your items you can work with them! I asked them for shipping an item but see what they show me! (Already shipped!)Please see the attached picture. When? Why? With which shipment? They don't know!

I stored my EarPods on and requested to ship ot to US address, during the delayed a canceled after 2 weeks of delayed shipping, guess what, they canceld order then add cancel fees, i requested again for refund my order fees and delete cancel fees, all things goes right, but guess what? They shipped my order after canceled to wrong address?!

I did not face any difficulty through the whole shipping process. Customer reps are of great help, I had a great experience!

Have been using Global Shopaholics since 2016, have shipped more than 100 packages to their warehouse, only faced a problem with 2 of my packages which was most likely usps fault, but out of all the other companies that I tried or checked, this is the best company, their shipping rates are the lowest, other companies have ridiculous shipping charges.

Although their response on the live chat can be slow and you have to wait for someone to respond but when they do, every problem is solved promptly, you just need to be patient, I think this delay is also because of the covid situation as many companies are suffering because of that.

Emma is particularly very helpful, whenever I talk to her she always solves my problem, just yesterday I talked to her and she immediately did what I asked for, very supportive and responsible person she is.

I don't think any other company can compete with GS as far as shipping or service charges are concerned, highly recommended.

They have reasonable prices, multiple shipping courier options, and they let you edit customs pricing which is their biggest advantage. I wish they work on weekends to accelerate consolidation and shipping.

Lately, they probably stole an item from me and although I raised a ticket, they took a month saying we are investigating and eventually denied everything and told me we won't do you anything even the item wasn't so valuable. Their customer support is so poor and they take weeks sometimes to consolidate shipments. If you are looking for reliable service, stay away from them.