On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
We ship flowers grown by caring hands, directly from eco-friendly greenhouses to your door. Shaping emotions into boxes, bouquets, and arrangements of blooms to order, we deliver colorful and grateful bunches of pure affectionate joy.
You can buy larger quantities from us than from most of our competitors, for a fraction of the price per stem. By buying bulk you save money and at the same time, you can receive the freshest possible flowers directly from the farm.
GlobalRose Reviews Summary
The company generally enjoys a positive reputation for its reliable delivery and excellent customer service, with many customers praising the timely arrival and beautiful presentation of their floral arrangements. However, concerns frequently arise regarding product quality, particularly with roses that sometimes arrive in subpar condition or wilt quickly. While customer service is noted for its responsiveness and support, issues with order accuracy and fulfillment occasionally detract from the overall experience. Overall, the company demonstrates a commitment to customer satisfaction but must address product quality inconsistencies to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
The Calla lilies arrived in perfect condition.
The perfect anniversary flowers for my son and daughter-in-law!
Good and easy we should have the option to all roses color without price change
First time and a was super easy thanks 😊
The flowers (daisies, couple types of asters, greens) came right on time, were beautiful, and opened by the time of the party (delivery three days prior as recommended). Very happy with our purchase- ease of ordering online, quick delivery time window as I ordered on a Friday and needed delivery by following Wednesday, ability to track the order, quality of the flowers in their beauty and health. The only negative is that we purchased 5 boxes of flowers (three full 5 gallon buckets once we unboxed them- $500 worth of flowers), and the entire order only came with one small packet of fresh cut plant food. We had to create our own plant food from a recipe we had to find online. It would have seemed reasonable that each box came with a packet of plant food. The flowers received many compliments at the party!
Lots of flowers to pick from- by type, by color.
They came fast and in good condition no complaints on the experience. Would definitely recommend to a friend
I use Global Rose because of the ability to select the number of roses I want - for an anniversary each year. Easy shopping experience and nice quality flowers. Only issue I have is with Federal Express, who delivered the flowers one day later than originally promised, meaning the package spent an entire day on the original date on a hot truck, then went back to the hub, then was put on another truck the next day, then was finally delivered 24 hours late. Not good for the flowers freshness - and this happened two years in a row! - Not Global Rose's fault of course.
Order was delayed and order was never delivered. I was refunded so I hope this experience is better
We're sorry your order didn't arrive as expected. We truly appreciate you giving us another chance, and please know our team is always here to help and make things right, as your satisfaction is our top priority.
I order red roses for mother day, and they were bad. Most of them were so small and damaged. Hopefully the roses I'm ordering for mothers day are in better condition, if not i will be going to a different wholesale.
Hi Salma,
Thank you for your feedback, and we're sorry to hear about your experience with the roses.
For cases like this, it's important that we are contacted at [email protected] within 24 hours of delivery, so our team can properly assist, review the issue, and offer a resolution.
Please feel free to reach out to us directly for any future concerns—we're always here to help.
Best regards,
Claims department
My flowers came on time! The white roses were beautiful and big. I also ordered pink bonita roses, they were not as pretty. The pink ones were still closed and i did my best to open them but didn't really work.
Our order came in on time, which we SO appreciated. We were a bit disappointed that they seemed somewhat limp. We will certainly purchase these again. We always order from Global Rose and we have had a greast experience with them most of the time.
Dear Susie,
We're truly sorry to hear that your order didn't meet your expectations. We wish you had reached out to us upon receiving your order as you have done in the past, so we could have addressed the issue promptly and provided the best possible solution.
Unfortunately, we did not receive any communication regarding the quality of your order, which would have allowed us to send a replacement right away.
Please know that customer satisfaction is our top priority. You're always welcome to contact us within 24 hours of receiving your product, along with photos at [email protected], or connect with a live representative via our chat. Our team is here and happy to help!
I have been ordering from Global Rose for over 10 years with large quantities of roses and carnations. I cut the stems and place in water as soon as the flowers arrive. They last much longer than flowers bought in the local stores. I greatly appreciate this company!
We're happy to provide beautiful flowers for your special events, and we're glad to meet your expectations. Thank you for sharing and for choosing us!
Don't like the fact that I have to sign for my flowers! I am in a 2 story condo, by the time I get down they have left snd taken my flowers…..
Thank you for choosing GR! We're glad you loved the flowers and service.
Please note that once you receive the tracking number, you can email us at [email protected] at least a day before delivery to request a signature release. While we'll gladly help, approval depends on the carrier.
I am filing a complaint against the company regarding a flower order I placed around February.
I paid extra for the order to be delivered on Valentine's Day, but it was delivered the day before. Because of that, I do not understand why I was charged extra for Valentine's Day delivery when that service was not honored as promised.
I also paid for 10 stemmed calla lilies, but only 6 flowers were delivered. On top of that, the note/message I included with the order was not delivered either.
My complaint is regarding the incorrect delivery date, the wrong flower quantity, and the missing note. I would like this issue reviewed and properly addressed.
Dear Marco,
Thank you for your message, and we're sorry to hear about the issues with your order.
We would like to clarify that our deliveries operate within a commitment window of +/- 1 day from the selected delivery date. This means orders may arrive one day before or one day after the scheduled date depending on carrier routing, weather, or operational conditions.
That said, we still take all delivery concerns seriously, and we appreciate you bringing this to our attention. For us to properly investigate the details of your order (including delivery timing, quantity, and any missing items), please contact us at [email protected] within 24 hours of delivery.
We appreciate your understanding.
Best regards,
Global Rose Customer Service Team
I had to reach out several times due to various questions and each time the customer service response was extremely quick and helpful!
We're happy to help you and guide you through. Your satisfaction is our goal, and we appreciate your kind words!
I could not place an order until I created an account.
The majority of the flowers did not open in time. They were scheduled to arrive 3 days before the event. They were a day late, which made it worse, but I should probably have scheduled them to arrive 5 days before the event in order for them to have opened in time.
Dear Kristen,
We're truly sorry to hear that your order didn't meet your expectations. We wish you had reached out to us when you noticed the issue on April 5th or 6th, so we could have addressed the issue promptly and provided the best possible solution.
Unfortunately, we did not receive any communication regarding your order, which would have allowed us to send a replacement right away.
Please know that customer satisfaction is our top priority. You're always welcome to contact us within 24 hours of receiving your product, along with photos at [email protected], or connect with a live representative via our chat. Our team is here and happy to help!
The process of ordering flowers was easy, directions given for care and the whole delivery process. The flowers came in fresh and are still looking good after 1 week! Will definitely use GlobalRose again!
Thank you for sharing your experience. We'd love to keep impressing you with beautiful blooms on your next order!
Great experience, website is easy to navigate. Communication was good regarding delivery. And flowers were fresh and beautiful.
So happy the flowers arrived as expected and met your expectations. Looking forward to helping you again in the future!
I am an event planner, and some of my designs include fresh flowers that I arrange myself. I have had only great experiences with GR. Floral arrives fresh, and although I lose a stem here and there, this is typical - the majority are beautiful and lasting. Recommend.
We're glad the flowers arrive fresh and meet your needs. That's exactly what we aim to provide, and your satisfaction is our goal.
We appreciate your recommendation and look forward to assisting you with more floral beauty soon.
The hydrangeas were the best quality flowers and lasted well beyond the wedding reception I was extremely impressed. They were delivered on time I was worried that they would wilt but once they had a fresh cut and clean water they stayed healthy looking and opened up magnificently.
Thank you for your feedback! We're happy the hydrangeas exceeded your expectations. With proper care, they are stunning, and we're glad they brought joy to your special day.
Did not include my message - It was very important as it was a condolence message
Hi Richard,
Thank you for your feedback, and we're truly sorry to hear that your message was not included—especially given the importance of a condolence note. We understand how meaningful that is, and we sincerely apologize for the oversight.
Please note that messages are printed exactly as entered at checkout, but we regret that, in this case, it did not arrive as expected.
Thank you for bringing this to our attention. We will work hard to ensure it won't happen again.
Best regards,
Global Rose Customer Service Team
HAD A LOT OF PROBLEMS PROCESSING THE ORDER
I have had trouble in the past with the delivery which affected the flowers when they were delivered late in the day instead of in the morning.
Dear Colette, thank you for your feedback. We're sorry to hear about the past delivery inconvenience. Please note that orders are delivered by FedEx or UPS between 8:00 a.m. and 6:00 p.m. on the selected date, and timing within that window depends on the courier.
We appreciate your understanding, and if you have any questions, don't hesitate to reach out.
My order of astroemeries and filler greens arrived on time and beautiful. I created 24 vases for a fundraising event, and everyone commented on the beauty of the flowers. After the event i donated them to a local nursing home memory care unit and the residents enjoyed the flowers even longer.
Thank you for sharing your experience! We're honored to have been part of your fundraiser and love hearing how the flowers continued to bring joy even after the event. Providing fresh, beautiful blooms for moments like these is what we're all about.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for taking the time to share your experience and for recommending us! We appreciate you.