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GlobalRose

4.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

We ship flowers grown by caring hands, directly from eco-friendly greenhouses to your door. Shaping emotions into boxes, bouquets, and arrangements of blooms to order, we deliver colorful and grateful bunches of pure affectionate joy.

You can buy larger quantities from us than from most of our competitors, for a fraction of the price per stem. By buying bulk you save money and at the same time, you can receive the freshest possible flowers directly from the farm.


globalrose.com
Miami, FL, United States
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GlobalRose Reviews Summary

The company generally enjoys a positive reputation for its reliable delivery and excellent customer service, with many customers praising the timely arrival and beautiful presentation of their floral arrangements. However, concerns frequently arise regarding product quality, particularly with roses that sometimes arrive in subpar condition or wilt quickly. While customer service is noted for its responsiveness and support, issues with order accuracy and fulfillment occasionally detract from the overall experience. Overall, the company demonstrates a commitment to customer satisfaction but must address product quality inconsistencies to enhance its reputation further.

This summary is generated by AI, based on text from customer reviews

service
62
value
66
shipping
66
quality
64
This company responds to reviews on average within 1 day

Instant Feedback

8,551 reviews

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Indiana
1 review
0 helpful votes
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Delivered on time and as promised. Shipping tracking was provided which helped tremendously.

Date of experience: May 11, 2024
Lina P. — GlobalRose Rep
over a year old

Providing shipping tracking is all part of ensuring a smooth experience, and we're glad it was helpful for you. If there's anything else we can assist you with in the future, please don't hesitate to reach out. Thank you for choosing Global Rose!

Colorado
1 review
0 helpful votes
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Easy
May 11, 2024

Easy to order, arrived on time. Will order again in the future

Date of experience: May 11, 2024
Lina P. — GlobalRose Rep
over a year old

We're delighted that your ordering experience was easy and your flowers arrived on time! Thank you for choosing Global Rose, and we look forward to serving you again in the future. If there's anything else we can assist you with, please don't hesitate to reach out.

Louisiana
1 review
0 helpful votes
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Love GlobalRose
May 11, 2024

I have ordered bulk roses from GlobalRose multiple times. I have always been pleased with the quality, price, and shopping experience.

Date of experience: May 11, 2024
Lina P. — GlobalRose Rep
over a year old

Your satisfaction with the quality, price, and shopping experience means the world to us. Thank you for your continued support and trust in our services. If there's anything you need in the future, please don't hesitate to let us know. We appreciate you!

Texas
1 review
0 helpful votes
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Nope
May 11, 2024

Nope nope nope nope nope nope nope nope nope nope nope

Date of experience: May 11, 2024
Lina P. — GlobalRose Rep
over a year old

Dear Jessica, thank you for your order and for your feedback. We will email you to discuss this further as customer satisfaction is our #1 priority and we are always looking forward to improving our services. If you need real-time assistance while ordering in the future, we invite you to use our live chat service. Our team is at your service.

Illinois
1 review
0 helpful votes
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Carnations
May 11, 2024

Arrived perfectly packaged on the day expected and instructions were helpful.

Date of experience: May 11, 2024
Lina P. — GlobalRose Rep
over a year old

Thanks, Janet! We're glad they were useful for you. If there's anything else we can assist you with in the future, please don't hesitate to reach out. Thank you for choosing Global Rose!

Florida
1 review
0 helpful votes
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On time, fresh, and beautiful.
May 11, 2024

Great pricing and flowers arrived on time and looking great!

Date of experience: May 11, 2024
Lina P. — GlobalRose Rep
over a year old

Your satisfaction is our top priority, and we're grateful for your feedback. If there's anything else we can assist you with in the future, please don't hesitate to reach out. Thank you for choosing Global Rose!

North Carolina
1 review
0 helpful votes
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Mothers Day delivery
May 11, 2024

On time and beautiful carnations. 800 delivered for distribution to Mothers of our church

Date of experience: May 11, 2024
Lina P. — GlobalRose Rep
over a year old

It's wonderful to know that they met your expectations with the carnations! Thank you for choosing Global Rose, we're grateful to have been a part of making Mother's Day memorable for your community. If there's anything else we can assist you with in the future, please don't hesitate to reach out.

New York
1 review
0 helpful votes
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Perplexed
May 11, 2024
Updated review

I loved the ease in placing my order. But very little help in adjusting my order of carnations. I was told my order had shipped but it didn't actually ship until later. Carnations received didn't match price paid. Finally, I had put in an order for variety of colors for carnations but got only.white

GlobalRose attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 11, 2024
Lina P. — GlobalRose Rep
over a year old

Dear Lessie,
Thank you for reaching out.

We are very sorry to hear that the carnations you received did not match your order. Please accept our apologies for any inconvenience this may have caused. Our top priority is to ensure your floral happiness, and we would like to investigate this matter thoroughly to prevent such occurrences in the future.

In order to resolve this issue promptly, we kindly request that you provide us with pictures of the flowers you received, including any stickers on the box that reference the color or variety. This information will greatly aid our investigation and allow us to address the situation appropriately.

Rest assured that we are committed to making things right and providing you with the product you initially intended to receive. We appreciate your cooperation in helping us rectify this unfortunate experience.

If you have any further questions or concerns, please don't hesitate to reach out to us. Our dedicated team is here to assist you every step of the way.

Best regards,
Federico


I loved the ease in placing my order
April 19, 2024
Previous review

I loved the ease in placing my order.

Date of experience: April 19, 2024
Florida
1 review
0 helpful votes
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Roses turned out amazing.
May 11, 2024

Very easy to order and receive them. A great Mothers' Day Gift

Date of experience: May 11, 2024
Lina P. — GlobalRose Rep
over a year old

Thank you for choosing Global Rose, Ken. We're delighted to have been a part of making your celebration special.

Texas
1 review
0 helpful votes
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Fresh and delivered on time
May 11, 2024

The carnations I ordered arrived well packaged, fresh and on-time. Mothers Day will be a success. Thanks!

Date of experience: May 11, 2024
Lina P. — GlobalRose Rep
over a year old

Thank you! It's great that Mother's Day will be a success with your beautiful flowers. Thank you for choosing Global Rose, and we're grateful to have been a part of making your celebration special. If there's anything else we can assist you with in the future, please don't hesitate to reach out.

North Carolina
1 review
0 helpful votes
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2nd year experience
May 11, 2024

Ordered 300 flowers last year, last minute and the experience convinced me to make them my go florist again this year. Did the same and again very satisfied.

Date of experience: May 11, 2024
Lina P. — GlobalRose Rep
over a year old

We're happy to hear that you had a positive experience with us last year and that you chose us again for your floral needs this year! Your satisfaction is our top priority, and we're glad to have met your expectations once again. Thank you for your continued support and for making us your go-to florist. We appreciate you!

Georgia
1 review
0 helpful votes
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Thank You!
May 11, 2024

Our roses arrived on time and they are beautiful! Thank you!

Date of experience: May 11, 2024
Lina P. — GlobalRose Rep
over a year old

Dear Selena. That's wonderful to hear! We're happy that you found them beautiful and arrived on time. Thank you for choosing Global Rose, and we look forward to serving you again in the future!

New York
1 review
0 helpful votes
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Beautiful and fragrant!
May 10, 2024
Updated review

Boo-boo kids are beautiful. I am very pleased. Not only lovely but so fragrant perfect for Mother's Day.

Date of experience: May 10, 2024
Lina P. — GlobalRose Rep
over a year old

It warms our hearts to know that they brought joy and fragrance to your Mother's Day celebration. Thank you for choosing Global Rose, and we hope to make every occasion special for you!


I use global rose fairly frequently not only for big...
November 13, 2023
Previous review

I use global rose fairly frequently not only for big parties but for flowers around the house. Always dependable beautiful flowers

Date of experience: November 13, 2023

Great selection...
April 17, 2023
Previous review

Great selection...and you accept Paypal

Date of experience: April 17, 2023
Kentucky
1 review
0 helpful votes
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My gf is the best
May 9, 2024
Updated review

My gf surprised me with them and I didn't even know

Date of experience: May 9, 2024
Lina P. — GlobalRose Rep
over a year old

What a wonderful surprise! We're happy to be part of your special moments. If you have any questions about the flowers or if there's anything else we can assist you with, feel free to let us know. We're here to help make every moment special!


I love them
March 3, 2024
Previous review

I love them

Date of experience: March 3, 2024
Florida
1 review
0 helpful votes
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Red roses
May 9, 2024

I won't order again here. The flowers are so small like my finger (red roses) 🙅🏼‍ I ordered 100 for Mother's Day. I'm so sad

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GlobalRose attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 9, 2024
Lina P. — GlobalRose Rep
over a year old

Dear Mayra,
We are very sorry you are not happy with your order with us.
The roses you ordered should have a Diameter when bloomed between 2.6" - 3.8".
Please allow them 2-3 days to fully bloom and if they fail to reach this measure please send us pictures of some of them next to a ruler or something similar so we can investigate this issue.

Best regards

Claims department

Illinois
1 review
0 helpful votes
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Shipping was delayed
May 9, 2024

Shipping was delayed and the eucalyptus was moldy. Everything was hot. Had to beg a flower shop to get me anything close and pay way more than expected. Luckily the roses appear to have taken it better than the greenery.

Date of experience: May 9, 2024
Lina P. — GlobalRose Rep
over a year old

Dear Renee,
We are very sorry that your order didn't meet your expectations and we wish you had contacted us as soon as you received your order on Nov 20 so we could fix your issue in the best possible way. Unfortunately, we don't have any communication regarding the quality of your order so we could send you a replacement as soon as possible.
We kindly inform you that our customer satisfaction is our number one priority and you always can reach us within the first 24 hours of receiving your product and providing photos at [email protected] or through our live chat and speak with a live representative. Our team is at your service!

North Carolina
1 review
0 helpful votes
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Excellent pirchase
May 9, 2024

Needed in 24 hours. Came through perfectly. 400 roses

Date of experience: May 9, 2024
Lina P. — GlobalRose Rep
over a year old

Our team works hard to meet your expectations and we hope you enjoy the flowers. If you have any concerns or need assistance, please don't hesitate to reach out to us. Your satisfaction is our priority, and we're here for you!

District of Columbia
1 review
0 helpful votes
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Carnations
May 9, 2024

Flowers arrived on time and in excellent condition. Thank you.

Date of experience: May 9, 2024
Lina P. — GlobalRose Rep
over a year old

Thank you for choosing Global Rose for your floral needs!

California
1 review
0 helpful votes
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Reliable
May 9, 2024
Updated review

Always reliable, on time delivery. Highly recommended.

Date of experience: May 9, 2024
Lina P. — GlobalRose Rep
over a year old

Thank you for your kind words and recommendation! We're delighted to hear that you find our service reliable with on-time delivery. We're grateful for your trust in us and we appreciate your support.


A bit hard to find the discount coupon area
May 1, 2023
Previous review

A bit hard to find the discount coupon area.

Date of experience: May 1, 2023
Texas
1 review
0 helpful votes
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Quick and Easy
May 9, 2024

Needed carnations for graduation: Easy ordering and got the flowers on time.

Date of experience: May 9, 2024
Lina P. — GlobalRose Rep
over a year old

Dear Kathy. We're happy to have been part of your celebration. Thank you for your kind words about our easy ordering process and timely delivery. If you ever need flowers for future occasions, we're here for you.