GlassesUSAReviews 3,816

One of the worst experiences I've had. Thought I would take a chance and try this company. Wish I hadn't. They send you email messages and text messages that contradict each other. Processing time is slow. I paid for express shipping and they shipped standard. I am leaving town for a week so I will not get my glasses on time. Hope they aren't stolen before I return. They tell you item is shipped before it actually is. Never again with this company.

I ordered my glasses around 5/12, it's now 6/29. I was given the run around till roughly 2 weeks ago... when they finally said they had "lost" my glasses. In the same email I was given the option for a refund or a 110% store credit. I still have no glasses and no refund

In desperation I ordered glasses elsewhere as my contacts were driving me crazy and I had no glasses with my current prescription.

I'll NEVER buy from this company again, people that run businesses like this ought to be ashamed of themselves.

PS: If you are desperate and still need glasses the site i ordered from was Eyebuydirect. I selected their "2-Day" shipping eligible frames. Placed my order and the next day I had glasses on my door step. I can't guarantee you will have the same luck but they saved me big time.

Never dealt with a worse company than GlassesUSA.

They were good at sending status updates via email, but when I received the glasses the prescription was completely wrong. The card did not match what I entered when I ordered. Every single parameter was wrong. They never apologized or offered to fix, I just got the canned "sorry you weren't satisfied, return within 7days of receiving the return label or we won't refund". THEY GOT IT WRONG BUT IF I DON'T RETURN WITHIN A FEW DAYS THEY DON'T REFUND? Complete BS. Go with EyeBuyDirect and save yourself some grief.

I have a somewhat high prescription that needs a high index option, I tried to buy Aviator Sunglasses cause why not? They simply won't make frames that are that big but will not tell you until way later. I was very interested in buying more glasses from them, but now with this annoying experience, I going to look elsewhere now for glasses needs. Really Wished that could have produced these glasses frames, a real missed opportunity for them.

I placed my order back on May 30,2020, and a month later still no glasses. It simply does not take that long to produce a pair of eyeglasses. Of course, they charged my credit card so I cannot cancel the order. I Soooooooooooooooooo wish I had checked this site or Googled GlassesUSA before I placed this order. The website tells you the glasses are still in production for up to 6 business days, FOREVER. You are instructed to contact their customer service line, only to be told the EXACT SAME THING!, The glasses are still in production. They blame the COVID-19 crisis, however, based on older reviews the complaints were the same and folks were getting the same crappy service (no glasses) even before there was a crisis. I have no guarantee that I will ever get the glasses. I ordered from FSA before and had my glasses in a couple of weeks. Made the mistake of trying to give GlassesUSA a chance, they had cute glasses. Never again... lesson learned. CAVEAT EMPTOR! BUYER BEWARE! DO NOT ORDER FROM THIS SITE/COMPANY!

Ordered two pairs of sunglasses from them. They were delayed in production for over two weeks, then delayed in QA for another couple weeks, then I was only given a tracking number for one of them. I had to contact them multiple times to try to get the tracking information for the second pair. It was impossible to get an actual update on when my glasses would be sent to me or how long of a delay there is. There was no heads up that things were delayed or taking an extra month to get to you. When I finally did receive my glasses, one had a wrong prescription, so I tried to exchange them but was told I couldnt. They finally let me return them for a refund and reorder a different pair. I have now been waiting for this pair to leave production for two weeks. I was told it would take up to six business days. They again cant give me a real update on when my glasses will be done or when i will receive them. They have awful customer service, awful communication, and give you wrong information on their website and in their emails. Will never be ordering from them again.

I realize due to covid there would be delays but after reading some of the reviews I realize their customer service and business is actually unable to produce any Glasses at this time. They continue to sell as if they are actually in business but are unable to even fulfill my order. I gave them extra time to come up with an answer and automatically assumed now that I wanted a refund which i will Charge back from my bank at this point due to their horrible customer service.

I highly recommend you do not do business with them as they seem to be doing to this to everyone and giving them bs

Scam this site is a scam! I ordered a pair of glasses and not only did they take my money they sent an automated message telling me that my glasses were lost in transit. I have emailed, called, and tried online chat and not only can I not get ahold of a human during normal business hours, it's been a week since I sent my first email and I'm just getting a reply and a terrible one at that. I've sent other emails with my order number asking to just get my money back since I can't get any reply from a human and I have not heard from them in that regard yet.

SAVE YOURSELF THE HEADACHE AND BUY YOUR GLASSES FROM A STORE!

I ordered 2 pairs of glasses from them (both prescription) on June 14th. 1 sunglass came with 70% discount + regular glass at full price totaling around 340$ with the discount.
4 days later on June 18th i received an email stating that the frame of the sunglass does not fit the lenses and that i have to choose another frame. Ok, so i picked 1 that was rimless so any lens will fit.
Contacted them after 2 business day to see what the status of my order is. There was none and was told just to wait for a respond from their production department (they do not have a production department, because all ray ban, oakley ect. Are owned by 1 company and only that company is allowed to produce those brands. The company is called Luxottica Group SpA in Italy).
So i checked and contacted them every day, same answer every time (wait for their production department to respond). That went on till June 24th.
On June 24 i was chatting with 1 of their representative and i explained to her whats going on. She was quick to help and escalated the issue to their production department.
Finally, on June 25 i received another email and was hoping everything is fixed. The email stating the new frame i picked is suddenly out of stock and that i have to pick another frame.
By this point i'm pissed, 1 lie after another and no 1 has a clue whats going on. Im canceling my order and will take my business elsewhere.
Imo they just wanted me to choose a frame that does not have that much of a discount. Total Bull$#*!

The glasses took forever to come in the mail. Once I finally received them, the glasses were way to large for me and did not fit. While I was shopping there was nowhere that gave me any indication that they would be too large and would not fit me. I tried multiple times to get in contact with someone and have tried to "chat" with someone and nothing worked. I could never get through. I finally got through today and told the gentleman that the glasses were only tried on once and they're in perfect condition because I cannot wear them. He told me there was nothing he would do for me because I was a week to late bringing the issue to their attention, even though it took forever to even receive the glasses on top of having the worst time being able to actually speak to someone about my issue.

Went back and forth with customer service about where my Rayban sunglasses were. I got an email after I contacted them twice about where my order was. They had a different excuse each time. The email said they were lost (3rd different excuse). When I contacted customer service they wanted me to reorder them using my credit but when I did try to reorder the Raybans they were sold out. They never tried to make it good. Just said we have other sunglasses to choose. I wanted the ones I ordered and paid for. They said I can have 110% off which meant what I originally paid and then an additional 10% off for my troubles. Not worth my time! Good luck if you choose to order something you need for a vacation.

Firstly, I have placed a couple previous orders with glassesUSA and until now, everything went very smoothly, great communication, great turnaround time, and great prices. I would have rated this company very highly and recommended them to anyone I know. However, something has obviously gone awry recently. I returned a pair of defective Rx sunglasses over 3 weeks ago and have been given nothing but the run around ever since. First, the frames I sent back are no longer in stock so I provided another option per their request (no problem there). However, a week after responding to that request, I get a response that they can't locate the newly requested frames either and they asked me to provide a link of the item (to their website!). I replied with the link as requested. Since then, after 13 attempts via chat and email to obtain an accurate order status, I still have no idea what's going on. I'm sure this review will go nowhere and I'll get the same "We will review your order and (never) get back to you" response that I've gotten for the last couple weeks. Your customer service team, while extremely friendly, acts merely as a shield to make sure your leadership team never sees any of the ugly stuff and ensure that they never have to deal with an upset customer. They are certainly not empowered to actually solve problems and answer questions however. They just say "we are very sorry." and "We will have someone contact you" (which never seems to happen). That is not a good Customer Service business model. They do not provide any contact information for any of their supervisors and claim that they can't even contact their returns department via phone, only email. Really? I have been without my prescription sunglasses now for 3.5 weeks and can't even get a reply that my emails were received, much less that my glasses are being worked on. It's really sad because it's an easy problem to fix if your company really wanted to fix it, but I get the sense that you'd rather ignore the problem and act as if nothing is wrong. I have never been so frustrated with a company as I am with this one right now.

I ordered a pair of prescription sunglasses over a month ago. They told me my glasses have been done since June 1st and at third party shipping. I email every week asking for update and was told there was a delay in shipping. I finally got ahold of someone by phone and they said they would check into it. That day I received a email saying shipper lost them. To try and keep me happy they did offer a 20% off next order. No thanks. I thought about giving them a chance to make order right. But now the glasses are more then I originally
Paid. So now it's wait time for my refund. Horrible experience. Don't use this company endless you just want to give away your money and never receive product.

These guys are a complete ripoff. They charged the day of the order before anything had even been produced. It has now been 1 month since the order with NO communication as to the status of the eyeglasses - which is CLEAR VIOLATION of FTC rule 16 CFR Part 435 and credit card policies. I highly recommend avoiding this SCAM company. (Which is located in the Philippines btw - there is no US CSR) I am notifying the FTC of their illegal trade practices and the credit card which this was charged against.

I've ordered glasses online before with no problem years ago. Not with this company. They SUCK. I ordered a pair 2 weeks ago and still no word. Their time line is false advertisement. Misrepresentation of timelines. They take your money and leave you hanging in the wind. When I emailed them asking what the ACTUAL status of my glasses were they emailed me back a canned message telling me their bogus timeline. I wish I would've looked at reviews other than on their website. It's absolutely ridiculous. I wish I would've just ordered from the website I used years ago UGH

I really don't know where to begin because the level of BS I went through with this company is unparalleled to anything. I placed an order on May 25th, updates were frequent and informative until Jun 4 - that's when the glasses supposedly went to quality testing and that was the last time I heard from them. On Jun 17, I called, waited 30mins and didn't get attended to. I then went online and used their chat system to query my order. I was told they'd get back to me in 48hrs and that they were experiences issues with the shipper/carrier - that the carrier had informed them that they're experiencing major delays. When I asked who the carrier was, I was told that it's USPS. C'mon now, I've been receiving and sending endless packages through USPS without ANY delay whatsoever, that's when I knew something was amiss. 48hrs came and went and nothing from them. I phoned again on June 21. I was given the same runaround. The carrier Bla Bla Bla, and they'd email me the tracking # ASAP once the carrier provides it.
Fast forward to today, I called again and this time demanded the truth or else I will dispute the payment with my CC. Suddenly, the package was lost on its way to me and I am being offered 120% credit.
WHAT? How do you go from not having a tracking number to a lost package? I wasn't born yesterday - I know a scam when I see one.

I demanded my money back. I am giving them the standard timeframe to process my refund. If I don't get my money back, I am filing a claim with my CC. They can take their credit and stick it. How dishonest!