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Online Retailer of Eyewear. Main products or services include Eyeglasses, Sunglasses, Prescription Lenses, Blue Light Blocking Lenses, Transitions Lenses. Business type: Online Retailer. Secondary features include Virtual Try-On, Customizable Prescription Lenses, Wide Selection of Frames and Styles.
This summary is generated by AI, based on text from customer reviews
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I was wary because of all the negative reviews, but I got my glasses and I don't think there's anything wrong with the prescription. They aren't bad glasses since I did the first pair free deal. Cost me $19.00 total and I'm happy right now
Good quality for the price. I was looking for a cheap pair of glasses for work. Did not need a prescription, as I will be using them for safety glasses, so I can't comment on prescription accuracy. The glasses arrived surprisingly fast considering being shipped out of China. They are a bit too wide for my face, but that was expected based on the measurements of the frame.
Overall, I am satisfied with the service I received, and will be ordering non prescription glasses from them in the future.
I constantly buy glasses offline so I dubbed myself a pro at it.
Stumbled upon GlassesShop & figured I HAD to try them. So glad I did. They have a very impressive selection, something for everyone I feel. Phenomenal prices too, I like that there's usually a sale going on but even if not it's still super fair.
Size is accurate. Totally comfy. My prescription looks great!
It took exactly 15 days to arrive at my house after I placed my order. Considering they made just for me & add on shipping time that really isn't so bad.
I cannot wait to order again!
Order #*******151
The price is unreal It takes 3 weeks and you have new glasses.
I have bought four pairs in the last year. I'm very happy with them.
And the latest styles as well...
Lady Di
I had a great experience buying glasses from here. I will for sure buy more glasses. I had a discount code and wanted to take advantage of them. Once I placed my order I didn't even wait 1 week. It was a fast and pleasant purchase and the frames are perfect for and great quality for me. It's sad to see so many low reviews but I really love their product and customer service.
I had read reviews here before I ordered from Glassesshop.com & almost didn't order because of the negative reviews here. Because they had the frames I wanted & a first time buyers special, I decided to take the plunge & if the experience was bad, I would chalk it up to a lesson learned. I loved the selection of fashionable frames on the website & the ability to "try on" the frame to a downloaded photo. Web site was real easy to use. I called customer service once with a question & spoke with a live, courteous person without delay. I did wait 3 weeks to receive my glasses (right before Christmas), but my daughter had to wait 10 days to get her glasses from a local optician & she paid 3 X more. I love the glasses. They came in sturdy cases & look like good quality frames. My prescription was fine. I decided not to do bifocals which I sometimes wear. If I had it to do over again, I may have gotten the bifocals added but that was my fault, not theirs. For the price & style, I would definitely recommend!
A very bad experience with them. I waited one month to get finally a wrong prescription eyglasses because they didn't tell me they couldn't process my left eye parameters but they tried to sell it anyway. So I had to give it back cause useless and pay for the return shipping. One star is enough
Let me add myself to the list of people who despise this company. Hands-down the worst buying experience, longest wait, and lowest-grade customer service I've ever dealt with. Pay a little extra and go with Coastal.com or Warby Parker. Just terrible.
DO not buy from them! Bought a pair of prescription glasses, and when they arrived, a week late, They were non prescription. Customer support simply blamed me and would not even apologize for the mistake. I rechecked the website and could not find anywhere a note that the glasses I bought were non prescription... it even lets you submit a prescription for the glasses I bought. This business is not accredited by the BBB and recieved an F overall.
This is my first time buying glasses here, and I love the glasses! Though they don't look the same size as the sreen shows, they fit my daily clothes pretty well. I really love them!
I have bought a pair of glasses from glassesshop because that there is a big sale as their 10th birthday recently. They shipped to me by DHL, it is so fast.And thanks for customer's consideration about helping me to update the package information. Happy to find such a good glasses website!
I have bought glasses from online website several times, but i do not like them at all.It is my first time to buy glasses from glassesshop, I was afraid of the quality of the glasses. But I was happy after i received it.The frames are very fashion and good quality. I have never buy a good glasses from onlineshop. I am so excited to tell to you about the good glassesshop.
I love the glasses. They are flattering and they make me eye-catching. The only thing that is annoying is that the glasses are too heavy. They put much pressure on my nose and temples. They are not comfortable.
I buy bifocal glasses for my parents here. After my parents receive the glasses, they say they love the glasses very well because the glasses help them see clearly and the frames are comfortable to wear. Thank customer agents for your help!
I visited this site because I was looking for a super cheap pair of glasses to use at night. This site definitely fits the bill for that.
To start with the positive I will say that I found the site to be user friendly and easy to use. The ordering process was very detailed and I felt that this would help ensure a decent pair of glasses.
The neutral. The shipping took about a month. I want overly concerned with this. The time was a bit long, about a month from order to deliver, but I figured for the price this was tolerable. I will say the glasses did not fit well. I enters the prescription that I received from my Optomotrist but I felt that the lenses were too strong, so I had to balance the glasses at the end of my nose so the strength did not hurt my eyes. The frames also did not fit well. They seemed to sit crooked on my nose. I rated this neutral because for my occasional need and the price paid I was willing to live with these issues.
For the negative. As of this review I've had the new glasses for about a month. The bridge on the frames has already snapped. As mentioned before the frames wetter crooked, so while gently adjusting them (which I have done many times on higher end glasses purchased at the Optomotrist's office) one lens completely snapped off if the bridge on the frames. I have more attempted three times to contact the manufacturer. Twice by phone, during the hours listed on the website, yes I took about for time differences. I also attempted contact by email. It had now been several days with no response. This I find unacceptable. I strongly believe that a company should be reachable during listed times and should definitely respond to contact attempts. Because of this experience I will mage sure I do more reach before purchasing glasses online, if I even do, and I will certainly tell anyone I speak to and recommend avoiding this site.
GREAT EXPERIENCE! I thought their website was clear and easy to use. Their selection of frames was good; and my emails to customer service were always answered promptly. It DID take my glasses a while to arrive, but they were perfect in every way! I found glassesshop to be very accommodating. I have nothing but positive things to say. I plan to order from them again.
This is one of the worst experiences I have ever had making an on-line purchase. If you call the customer service line on *******123 NO ONE EVER ANSWERS. If you hit the operator button and type in ext 101 or exr 102 you get the voice mail for other websites. It is a joke.
Received the glasses and the lens are all wrong. Tried to contact them for 3 days. NO RESPONSE. Website tells you to mail them back at your own cost and they will decide whose fault it is. The prescription was uploaded to their site. Can't be anything but their fault. DPO NOT BUY FROM THEM.
I received an email telling me my order had been shipped and gave me a tracking number.The post Office had no record of ever receiveing the package. Glasses shop's email says it was mailed on November 30, 2013.It is now December19,2013 and I have not received my glasses yet. They do not answer the phone.The only way to contact them is email.
My only complaint is having to wait 3 weeks for my glasses. When I received them I was so impressed. The quality, the fit were perfect. I love Glassesshop.com. Can't wait to buy another pair.
Answer: Package shipped from China and did not find them trustworthy. Returns not easy and bad customer service. Product quality was also very very cheap
Answer: Also, you could email us with your order number at: [email protected], we will further assist you.
Answer: Standard shipping can take 2 to 2 ½ weeks from date of ordered to delivery at your doorstep. Keep in mind, any questions the lab may have or missing information may affect this shipping time frame. Expedited shipping can take 1 to 1 ½ weeks from date of ordered to delivery at your doorstep. Keep in mind, any questions the lab may have or missing information may affect this shipping time frame.
Answer: Because of Covid, I paid $25 for expedited shipping. Unbelievably I received a tracking shipping number in the morning and received my glasses that night!
Answer: This company offers horrible customer support. There are many more companies out there who actually provide customer service. Their return policy is deceiving. The return policy is misleading first stating 90 days then telling you to read below. Now it is only 14 days and only 50%.
Answer: Mine took over a month. Had to ask where they were several time as they don't keep you posted
Answer: I received mine. Progressive space is nauseating and color change is sunlight is nonexistent. I was suppose to have both. Poor glasses
Answer: Are you selecting from the First Pair Free tab on the homepage? If you have pay attention to the fees associated with your lens package. If all is standard there is no extra charge.
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