On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
We ship flowers grown by caring hands, directly from eco-friendly greenhouses to your door. Shaping emotions into boxes, bouquets, and arrangements of blooms to order, we deliver colorful and grateful bunches of pure affectionate joy.
You can buy larger quantities from us than from most of our competitors, for a fraction of the price per stem. By buying bulk you save money and at the same time, you can receive the freshest possible flowers directly from the farm.
GlobalRose Reviews Summary
The company generally enjoys a positive reputation for its reliable delivery and excellent customer service, with many customers praising the timely arrival and beautiful presentation of their floral arrangements. However, concerns frequently arise regarding product quality, particularly with roses that sometimes arrive in subpar condition or wilt quickly. While customer service is noted for its responsiveness and support, issues with order accuracy and fulfillment occasionally detract from the overall experience. Overall, the company demonstrates a commitment to customer satisfaction but must address product quality inconsistencies to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Frustrating, dissatisfied and angry. Flowers were not amble to be used in bridesmaids bouquets.
Flowers arrived warm... and many not in super shape. These were for wedding decorations and I knew we were taking a risk. When we got them, my thought was...not doing this again. However... after seeing other flower shop white bouquets- I do think that white is just harder to keep nice. The white roses you ship should be shipped in air conditioned carriers, not the UPS that's driving down dirty, hot dusty roads. I would and will order from Global rose again- but will maybe be more selective on which flowers travel/last the best.
Dear Michelle,
We are very sorry that 48 White Roses from your pack of 250 and 8 hydrangeas from your package of 20, didn't arrive as you expected.
We can guarantee freshness due to our quality control procedures and boxes are delivered by the farms in refrigerated trucks to the FedEx or UPS facilities. They have specifically created programs for fresh flowers out of South America which allows them to handle the flowers under unique cold chain procedures.
Nevertheless, we are happy to know that you worked with our claims team and we could make it up to you by refunding the roses that didin't arrive in good shape. Also, we are glad to know that the rest of your order arrived in great shape 🙂
Thank you so much for your feedback and we hope to serve you better next time!
Great... chat is helpful and the consultant was super helpful as well.
On time shipping
Beautiful color
Healthy
When I had a question about number of roses shipped they responded right away
Thank you for the glowing review! We're glad our flowers were just what you needed for the baby shower arrangements. If you ever have questions or need more floral beauty, don't hesitate to reach out.
Rose buds were pretty big and the roses came in great quality.
Thank you for the great review, Annette! We're glad you loved the size and quality of our roses. Your satisfaction is our top priority. If you ever need more beautiful flowers, we'll be here for you!
Kept things easy and simple, good shopping experience. Good quality everything went well
Thank you for choosing Global Rose. We love that you enjoyed the quality of our products. If you ever need anything else, we're here for you!
Ordered 500 carnations, received on time, great price and pretty flowers! Perfect for what we were using them for!
Thank you for the review, Danielle! We love that you were happy with your 500 carnations and they were perfect for your needs. We're glad they arrived on time and that you found them pretty. If you ever need more flowers in the future, we'll be here for you!
Beautiful roses. Delivery was perfect! Will order again
Dear Christina,
We are glad you found your order beautiful.
Usually, our roses should last 7-10 days if properly hydrated, so we are not sure what went wrong...
Best regards
Claims department
Have been ordering roses from GlobalRose for almost a decade and have never been disappointed. The order has never been wrong and is always delivered right on time. I highly recommend them!
Hi Heather, Thank you for your loyalty and wonderful review! We're glad you've been satisfied with our roses and delivery. Your recommendation means the world to us. If you ever need anything, don't hesitate to reach out.
They arrived on time. Healthy gorgeous-looking roses. I left them overnight outside it was around 45 degrees then on the next day I placed them in a tall clean bucket with room-temperature water and they opened up gloriously. I am so happy I order from Global Rose
Thank you for the 5-star review! We're happy you chose Global Rose and that we could bring joy to your space. If you ever need more flowers, we're here for you!
Great color, like how they were bundled. I should have unwrapped them earlier to have them bloom a little more but that's on me.
Thank you for the 5-star review! We're glad you loved the color and bundling of our flowers. If you ever need any assistance or have questions, we're always here to help. Enjoy your beautiful blooms!
The website is easy to navigate and very clear. The delivery was on time
Thank you for your review! We're glad you found our website easy to navigate and that your delivery was on time. If there's anything we can do to make your experience even better, please let us know. We appreciate your feedback!
Thank you for your feedback, Katie. We're glad you found our prices good, though we apologize for any inconsistency with the roses. Your input helps us improve our service. If you have any specific concerns or need assistance, please don't hesitate to reach out at [email protected] Our team is at your service!
I am so happy I decided to order from Global Rose to put together florals for a couple's shower. I will absolutely be ordering from GlobalRose in the future.
Thank you for your review! We appreciate your support and kind words. If you ever need assistance please don't hesitate to reach out using our LIVE CHAT or via email at [email protected] Our team is at your service!
The roses were beautiful. The only reason I did not give 5 stars is the baby's breath did not survive. It was brown, I had to go buy the filler flowers from local store.
Victoria,
We are glad that you loved your yellow roses! But we are very sorry that your order didn't meet your expectations and we wish you had contacted us as soon as you received your order on May 29 so we could fix your issue in the best possible way. Unfortunately, we don't have any communication regarding the quality of your gypso so we could have sent you a replacement as soon as possible.
We kindly remind you that our customer satisfaction is our number one priority and you can always reach us within the first 24 hours of receiving your product and providing photos at [email protected] or through our live chat and speak with a live representative. Our team is at your service!
This was my first order from globalrose and I will not order from them again because it was incomplete
Dear Tammy,
Thank you for your feedback.
We are very sorry to hear that the quantity of Hydrangeas you received does not match your order.
We wish you had contacted us as soon as you received your order on May 30 so we could fix your issue in the best possible way. Unfortunately, we don't have any communication regarding your order so we could have sent you a replacement as soon as possible.
We kindly remind you that our customer satisfaction is our number one priority and you can always reach us within the first 24 hours of receiving your product and providing photos at [email protected] (mailto:[email protected]) or through our live chat and speak with a live representative. Our team is at your service!
These worked pretty well for all of my wedding needs. The flowers were not in the best shape when they arrived, but they looked nice in the bouquets. Overall, I think that the price was right and they got the job done.
Thank you for your review, Hannah! We're glad the flowers worked well for your wedding needs. We appreciate your feedback and are pleased they looked nice in the bouquets. If you ever need assistance or have any concerns, please don't hesitate to contact [email protected] or use our live chat. Our team is at your service.
Thank you for choosing Global Rose. Wishing you all the best!
I need to change my delivery date and the company made it an easy process!
Hi, Tiffany. Customer satisfaction is our priority, and we're always here to help. If you have any further requests or questions, feel free to reach out. Thank you for the 5-star review!
Quality product and good communication. Website asked for 24hour variance and company communicated accordingly. I was able to use 100% of my stems.
It's great to know we met your expectations with the product and service, and we're glad you enjoyed the flowers. If you need anything else in the future, we're here to assist you. Thank you for choosing Global Rose!
The online site was easy to navigate. The flowers were lovely.
Thanks, Pamela. We're glad you found our site easy to navigate and you loved the flowers! If you need more flowers or have any questions, don't hesitate to reach out. Thank you for choosing Global Rose!
Delivery was quick roses were fresh. Just a couple of broken stems.
Dear Vincent,
Thank you for reaching out to us.
We are very sorry to hear that the quality of some of your flowers was not up to par. Please accept our sincere apologies. We pride ourselves on quality and would love to discuss further. Can you please confirm how many stems arrived in bad shape and provide pictures of all stems that need our attention?
We look forward to hearing back from you. Your feedback helps us improve our services, and we appreciate your cooperation.
Best regards,
Federico
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear JoAnn,
Thank you for reaching out to us.
We are very sorry to hear that the quality of your flowers was not up to par. Please accept our sincere apologies. We pride ourselves on quality and would love to discuss further. Can you please confirm how many stems arrived in bad shape and provide pictures of all stems that need our attention?
We look forward to hearing back from you. Your feedback helps us improve our services, and we appreciate your cooperation.
Best regards,
Federico