GlassesUSA has a rating of 2.5 stars from 3,816 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with GlassesUSA most frequently mention customer service, business days and tracking number. GlassesUSA ranks 13th among Eyeglasses sites.

service

844

value

593

shipping

621

returns

368

quality

507

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14,119 reviews

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Peyton A.

Washington

1 review

0 helpful votes

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Annoying coupons, great customer service!

February 3, 2019

I tried to use the welcome coupon on glasses and it wouldnt work at all and there was a random code applied to my cart already. I was extremely annoyed but I used the live chat to get assistance from a very nice customer service lady! She explained why that code wasnt working (the glasses were on sale) and gave me a different code that would apply to my order! Will use this website again (:

Date of experience: January 31, 2019

GlassesUSA C. — GlassesUSA Rep

over a year old

Dear Peyton,

We're delighted to hear that our customer service representatives were helpful. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met and your feedback is an invaluable part of the process.

Thank you for taking the time to post a review and enjoy your new glasses.

Yours truly,
GlassesUSA

CB Q.

Georgia

1 review

0 helpful votes

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Quality. Price

February 3, 2019

Good experience. Warning when mistake made. Prices good. Extras available. Large selection. Many choices as sunglasses with or without prescription.

Date of experience: January 31, 2019

GlassesUSA C. — GlassesUSA Rep

over a year old

Dear CB,

Dear Jason,

We're glad that you enjoyed shopping on our site and delighted that you loved our great selection of affordable eyewear.

Thank you for taking the time to post a review enjoy your new glasses.

Yours truly,
GlassesUSA

Jose A.

Massachusetts

1 review

0 helpful votes

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Seems too good to be true but lets see

February 3, 2019

Using website was very easy, but I read many reviews about the horrors about the shipping and return policy so I hope that I do not have to go through this or this'll be the first and last time buying from this site.

Date of experience: January 30, 2019

GlassesUSA C. — GlassesUSA Rep

over a year old

Dear Jose,

We're very confident that you will receive your glasses on time. If you are not satisfied with your glasses, we do offer a 14 day no questions asked easy and efficient return policy.

Thank you for choosing GlassesUSA.com.

Yours truly,
GlassesUSA

Cathy Y.

New Jersey

1 review

0 helpful votes

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Awesome sauce

February 2, 2019

This will be the 2nd time we've ordered from GlassesUSA. Very easy to order, easy to upload prescription, and they e-mail you very step of the way from receipt of the order to shipment.

Date of experience: January 30, 2019

GlassesUSA C. — GlassesUSA Rep

over a year old

Dear Cathy,

Thank you for the ringing endorsement. We're thrilled to hear that you enjoy shopping on our site.

Enjoy your new glasses and we look forward to your next visit.

Yours truly,
GlassesUSA

Jason O.

New York

1 review

0 helpful votes

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Ordering is EASY

February 2, 2019

Ordering from GlassesUSA is much easier than some of the other on-line glasses retailers. Hopefully the quality of the frames and lenses will be better as well.

Date of experience: January 30, 2019

GlassesUSA C. — GlassesUSA Rep

over a year old

Dear Jason,

We're glad that you enjoyed shopping on our site and delighted that you loved our great selection of affordable eyewear.

Thank you for taking the time to post a review enjoy your new glasses.

Yours truly,
GlassesUSA

Trisha P.

Ohio

1 review

0 helpful votes

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Amazing

February 2, 2019

Best experience ever in ordering new glasses. It was fast, affordable an easy to do on my own time. I am so satisfied and happy and cant waiy for them to get here to me

Date of experience: January 30, 2019

GlassesUSA C. — GlassesUSA Rep

over a year old

Dear Trisha,

Thank you for choosing GlassesUSA.com. We're happy to hear that you enjoyed shopping on our site and delighted that you loved our great selection of affordable eyewear.

Enjoy your new glasses.

Yours truly,
GlassesUSA

Sarah D.

California

1 review

0 helpful votes

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Super easy

February 2, 2019

Easy process no need to upload my script. The checkout process was simple and I love the coupons. Thank you GlassesUSA!

Date of experience: January 30, 2019

GlassesUSA C. — GlassesUSA Rep

over a year old

Dear Sarah,

We're happy to hear how much you enjoyed your shopping experience on our site. Our promotional discount coupons offer greater savings on our already affordable selection of frames.

Enjoy your new glasses.

Yours truly,
GlassesUSA

Rosa N.

Texas

1 review

0 helpful votes

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Misleading email prices

February 2, 2019

The emails I received on pricing is a little different than the ones listed on the website. I hope my glasses I ordered are worth it. I am excited to try them.

Date of experience: January 30, 2019

GlassesUSA C. — GlassesUSA Rep

over a year old

Dear Rosa,

Our email notifications are always updating the latest offers. If there ever is a discrepancy in price, our customer service representatives are available 24/7 at 1 844 244-1186 or by live chat on our site to assist you.

Thank you for choosing GlassesUSA.com and enjoy your new glasses.

Yours truly,
GlassesUSA

Angela X.

New York

1 review

0 helpful votes

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5 Star

February 2, 2019

Love love love the model feature. How do you do it? I'm sure I won't be disappointed with my choices.

Date of experience: January 30, 2019

GlassesUSA C. — GlassesUSA Rep

over a year old

Dear Angela,

We're happy to hear that you enjoyed our virtual try-on feature. It really does make shopping for eyewear online much easier.

Enjoy your new glasses.

Yours truly,
GlassesUSA

Robin Q.

Vermont

1 review

1 helpful vote

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Great deals!

January 31, 2019

I've ordered both prescription glasses and sunglasses off this site, and I've always been very pleased with the products and customer service... highly recommended!

Date of experience: January 30, 2019

GlassesUSA C. — GlassesUSA Rep

over a year old

Dear Robin,

Thank you for the ringing endorsement. We're thrilled to hear that you enjoy shopping on our site and love your glasses.

Enjoy your new glasses and we look forward to your next visit.

Yours truly,
GlassesUSA

Meilani C.

Nevada

1 review

1 helpful vote

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Easy to use

January 31, 2019

Great website, easy to use and best part is you can upload your picture and see what the glasses would look like on your own personal face.

Date of experience: January 30, 2019

GlassesUSA C. — GlassesUSA Rep

over a year old

Dear Meilani,

We're happy to hear that you enjoyed our virtual try-on feature. It really does make shopping for eyewear online much easier.

Thank you for the 5 Star rating and enjoy your new glasses.

Yours truly,
GlassesUSA

Elizabeth Q.

California

1 review

1 helpful vote

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Easy

January 31, 2019

Quick and easy experience. Two pairs pf glasses for under $100! I'm excited to receive them. I found the reviews that included images super helpful. I will be posting pictures too.

Date of experience: January 30, 2019

GlassesUSA C. — GlassesUSA Rep

over a year old

Dear Elizabeth,

We're very happy that you enjoyed your shopping experience on our site and delighted that you found two great pairs of glasses at an unbelievably low price.

Enjoy your new glasses.

Yours truly,
GlassesUSA

Robert R.

Florida

1 review

1 helpful vote

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Quick and Easy

January 31, 2019

Really easy to setup the account and prescription. Took a long time trying to find the right type and style frames and deciding if I wanted sunglasses. Best way to order glasses.

Date of experience: January 30, 2019

GlassesUSA C. — GlassesUSA Rep

over a year old

Dear Robert,

We're thrilled to hear how much you enjoyed your shopping experience on our site and delighted that you found the glasses you were looking for.

Thank you for taking the time to post a review.

Enjoy your new glasses.

Yours truly,
GlassesUSA

Kevin K.

Texas

2 reviews

1 helpful vote

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Thanks!

January 31, 2019

I love the options! Gives me the choices to pick the perfect pair, while also staying within a budget

Date of experience: January 30, 2019

GlassesUSA C. — GlassesUSA Rep

over a year old

Dear Kevin,

We're happy to hear that you enjoyed all the great options on our site including the virtual try-on feature. It really does make shopping for eyewear online much easier.

Thank you for taking the time to post a review and enjoy your new glasses.

Yours truly,
GlassesUSA

Steve M.

Pennsylvania

1 review

1 helpful vote

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Great price

January 31, 2019

Glasses USA saved me a lot of money...this is my first ever order, so hopefully the glasses are as good as the price.

Date of experience: January 30, 2019

GlassesUSA C. — GlassesUSA Rep

over a year old

Dear Steve,

Thank you for choosing GlassesUSA.com for your first eyewear purchase. We're happy to hear that you enjoyed shopping on our site and delighted that you loved our great selection of affordable eyewear.

Enjoy your new glasses.

Yours truly,
GlassesUSA

June N.

Maryland

1 review

0 helpful votes

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Nice Variety

January 30, 2019

This store was one of the few online stores that I found a wide array of styles that fit my face, and was affordable!

Date of experience: January 29, 2019

GlassesUSA C. — GlassesUSA Rep

over a year old

Dear June,

We're glad that you enjoyed shopping on our site and delighted that you love our great selection of affordable eyewear.

Thank you for choosing GlassesUSA.com.

Enjoy your new glasses.

Yours truly,
GlassesUSA

MICHELLE L.

Michigan

1 review

0 helpful votes

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LOVE IT!

January 30, 2019

I have ordered several glasses from Glasses USA. Absolutely love every pair. Prescription is accurate. Order arrives very timely.

Date of experience: January 29, 2019

GlassesUSA C. — GlassesUSA Rep

over a year old

Dear Michelle,

Thank you for your enthusiastic review. We're thrilled to hear how much you enjoy shopping on our site.

We appreciate your review and look forward to your next visit.

Yours truly,
GlassesUSA

Christopher W.

Maine

1 review

0 helpful votes

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Worked perfectly

January 30, 2019

Much less stressful than trying on in physical space. I used to just buy the pair that coincided with giving up on the process. Here, you upload your face and then try on dozens and dozens of glasses on your couch (virtually) and click, done. Fit was perfect, quality was excellent. Price allowed for ordering a couple pairs to mix it up a little. The $400 brick and mortar pair... not going back.

Date of experience: January 29, 2019

GlassesUSA C. — GlassesUSA Rep

over a year old

Dear Christopher,

We're happy to hear that you enjoyed our virtual try-on feature. It really does make shopping for eyewear online much easier.

Enjoy your new glasses.

Yours truly,
GlassesUSA

Wendy I.

Florida

1 review

0 helpful votes

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Don't know yet

January 30, 2019

I put this review because I can't get rid of this box until I write something so here it is. This is terrible the way you tie up my screen.

Date of experience: January 29, 2019

GlassesUSA C. — GlassesUSA Rep

over a year old

Dear Wendy,

We're sorry for the inconvenience. The review box can be closed without having to post a review.

Thank you for choosing GlassesUSA.com and we hope you will love your new glasses.

Yours truly,
GlassesUSA

Virginia G.

Utah

1 review

0 helpful votes

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Reorder

January 30, 2019

The frames on my classes broke (not by me) and I wanted the exact same ones as I really like them. The woman who helped me was so patient and I appreciate her working with me.

Date of experience: January 29, 2019

GlassesUSA C. — GlassesUSA Rep

over a year old

Dear Virginai,

We're glad that you enjoyed shopping on our site and delighted to hear that our service representative was very helpful.

Thank you for choosing GlassesUSA.com.

Enjoy your new glasses.

Yours truly,
GlassesUSA

Q&A (47)

Question

How long after i order my glasses does it take to receive them?

Answer: So far it's been a month and still NO glasses, or tracking info. Much longer than the seven to ten buisness days- in Still waiting.

By Cheryll D., over a year old

See more answers (10)

Question

Hello, I ordered glasses earlier this month and I haven't even got an update past when they started production? Order number is 1000611203

Answer: I got the same B. S. handed to me. After more than double the stated time and lack of response, I cancelled my order and notified my credit card company.

By J A., over a year old

See more answers (4)

Question

Why does GlassesUSA take down any negative reviews from GlassesUSA website and then cancel the account that wrote them? Are you ashamed??

Answer: Because they're dishonest. They stole $193 from me in store credit

By Trudi M., over a year old

See more answers (3)

Question

Are you any better now? There are soo many negative reviews..

Answer: Dealing with them right now and thats a NO. Horrible customer service and they will loop hole you to no end so that they dont have to give you a refund on their product that does not work. My eyes literally work better without their glasses on my face.

By Ashley C., over a year old

See more answers (10)

Question

Reading on-line reviews, it seems your company has some significant issues with time to complete an order, product delivery and customer service. Have these problems been addressed?

Answer: Our production times vary between each prescription and lens type we produce. By far our glasses are produced and delivered before the times stated in our shipping policy. In some cases, unfortunately, glasses might not pass quality assurance, which means they need to be remade. This unfortunately means that we have to start again from scratch, but as a rule we do not send out any glasses that did not meet our quality standards. Shipping times are unfortunately mostly beyond our control as we depend upon our carriers to deliver the products in a timely manner. Our delivery department works toe to toe with all of our carriers to make sure our glasses are delivered as promptly as possible. We also offer a variety of shipping options that ensure a faster delivery for any interested customers, but our customers need to keep in mind shipping times do not include production time. Our customer service is available by phone, email, chat and social media around the clock, 24\7. We can be easily reached at any time, including weekends and holidays at all times to answer any questions and concerns. Our dedicated customer service team works around the clock to make sure any and all issues are taken care of. We are always working on improving all of the above, whether by opening new facilities, working and negotiating our agreements with carriers or expanding our customer service team and making them more efficient. The results are there and the vast majority of our customers are very satisfied with our services. We heartily suggest trying our services and seeing for yourselves.

By GlassesUSA C., over a year old

See more answers (6)

Question

Is there any class action lawsuits against them?

Answer: There should be, they are horrible! They have 0 customer service- you can not speak to a live person! It's totally automated and inefficient if you need help in anyway!

By Sharon K., over a year old

See more answers (2)

Question

How long does it take for glasses to deliver from glassesUSA?

Answer: Four weeks and still in quality testing which they estimate to take 3-5 business days.

By WATUTHANTHIRIGE A., over a year old

See more answers (5)

Question

HOW LONG DOES IT TAKE THYEM TO PROCESS AN ORDER...?

Answer: Good luck with that John! This is the most horrible company I've ever dealt with. Lesson learned to do my research before ordering. I ordered because a you tuber I watch recommended them. Check out all the complaints on this site plus over 300 on BBB site. https://www.bbb.org/new-york-city/business-reviews/retail-optical-goods/glasses-usa-in-new-york-ny-107236/reviews-and-complaints

By Christel W., over a year old

See more answers (8)

Question

How long to get glasses

Answer: I ordered a pair on 3rd Nov and was still waiting on 20 Nov. I canceled them On the 21st. A rep called and convinced me to give them a second chance...big mistake. I gave them a second shot and resubmitted the order on the 21st. The rep assured me that the glasses would be shipped in 6 days. Taking into account Thanksgiving the glasses should have be shipped on the 30th but they were still in production and, again no real customer service. I canceled and drove to America's Best. In 15 minutes I ordered glasses and they were $30.00 less than glassesusa. I don't recommend that company.

By Pamela D., over a year old

See more answers (3)

Question

How long does it take for a full refund to process?

Answer: If they have their way, NEVER! Ive been chasing them for weeks now and all they do is ignore me.

By Dave C., over a year old

See more answers (2)

Show all questions (47)

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108 reviews are not recommended

From the business

GlassesUSA.com offers prescription glasses online at discount prices. Buy quality eyeglasses with a 365 days manufacturer? ۪s warranty, free lenses, and free shipping.

glassesusa.com

Founded in 2008

New York, NY, United States

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James S.

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