On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
We ship flowers grown by caring hands, directly from eco-friendly greenhouses to your door. Shaping emotions into boxes, bouquets, and arrangements of blooms to order, we deliver colorful and grateful bunches of pure affectionate joy.
You can buy larger quantities from us than from most of our competitors, for a fraction of the price per stem. By buying bulk you save money and at the same time, you can receive the freshest possible flowers directly from the farm.
GlobalRose Reviews Summary
The company generally enjoys a positive reputation for its reliable delivery and excellent customer service, with many customers praising the timely arrival and beautiful presentation of their floral arrangements. However, concerns frequently arise regarding product quality, particularly with roses that sometimes arrive in subpar condition or wilt quickly. While customer service is noted for its responsiveness and support, issues with order accuracy and fulfillment occasionally detract from the overall experience. Overall, the company demonstrates a commitment to customer satisfaction but must address product quality inconsistencies to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
We ordered flowers for our wedding center pieces. The process was so simple and the flowers arrived timely and were stunning. I will use GlobalRose again.
Fantastic!
My flowers arrived in top shape, all 100 stems were individually wrapped in baggies of water. My bouquets received so many positive comments at our fundraiser banquet. Thank you Global Rose for sending my order on time.
We're so happy to hear your flowers arrived in great condition and made a positive impression! Thank you for choosing Global Rose and we hope to continue providing you with more floral beauty in the future.
Roses were in excellent condition
Arrived on time
Colors shown matched actual roses
We are glad to hear you enjoy the quality of our roses! Thank you for the feedback and we would love to brighten your days with more fresh and beautiful flowers in the future.
This the second time I've order from you guys and had wrote a letter for my girlfriend and it was not sent out with the flowers
Thank you for reaching out. We appreciate your review. When we ship next-day orders, the note is always added to the shipping label. Customer satisfaction is our #1 priority and we are always looking forward to improving our services. If you need real-time assistance while ordering in the future, we invite you to use our live chat service. Our team is at your service.
Thank you for choosing Global Rose. We hope your girlfriend enjoys the flowers.
My overall experience with Global Rose was good; however, the roses arrived with brown outer petals. Ultimately, they looked fine in our arrangements after some TLC, but I would likely not order again.
Dear Jenna,
Thank you for your order with us and for reaching out.
Flowers may arrive slightly dehydrated due to the long journey from South America, but do not panic! With appropriate care they can be brought back to looking great within the next 12 hours.
Upon receiving your floral box, we recommend trimming the stems around ½ inch" and placing them in clean room temperature water with the provided flower food. We invite you to follow these simple care tips to keep your flowers looking fresh and beautiful: https://globalrose.com/flower-care.html
Please keep in mind that most of our fresh roses will come with 3 guard petals that may have a different color than the true color of the rose. For example, white roses have green or brown guard petals. You may remove them once the flowers start to bloom. Watch this video to learn more about guard petals: https://www.youtube.com/watch?v=gz4hGnDVhYc&feature=youtu.be
Best regards,
Claims department
Global rose is much like the airlines. If there is a problem, you are screwed. That want pictures, receipts, your SS# and everything else they don't need. They ruined my daughters wedding bc the flowers were a day late with no water. Then we sent them pictures that were useless to them (according to them) and were screwed. Not like old time where you can show them and the understand. Good luck, I would pay extra and have someone local so you are protected. 1 out of 10 foe us.
Dear Steven,
Thank you for being a valued customer. Again, we are terribly sorry that UPS delayed your boxes. We shipped your order on time, but unfortunately, there are certain factors and processes that we cannot control. We have investigated your case further and can see that our claims team addressed your concerns by asking you for pictures of the 1000 White Roses that you claimed were in bad shape (unfortunately, you only sent pictures of about 25 roses out of the 1000 that you ordered). We appreciate your understanding of our shipping and claims policies stated in your email confirmation and that orders may be delivered one day after the selected delivery date and that is why we highly recommend that you schedule your order to be delivered 2-3 business days prior to the event to prevent unexpected delays. Also, please note that our claims policy states that pictures are needed in order to have a better understanding of the situation, so we can check every issue with our greenhouses and prevent this situation from happening again in the future. Also, we would like to clarify, that our team will never ask our customers for sensitive data such as their Social Security numbers and this was not the case as well. Nevertheless, we can see that your particular case was escalated to a higher tier and that our customer service Director reached out by phone to address your concerns and provide the best possible solution. We are happy to know that you were refunded for 500 Roses which is 50% of your order and that we could make up for this delay from UPS. Our accounting department will send a refund receipt in the next 1-2 business days.
We appreciate your understanding.
Best regards,
Global Rose.
Las flores vinieron el el tiempo estipulado y son flores de calidad
Hola Sara! Nos alegra saber que las flores llegaron a tiempo y que disfrutas de la calidad. Queremos hacer a nuestros clientes felices con la belleza y alta calidad en cada flor. ¡Gracias por elegir Global Rose y por las 5 estrellas!
Next day delivery was prompt and tracking methods were
Hi! We appreciate your trust in our next-day delivery. Quality service is what we're all about and we're happy we met your expectations. If you need further assistance, we're here for you!
I was really impressed with the customer support. When I needed to change my delivery date they were able to get that done very quickly! However, I didn't give this a five-star rating because I was a little disappointed in the color of my "orange" roses. I suppose in someone's eyes they could be considered orange, maybe blood orange or red orange but not 100% a true orange. But definitely great customer service!
Hi Brandy, we appreciate your feedback! Colors may have a slight difference between what you see on the screen to what you receive. Monitors display colors differently and everyone can see these colors differently. We're very pleased to know you were able to interact with our team and you're happy with our customer support. We're here for you.
Vibrant orange roses are extremely beautiful and we hope you enjoy them!
Thank you for your kind words, Amy. We're pleased you appreciate our selection. If you ever need assistance in making your choice, we'll be here to assist you.
We ordered flowers for 32 vases to use as centerpieces for daughters wedding. Flowers arrived as scheduled and looked like they were just picked. We received numerous compliments on how nice they looked. Thank you so much!
Hi Greg! Congratulations on your daughter's wedding! We're very happy to have been part of your special day, and we're pleased to hear that the flowers exceeded your expectations. Thank you for choosing us, and we're here for any future floral needs.
So nice and neat highly recommend for anyone who's trying to impress the lil lady.
Thank you for sharing your great experience! We're happy you enjoyed our flowers. We look forward to serving you again soon.
Always a good experience with Global Rose. That's it.
Your satisfaction means the world to us and knowing that Global Rose consistently makes you happy really brightens our day! We hope to see you in the future for more floral beauty.
Thank you so much for a fast and easy transaction. The flowers arrived in perfect condition and easy for arranging!
You're very welcome, Jessica! It makes us happy to know that you had a fast and easy experience and that the flowers arrived in perfect condition. Your satisfaction is our top priority. If you ever need more flowers or assistance, don't hesitate to reach out. Thank you for choosing Global Rose!
Beautiful, fresh flowers every time, staying a long time and last!
We're happy to hear that our flowers are consistently beautiful, fresh, and long-lasting for you! Thank you for your loyalty and kind words. It's very much appreciated!
Easy order process, high quality flowers, completely satisfied
Hi Theresa, your happiness is our goal and we love to know our products met your expectations! See you on the next occasion with more floral beauty.
Roses were so beautiful have stayed beautiful - my mom was so impressed and happy for her birthday!
It's our joy to hear that the roses remained beautiful, and your mom was impressed and happy on her birthday! Thank you for choosing us for your special occasions.
The quality of the red roses was terrible. 20% Broken heads, poor quality. Many Flimsy thin stems
Dear Phyliss,
We understand you and we are very sorry the order ended up like this.
We want to make this right and offer you some kind of compensation. Please attach us pictures of the damaged flowers and we will proceed.
Best regards
Claims department
I was skeptical at first but the pricing was great so couldn't pass on it if it was legit. The roses came perfectly wrapped up like they cared how they got to the recipient. I was impressed and amazed on the quality of the roses. I will be buying from this company again! 100% recommended
Hi Lorraine, it's so good to know we've earned your trust! Thank you for taking a chance with us. We're happy that the roses arrived in great condition and that you were impressed with the quality. We look forward to serving you again in the future!
Came just in time for our wedding and looked beautiful on the day.
Congratulations on your wedding, Mari! Thank you for choosing Global Rose for your special day. We're happy to hear that the flowers arrived on time and added beauty to your wedding, We appreciate your support.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Jennie, congratulations on your wedding! We're happy to hear that our flowers added beauty to your centerpieces. Thank you for choosing GlobalRose, and we look forward to being a part of your special moments in the future.