On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
We ship flowers grown by caring hands, directly from eco-friendly greenhouses to your door. Shaping emotions into boxes, bouquets, and arrangements of blooms to order, we deliver colorful and grateful bunches of pure affectionate joy.
You can buy larger quantities from us than from most of our competitors, for a fraction of the price per stem. By buying bulk you save money and at the same time, you can receive the freshest possible flowers directly from the farm.
GlobalRose Reviews Summary
The company generally enjoys a positive reputation for its reliable delivery and excellent customer service, with many customers praising the timely arrival and beautiful presentation of their floral arrangements. However, concerns frequently arise regarding product quality, particularly with roses that sometimes arrive in subpar condition or wilt quickly. While customer service is noted for its responsiveness and support, issues with order accuracy and fulfillment occasionally detract from the overall experience. Overall, the company demonstrates a commitment to customer satisfaction but must address product quality inconsistencies to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Most of the items I purchased were exactly how I expected. A couple were not, but overall a good experience. I will definitely be purchasing from GlobalRose again.
We loved the product for our son's wedding. My only setback was the one day delivery delay. Otherwise, a great purchase.
Thank you for your feedback and for choosing us for such a special occasion! We're glad you loved the eucalyptus for your son's wedding. While we shipped the order on time, FedEx delays are unfortunately beyond our control, however, we're happy the product met your expectations and was delivered within our commitment timeframe.
If you ever need assistance please don't hesitate to reach out using our LIVE CHAT or via email at [email protected] Our team is at your service!
Fast shipping! Well packaged! Great service. Divine flowers.
We love that you enjoyed the fast shipping and beautiful flowers. Your satisfaction is our top priority, and we appreciate your support!
I was late getting my order in but the flowers still arrive in time and opened up okay the arrangements open enough to look good.
We're glad the flowers arrived on time and bloomed beautifully for your arrangements. Thank you for sharing your experience, we're always here to help make your events special!
I was looking for flowers for my sisters wedding and came across GlobalRose! Everything was competitively priced-arrived exactly as described and was simply perfect.
Thank you soo much!
Thank you for the wonderful review! We're happy to have been part of your sister's special day and are glad everything arrived just as expected. We are at your service for future occasions.
Buds despite many manipulations for this. Out of the whole bouquet 50 percent were normal flowers. I do not recommend and will not order from you again
Dear Bohdan,
We are very sorry that your order of Hot Pink Roses didn't meet your expectations and we wish you had contacted us as soon as you received your order on November 15 or at least within the first 24 hours of delivery so we could fix your issue in the best possible way. Unfortunately, we don't have any communication regarding the quality of your order so we could have sent you a replacement as soon as possible.
We kindly remind you that our customer satisfaction is our number one priority and you can always reach us within the first 24 hours of receiving your product and providing photos at [email protected] or through our live chat and speak with a live representative. Our team is at your service!
Excellent purchase from start to finish.
Would definitely buy from GlobalRose again!
Thank you for your high rating. We're glad you're pleased with our flowers and hope to continue bringing excellence to your floral needs.
Wrong color no recourse shop at your own risk. There is a disclosure but it comes down to a complete roll of the dice on color.
Dear Dana,
We are sorry that your order was not what you expected. However, please note that the product you chose (OC) 3500 Bi-Color Rose Petals, states that you will receive random bicolor petals, and the colors are not guaranteed. The product information EXPLICITLY states: "Our Bi-Color Petals have a combination of colors based on availability and are not an exact reflection of the pictures associated with this item." In the future, we invite you to choose a specific color from our petals product page: https://globalrose.com/flowers/petals-qty.html
Easy and perfect! I have had nothing but great experiences ordering florals for special events and church related decor. Always delivered in a timely fashion and the flowers are beautiful.
We love to bring beauty to your events and church decor and are grateful for your trust. Thank you for choosing GR.
Flowers looked amazing thank you so
Much! It made wedding planning so much easier
Thank you, Kaylee! We're glad our flowers could ease your wedding planning and bring beauty to your special day.
Excellent. Will use again. That is all. Many compliments from everyone.
Thank you for your kind words! We're happy that the flowers were a hit and that you'll order from us again. We look forward to making your next experience just as wonderful.
Never got tracking info and when I asked suddenly they were going to be late one day.
Dear Robyn,
We're truly sorry to hear that your order did not meet your expectations.
For your tracking information, our system automatically sends the tracking number to the email associated with your order once the shipping label is generated. Sometimes, these emails can end up in the spam or junk folder—could you please check if that might have happened?
Regarding the delivery timing, while our goal is to meet the requested delivery date for 99% of our orders, there are rare occasions where deliveries may be delayed by a day due to weather, mechanical issues, or other unforeseen circumstances during transit. As stated in our shipping policy, deliveries within 24 hours of the requested date do not qualify for a refund or credit. We partner with FedEx and UPS, the best in the industry, who work diligently to ensure timely delivery.
We genuinely hope that, despite these issues, you were still able to enjoy the flowers.
Thank you for your understanding.
Best regards,
Claims Department
This was the first time ordering from Global Rose. I am definitely impressed! Great quality, great customer service. Would highly recommend this company.
Thank you for your feedback! We're glad you had a positive experience and our flowers made your wedding special. Congratulations, and we hope to serve you again!
Right roses, on time, perfect condition. Have lasted well during the week.
Thank you for sharing your positive experience, Judith. We appreciate your trust in us and look forward to brightening more of your moments with our flowers!
The roses are nice. I asked how to order 50 red roses with 2 of them being white. They said they could do that as you did it the prior year for me. This year I got 50 red roses and no white. 3 of the red roses were broken. I will try again next year.
Dear Rick,
Thank you for reaching out to us.
We are very sorry to hear that some of you received did not match your order. Please accept our apologies for any inconvenience this may have caused. Our top priority is to ensure your floral happiness, and we would like to investigate this matter thoroughly to prevent such occurrences in the future.
In order to resolve this issue promptly, we kindly request that you provide us with pictures of the flowers you received, including any stickers on the box that reference the color or variety. This information will greatly aid our investigation and allow us to address the situation appropriately.
Rest assured that we are committed to making things right and providing you with the product you initially intended to receive. We appreciate your cooperation in helping us rectify this unfortunate experience.
If you have any further questions or concerns, please don't hesitate to reach out to us. Our dedicated team is here to assist you every step of the way.
Best regards,
Federico
Looked great i have to put more characters to submit this so t.
Thank you for your feedback! If you ever need assistance please don't hesitate to reach out using our LIVE CHAT or via email at [email protected] Our team is at your service!
They were ok this year. This is the second year I have ordered from this company. There were several roses that had already fell off the steam. And they looked somewhat like they were dying. It would be nice to have directions in the box for them.
Dear Jennifer,
Thank you for reaching out to us.
We are very sorry to hear that the quality of your flowers was not up to par. Please accept our sincere apologies. We pride ourselves on quality and would love to discuss further. Can you please confirm how many stems arrived in bad shape and provide pictures of all stems that need our attention?
We look forward to hearing back from you. Your feedback helps us improve our services, and we appreciate your cooperation.
Best regards,
Federico
I absolutely not expect the quality, process and shipping of the roses to arrived so beautifully. I would 100% recommend and absolutely purchase from them again.
Thank you for choosing GR. Your recommendation means a lot to us, and we can't wait to serve you again.
The roses came falling apart rotted and wilted I am not happy
Dear Ava,
Today, our claims team sent you the following message in reply to your claim # 149570:
"Dear Ava,
Thank you for reaching out to us.
We have been notified that FedEx made an attempt to deliver your order under tracking ID # 717964208864 yesterday 11:54 AM but there was no one available or/eligible at the address to provide a signature. We can see that you received your order just today and this delay may have dehydrated the roses and they might be thirsty. We kindly remind you that since they are natural and fresh-cut flowers, they flowers need time to hydrate and bloom. But do not panic! With appropriate care, you can bring them back to looking great within the next 12 hours.
Upon receiving your floral box, we recommend trimming the stems around ½ inch" and placing them in clean room temperature water with the provided flower food. We invite you to follow these simple care tips to keep your flowers looking fresh and beautiful: https://globalrose.com/flower-care.html
Please keep in mind that most of our fresh roses will come with 3 guard petals that may have a different color than the true color of the rose. For example, white roses have green or brown guard petals. You may remove them once the flowers start to bloom. Watch this video to learn more about guard petals: https://www.youtube.com/watch?v=gz4hGnDVhYc&feature=youtu.be
If your flowers still appear wilted or dehydrated by tomorrow after 12 hours of hydration, please provide pictures of how they look by then and we will be glad to discuss further"
So far so good will let you know more when we receive them🙂
Thank you for the 5-star rating! We're glad everything is going well so far. Please don't hesitate to reach out if you have any questions when your flowers arrive. We're here to help!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for sharing your experience! We're sorry that a few items didn't fully meet your expectations. If you ever need assistance, please don't hesitate to reach out, we're here to help.