On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
We ship flowers grown by caring hands, directly from eco-friendly greenhouses to your door. Shaping emotions into boxes, bouquets, and arrangements of blooms to order, we deliver colorful and grateful bunches of pure affectionate joy.
You can buy larger quantities from us than from most of our competitors, for a fraction of the price per stem. By buying bulk you save money and at the same time, you can receive the freshest possible flowers directly from the farm.
GlobalRose Reviews Summary
The company generally enjoys a positive reputation for its reliable delivery and excellent customer service, with many customers praising the timely arrival and beautiful presentation of their floral arrangements. However, concerns frequently arise regarding product quality, particularly with roses that sometimes arrive in subpar condition or wilt quickly. While customer service is noted for its responsiveness and support, issues with order accuracy and fulfillment occasionally detract from the overall experience. Overall, the company demonstrates a commitment to customer satisfaction but must address product quality inconsistencies to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
I needed cala lillies for my daughter's engagement party in January and global Rose gave a good price.
Due to bad weather delivery was delayed and some lillies were wilted,some in good condition.
I wish website had specified the size of the lillies as small.
I received the roses on time.
Only issue was there was no plant food in the package.
Thank you for your feedback! We're glad the roses arrived on time and we apologize for the missing flower food. You can replace it with a teaspoon of sugar for every 25-50 stems or a clear soda like Sprite. Remember to change the water every other day for freshness!
If you need further assistance, don't hesitate to reach out. Our team is at your service!
I purchased these 50 Next Day Roses that took 3 days to get to me, which is not unusual, in a rural location, which I planned for anyway, however, I was disappointed to get smaller than normal 1/2 yellow 1/2 white roses when the photo showed pink and red full size flowers. I have had 2 out of 3 good experiences, I will read the details better in the event the photo is just a suggestion, but not a commitment to the colors, as in roses and for events, color matters. Thx.
Dear David,
Thank you for your feedback, and we truly appreciate your honest review. We're sorry to hear this experience didn't quite meet your expectations.
To address your concerns, we can confirm that the flowers arrived within our commitment timeframe, which allows for +/- 1 day of the scheduled date, even in rural locations. The roses you received, when fully bloomed, should have a diameter of approximately 3.1 inches. If they didn't meet that standard, please let us know and we'd be happy to make it right. 🌹
As for the colors, we understand how important that detail is for events. On our product page, we do include a disclaimer noting that our "Assorted color" option is a combination of colors randomly selected by our greenhouse teams and not an exact match to the pictures shown. Also, if you scroll through the product photos, you can also see examples of some of the color combinations you might receive. We hope this helps clarify things, and we'll work on making this information even clearer moving forward. We're sorry if that wasn't clear and will work on ensuring this information stands out better for future customers.
We're so grateful you've had good experiences with us in the past, and we hope to exceed your expectations next time!💐
I ordered carnations last minute as another vendor fell through. I was able to place my order and have them delivered within a week. My order was filled with beautiful, healthy carnations. I was highly impressed with the quality of flowers I received. I will use Global Rose again in the future.
Thank you for your review and for choosing us. We're happy that the carnations met your expectations. Customer satisfaction is our top priority, and we look forward to serving you again!
I purchased these flowers to see if they would work for centerpieces for a wedding later this year. Unfortunately, the snowstorm in the Midwest made delivery difficult and the flowers arrived three days late. The roses were surprisingly in pretty good shape after being out of water for so long. The calla lilies never fully opened, so I am unsure what they would look like in the arrangements.
Thank you for your review and feedback! We're sorry to hear about the snowstorm delay but are glad the roses held up well. We recommend ensuring they're stored in water at room temperature for the best bloom and if you need assistance or guidance don't hesitate to reach out, our team is at your service.
I ordered filler flowers (silver dollar eucalyptus and baby's breath) for my wedding bouquets. Pretty seasoned at handling flowers. Ordered for a January 8th delivery for a January 11th wedding. Status was shipped January 3rd… so they were very dry and very wilted. We followed instructions and it helped a little.
Dear Amanda,
Thank you for your feedback! We're sorry to hear that the fillers you received for your important day didn't meet your expectations.
We wish you had reached out to us as soon as you received your order on January 03 That way, we could have resolved the issue right away by sending you a replacement from our next-day section or finding another solution. Unfortunately, we didn't receive any communication from you about the quality concerns, but please know we're here to help!
Your satisfaction is our top priority. If you ever have any issues, you can contact us within 24 hours of receiving your order. Just send photos to [email protected] or connect with our live chat to speak with a representative. We're always happy to make things right for you!
Thank you again for your feedback, and we hope to serve you better in the future!
I was gifted roses, but one can only assume the shopping experience was as great as the set of roses received.
We're happy you liked the flowers and everything was just as delightful. Enjoy your roses!
My representative was wonderful, his name is Juan. This was my first experience with Global Rose. I had to repurchase roses which was an additional cost that was not in my budget. The other flowers were perfect.
Thank you for your feedback and for highlighting Juan's wonderful assistance! We're glad you enjoyed the flowers and truly regret the inconvenience with the roses. If you need assistance, feel free to reach out at [email protected] Your satisfaction is very important to us and our team is at your service.
I have ordered Valentine's Day carnations for my wife for the past eight years. I rely on your quality and reliability, and I have never been disappointed! Thank You, Global Rose.
Dear Richard, thank you for your order and for your feedback. We will email you to discuss this further as customer satisfaction is our #1 priority and we are always looking forward to improving our services. If you need real-time assistance while ordering in the future, we invite you to use our live chat service. Our team is at your service.
I had a great experience in ordering the roses. Lina was wonderful to work with. Sadly, the quality of the roses was not that great. Many wilted petals and they just don't look very fresh at all. Nothing better than week old roses from the grocery store. I immediately opened them and cut the bottom of the stems and got them in water, but it didn't help. We also didn't get the color variety as pictured. Too many white.
Dear Shanna, we're here to help and always at your service! We'll be sure to share your kind words with Lina and we appreciate your feedback.
New shipping updates all the time so you know it's on its way! Love it.
Thank you, Stephanie. If there's anything else you need, we're here to help.
Ease of ordering, price was reasonable. Arrival time of shipment was delayed a day - so that was inconvenient as I had to sign for shipment and also they couldn't be left out in my cold climate.
Thank you for your feedback! If you ever need assistance please don't hesitate to reach out using our LIVE CHAT or via email at [email protected] Our team is at your service!
My shipment arrived when promised. The rose's looked beautiful for day.
We love to hear your shipment arrived as promised and the roses brought beauty to your day. Thank you for choosing GR!
I received the flowers in the appropriate time. They looked good too
Your satisfaction is always our priority and we are thankful for your review and support.
Delivery was perfect timing.
Rose leaves nearer bottom were dried and had to be discarded.
Dear Carol,
Thank you so much for your feedback! We're glad the delivery timing was perfect, but we're sorry to hear about the dried rose leaves. We wish you had reached out to us right away when you received your order on January 7 so we could have resolved this for you.
Our priority is your satisfaction, and we're always here to help. If you ever experience any issues, you can contact us within 24 hours of receiving your order by sending photos to [email protected] or chatting with our live representatives. We truly appreciate your understanding and hope to serve you better in the future!
The roses were perfect. Could not have asked for better
Thank you for your review! We're glad the roses added a nice touch to the birthday party. Your satisfaction is our number one priority and we appreciate your kind words!
Ordering was easy and the delivery came exactly as ordered for flowers that were all in perfect shape right out of the box!
Thank you for your feedback! That's what we aim for, and if you ever need assistance, please don't hesitate to reach out. Our team is at your service!
Everything was great except the red roses took longer to bloom so i only used a certain amount
Dear Diego,
Thank you for sharing your feedback with us! We're glad to hear most things went great with your order. Looking at our records, we see you received your red roses on January 6. As noted on our website, they typically bloom beautifully within 48 hours.
If you're still having any doubts or concerns about the roses, please don't hesitate to reach out to us at [email protected]. We're here to help and ensure you have the best experience possible!
Excellent product - delivered timely - reasonably priced!
Thank you for sharing your feedback, Bruce. We truly appreciate your support and look forward to serving you again!
Global Rose is easy to work with and follows up well. They send great flowers.
Providing excellent service and beautiful blooms is our top priority, and we're glad you enjoyed your flowers. We hope to assist you in the future!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Prabhleen,
Thank you for your feedback, and congratulations on your daughter's engagement! We appreciate you choosing Global Rose for such a special occasion.
We sincerely apologize for the weather-related delivery delay and the condition of some of the calla lilies upon arrival. We understand how important it is for flowers to be fresh and perfect for your event.
To investigate the issue better, please contact us at [email protected] with pictures of the flowers. This will help us assess the situation and work toward a resolution.
Regarding the size, we appreciate your feedback and will review our product listings to ensure that size details are clearly stated for future customers.
Thank you for bringing this to our attention, and we look forward to assisting you further.
Warm regards,
The Global Rose Team